Rent The Runway

3.6913 Ratings

Rent, wear, swap, repeat? Rent the Runway allows women to rent designer apparel and accessories.

Founded
2009
Headquarters
New York, New York
Founders
Jennifer Hyman
Jennifer Fleiss
Founder attributes
Female-founded
Social links
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Rent The Runway Reviews
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Here’s what 13 people are saying...
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3.7
Average rating from 13 users
85%
Would recommend it to a friend
High qualityInnovative productEveryday wearWorth the money 💸Special occasion 💃
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Reviews

18 days ago
Experience

Overall I think think this is a great concept and product but it may not be for everyone. I love to buy and try new clothes because it gives me something to look forward to and it makes me feel like I’m good about myself to dress well. Rent the Runway allows you to rent nice designer clothing for a fraction of the price of buying but I think the real reason I keep coming back to it is the reviews. You can read real reviews and see photos of people wearing the clothes IRL to get a better understanding of how things look and fit. To me this is invaluable because the model pictures on company websites keep getting worse and worse (you can barely see the actual clothing these days). I also think RTR does a great job of bringing in cute new on trend items. I have both subscribed to the monthly rental service and one time rental both with great success. I’ve rented clothes and accessories for work, weddings, camping, dinners, beach days, and a million other things.

Feedback

I will gladly give RTR 5 stars when the improve the following: - extended sizes including petite and tall sizes - better quality control —sometimes i get things that are too worn and should have been taken out of rotation - easier cancellation (you have to email or call)

Love the brand's mission 💕Worth the money 💸Sustainable products
23 days ago
Experience

Must-have for working in office and going to so many events.

Feedback

Wish they still had unlimited!

Everyday wearInnovative product
a month ago
Experience

I’ve been a Rent the Runway member for almost 7 years. This business has saved me some real $$$s & helped elevate my personal and professional style. The new plan isn’t my favorite so I hope there are more plans and perks that’ll be added in the future.

Feedback

More efficient return options. Slightly better structured plans.

Worth the money 💸
a month ago
Experience

I have been using Rent the Runway for a couple years now, mainly in the renting for special events capacity. I have not ever converted to the subscription. When Rent the Runway delivers, it delivers but I have in the past found it not entirely reliable. At least a few times, I've ordered a dress for a time sensitive event and gone to pick it up from the store and it wasn't there. You're then told to pick something out from the store, obviously that is not ideal.

Feedback

Better communication around issues with orders, more drop off locations

Special occasion 💃Worth the money 💸
a month ago
Experience

They are my go-to when I need a dress for a wedding or special event. I have been using them for over 4 years. Before the pandemic, I even used their subscription plan for a few months but stopped since I had nowhere to go when we were in quarantine. Highly recommend if you are looking for a wedding dress. They have a great selection and I love how they let you order two dresses so if you aren't sure which size would be best, you have options. Easy to send back as well.

LuxuryAmazing websiteHigh qualityInnovative productWorth the money 💸Special occasion 💃
2 months ago
Experience

I was a RTR unlimited member for 4 Years and have LOVED it and struggled with it. I love the idea and think the execution is really good. They are such innovators and the app and site are SO smooth. Delivery was also fairly consistent and fast in NYC for the past 3 yrs. I also really liked their drop boxes when those were open in WeWork. Additionally, renting clothes is much better for the environment than fast fashion so I appreciated being able to try many styles. I think I would sign up again if I had a series of weddings, parties, or formal work events to attend but would likely not rely on it for casual or day to day clothes.

Feedback

High level- I feel like RTR over complicated itself and got too expensive- even as a fashion/shopping lover, I could not justify or keep up with my subscription. I started feeling frustrated about a couple things: - The clothes became so high end and out there fashion wise, that I struggled to find things that were my style or that I was confident would be my size. This happened more so over time and was a really reason that I ultimately canceled my membership. - They promoted so many great outfits for formal events and day to day on social and via email, but I often found it impossible to FIND those outfits when I actually needed them... trying to get a formal dress in a popular style for New Years? You are SOL because everyone else already got them! Same with a red dress on Valentines or a cute summer outfit during summer holidays. - You need to be really on top of your returns if you want to make the subscriptions worth it. I think if you live in a doorman building or by the stores, this is easy- but I found myself stressed and constantly working my schedule around RTR drop offs and UPS so I could rent what I needed in certain time frames. I LOVED the drop boxes in WeWork when we were in office- this made getting new items so easy and felt like I could exchange half my order and keep things I loved. However- there was so much drama with this- the boxes kept changing. Locations opened and closed- the lines were super long! Great innovation technique but ultimately was logistically a nightmare for them I imagine and created dissatisfaction with follow through from customers. Then my expectations were SO high and they just closed everything. - Ultimately I canceled my subscription because they changed the unlimited model from unlimited to a specific amount of swaps. Having already been stressed out about returns and making the subscription worth it- I knew I couldn't handle the new, kind of confusing, return timeframe and timetable based on the price I chose. I was also turned off by not being able to quickly return items that don't fit because this happens ALL the time with designer clothes.

Difficult returnsLove the brand's mission 💕Innovative product
2 months ago
Experience

I was formerly a Rent the Runway campus ambassador and loved switching up my dresses for formals and events through RTR's great service. Clothes always arrived clean and ready to wear, and I appreciate RTR's emphasis on stocking statement pieces that one normally would shy away from investing in — this is exactly how renting should be!

Feedback

I haven't used RTR in the last few years so not sure if anything's changed since I last used it...

LuxurySpecial occasion 💃Love the brand's mission 💕High quality
2 months ago
Experience

Was an early adopter of RTR back in 2010. It was a dream brand then... amazing customer service, access to super cute, trendy, special occasion dresses that were perfect. When they grew, I tried the Unlimited subscription for a few months during a time when there were many weddings, business events, travel opportunities. Although there were some hiccups in swapping items (it took forever to get a new piece), the value was still better than going out to buy new clothing. Today, I guess now after 10 years, the RTR experience is barely recognizable to me. It's difficult to access the best pieces, there are too many crap items on the website to sift through, and Unlimited is not worth the money. Customer service is impersonal and sometimes completely incompetent. Although I will say that the reusable garment bag has been improved quite a lot!

Feedback

Better customer service, smarter and more personalized database of items, faster returns/swaps.

Special occasion 💃
2 months ago
Experience

I had a touch experience because I found that most of the "occasion" dresses didn't fit me well and I wasn't excited enough about the brands / availability of the everyday clothes. Love the concept and I wish it worked better for me!

Feedback

More handbags / accessories

2 months ago
Experience

Pre-pandemic, I would use rent the runway unlimited for 2-3 months in the year when I knew I had a lot of events to attend. Living near the flagship store made it super fun and easy to try out the brand. I also loved the ease of buying something that I had already rented, tried, and loved, instead of buying a "new" item.

Feedback

I have not tried it since the pandemic given the lack of reason to do so, I am excited to find a reason to try their new and updated format. I would probably not love it as much if I didn't have the opportunity to go to a store in-person.

High qualitySpecial occasion 💃