Rimowa makes high-quality suitcases, travel accessories, and more.

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Rimowa

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The Rimowa cabin suitcase is nothing short of perfect. The quality is exceptional, reflecting superb craftsmanship and durability !!! Its sleek design not only adds a touch of sophistication to my travel but also seamlessly complements my existing suitcase from Away. Rimowa has truly nailed it with this one, making it a top-notch choice for any traveler!

I have a two-wheel carry-on and a trunk from the pre-LVMH Topas line (rebranded to "Original). I love them, and don't miss the ability to overstuff a bag the way you can with a soft-sided suitcase. I like the look of them as they age and get bumped and dented and have never felt sensitive about that inevitable wear and tear. 

The trunk's capacity is incredibly useful, but is vulnerable to being overloaded for what the wheels can handle: I had too many heavy items in it on one trip and one of the wheel wells was damaged in transit (assuming it was handles in a way where one single wheel took too much pressure). I took it to a local store, which sent it for repairs for $45, and had it delivered to my home in perfect condition again. 

I have a four-wheel carry-on from the post-LVMH aquisition which has a sticky telescoping handle (compared to my other cases) and had one of it's locks jam in the open position. Again, the fantastic team at the store was able to fix it quickly, but it was a frustrating issue that has never happened with my other cases. 

Overall, I love the pre-LVMH cases and would highly recommend them! My experience with my newest suitcase has given me a bit of pause about the newer models, but I'd be open to reading additional reviews and seeing if others have had better experiences. 

These suitcases are great, very practical, very pleasant to carry 🤩 I recommend 100%! They are also light and quite aesthetic...

Rimova is a brand that believes in their product and their warranty proves that.  Now that they've added the Essential line they have a product to compete (on the higher end) with brands like Away and the like.  An investment for sure, but the quality justifies it, and the wheels are better than anything I've tried on challenging surfaces. Note - the zippers are a little frustrating when the luggage isn't full.

The review is very long, but it's worth reading if you're considering purchasing luggage from Rimowa.

A year ago I wrote a 5-star review but my opinion has completely changed due to very disappointing business practices, the quality of the pieces, and poor on-line customer service.  

Business Practices
1) This past December I was traveling abroad and needed another piece of luggage for my return home.  Though I'd had a few disappointing experiences since my original purchase, I decided to buy another piece from Rimowa because I'd invested so much in the other pieces (and had discovered that the Trunk piece was really impractical - a very expensive lesson for me).  When I got to the store I discovered that two months after my purchase they'd launched a significant redesign of the Essentials line because of customer complaints related to the exterior zipper and the way items were secured within the suitcase (issues I'd had myself and describe below).  Knowing design and manufacturing timelines a little bit, I realized I'd been sold luggage that they knew was faulty and I was beyond disappointed.  I responded to their followup survey with a very low score and I explained my frustration.  I received an email the next day from the manager of the store asking what they'd done wrong and I explained to her that my review was directed at the company, not the store, and sent her a copy of the comments I'd attached to the survey and she assured me that she would pass them on.  I never heard back.
2) In December 2022, not long after I'd purchased my luggage, I received an email asking me to provide my log-in and password in order to validate my warranty.  Knowing this was clearly a scam, I forwarded the email to the company and it turned out that they were not aware of the data breach.  They thanked me for bringing it to their attention and the next day they sent out an email to all registered users saying "Cyber-attacks are an ongoing concern" and outlining what they would never ask you for in an email (copies attached).  At the time, I took it as the nature of doing business these days, but now, with the negative experiences I've had, it just adds to the disappointment.

Quality
The zipper attachment on one bag and the lock mechanism on another have broken during my travels this past year.  The zipper attachment was due to airline handling and the lock mechanism related to the combination lock failing.  With the lock issue I had to break the connection in order to get into the suitcase. (Pictures of both are attached).  Turns out the warranty I referred to in my earlier review (justifying the price point) isn't so great unless you live near a Rimowa store.  With the first damaged product, an Essential Trunk, I was responsible for paying shipping costs to get the item to them in Queens, New York.  Because of the item size, buying a box big enough, and the distance it had to travel, it cost me close to $100.  For the other repair I'm currently in an area where there is a store and will bring it in.  More than the hassle of getting it fixed, the fact that the way the zipper attaches to the lock can be broken so easily (airline and me) I'm left with no confidence in the security of my things.

On-line customer service
1) The process of getting the first item repaired required me to email them multiple times and then after shipping I had to email them multiple times to confirm they'd received it and to get a timeline for when I would get it back.  They never replied to those email, but thankfully my suitcase just showed up one day.  
2) When I emailed them about my disappointment in their business practices (above) they never responded.

If you've read this far...if you're looking for a set of luggage that has a great warranty and customer service I'd recommend you look at Tumi.  When I bought the Rimowa luggage I thought it was still the original company that had been producing high quality luggage for decades.  Learning after the fact that it's now a LVMH brand and appears to be more about the brand than the product, has left me so disappointed.



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Bought 3 pieces of their Essential line.  They were expensive but I'm confident that they will last a long time.  Also, their warranty makes the price point more bearable and their customer service is great.

Hack - purchase the suitcases over seas and get the tax refund at the airport! I travel about once a month and this suitcase is worth the $$! I would recommend the poly-carbonate cabin sleeve for domestic and international travel. It's a risk if you get the cabin plus as a carry on for domestic airlines - they will most likely make you check it. 

I also purchased the trunk in the classic aluminum and regret not getting this in the poly-carbonate because it adds about 8lbs to the weight when checking the bag. 

Once I rolled a Rimowa, I knew I never wanted to roll another suitcase again! I have tried a boat load of other luggage companies and have never rolled anything like a Rimowa! The suitcases are quality and made to last. Customer service is fantastic and responds in a timely fashion to fix any issues - lifetime warranty! 

A forever purchase that will last many lifetimes

Love product. Great timeless design and impeccable quality. I initially hesitated bc of the high price tag. But I think the investment payed off bc they last. I had to purchase many affordable suitcases in the years before that kept falling apart, rolls fell off, zippers broke, the shell broke and so on. I traveled many times around the globe with all my Rimowa luggage. The 4 rolls are a bliss for traveling at ease.

I recently got my hands on a RIMOWA suitcase, and I'm in love. Its sleek aluminum design stands out while remaining scratch-resistant and durable. It has smooth-rolling wheels and comfortable inside compartments. Sure, it's not the cheapest out there, but trust me, it's worth every penny.

Definitely an investment piece! I bought the classic carry-on as a new-job gift to myself a few years ago and it still looks as glamorous as the day I got it. Yes, it’s expensive, but it’s so eye-catching and comfortable to roll that it’s very much worth the cost. 

Once packed, the suitcase is sometimes a little heavy to lift into the overhead compartment on flights, but the capacity is great and the body of the suitcase feels indestructible.

It’s a status-y heritage brand and has a really cool story behind the aluminum cases. The best combination of form and function, tbh.

I've bought two Rimowa suitcases over the past 10 years. I love they look and how they move. Both have been the hard plastic versions. 
Pros:
They're sleek and beautiful. 
They're lightweight
They're stylish
They fit well in overhead bins.

Cons:
The material is too easy to suffer a crack just from normal use. 
The company told me there was not way to repair it so it was a big loss. I like to buy luxury items that last a long time. It is disappointing to have this beautiful bag with a crack that makes it un-usable.

Rimowa reviews