5mo ago
I’m extremely disappointed with SKIMS. What used to be one of my favorite brands has completely gone downhill in both product quality and customer service. The material is not what it used to be, there has clearly been a change, whether in sourcing or manufacturing, because these items do not hold up. I’ve had multiple bras come apart at the seams after minimal wear. This is not a one-off defect; it’s a pattern across more than one order. For the price point, this is completely unacceptable. What’s even worse is the customer service. I have reached out multiple times, provided photos more than once, and instead of taking accountability or offering a real solution, I’ve been met with repetitive, unhelpful responses asking for the same information over and over again. There is no ownership, no urgency, and no real effort to resolve the issue. To make matters worse, they have now completely stopped responding. This is not the first time either, I’ve had past inquiries on separate issues where they simply never replied at all. That shows a clear pattern of ignoring customers rather than supporting them. At this point, it’s not just about a refund, it’s about a noticeable decline in quality and a complete lack of accountability. If materials have changed or vendors have shifted, customers deserve transparency. Ignoring repeat issues and failing to respond is unacceptable and unprofessional. I can no longer recommend this brand. Between the failing product quality, being ignored as a customer, and the frustrating, ineffective support, this has been a complete letdown.
