I debated for months on which ring to surprise my husband with. After 9+ years of marriage I thought it would be nice to surprise him with a different ring. I settled on the 14k gold flat matte wedding band from Ring Bear. Well the ring I chose arrived on Monday morning. I surprised him with it on Monday night and then on Tuesday afternoon he pointed out damage to the ring. There’s a dent or chip along the edge and a dark scuff that won’t come off. I emailed RB that same day with a photo of the damage and their FOUNDER David Schoenfelds response to my email was “We assure you it’s 14k gold” Umm I never assumed that it wasn’t since that’s what I bought. He also said “We can’t speak to which activity caused the damage but we would be happy to polish it for you.” I didn’t even get a “Sorry to hear that happened” Instead I got a “Im surprised to hear that happened.” The activities in that 16 hour period were sleeping, sending emails and leisure time. The ring quality is the most delicate I’ve ever seen despite the brand marketing their rings to “manly men” through images of men wearing their rings while using tools. Information from their own website even suggests that 10k and 14k rings should hold up to regular everyday tasks and that 18k should be removed which is why I chose 14k. I have since had the ring polished at a local jeweler and my husband almost immediately got another scratch on it from simply turning a doorknob..
