3mo ago
THIS IS A REVIEW TO WARN BUYERS BEFORE CHOOSING A SEASONAL COLOR. I own several suitcases and decided to add the latest one to my collection—a seasonal pink color named "petal". In 2024, after a week of use, I sent my suitcase for a minor cosmetic repair to a service center and it was shipped back to me in worse condition. They asked me to ship it back again for repair, but then declared it unrepairable and offered a replacement without mentioning a deadline. I contacted them again in 2025 when a new seasonal pink color was released, as I was interested in that since my original suitcase was also a light pink. The company refused the replacement, stating the new color was seasonal, even though my original suitcase was also a seasonal edition. It feels unfair that if you buy a seasonal color, it may not be effectively covered by the lifetime warranty for an equivalent replacement, even when the retail cost is the same as standard models. The repair center damaged my suitcase and customer service is only offering standard colors as replacement options rather than an equivalent to the pink I originally purchased. I contacted again in 2026 and got a final decision that this color is still a seasonal color excluded for replacement. The second picture represents how I got it after being "repaired" (the bend area), the crack developed later after use.
