Rent The Runway reviews and discussion

I love Rent the Runway! I was able to find so many items that fit my petite frame and proportions well. I found the perfect dress and accessories to attend a formal event, and I received so many compliments! It was great not having to worry about going shopping all over and trying a bunch of things that didn’t fit me.

I LOVE Rent the Runway! I recently became a member because I kept asking my friend where she got her clothes. Now I have a recurring fashion subscription which is great for me because I sometimes get tired of the same outfits. I noticed that I don't buy new clothes like ever and it's become way more sustainable and financially better! they drop off and pick up my rentals from home so I don't have to do much and the website is great to browse different options with reviews. Amazing and fast customer service that is SO supportive.

great assortment of items and easy to find multiple options in a regular order (or to place multiple sizes of one item for a one-off occasion). great value if you have a few events happening, especially around the holidays. easy to ship & swap the bag as well, great experience!

Rent the Runway is the OG and still the best clothing rental company I've come across. I use them for both work and personal, whether it's a big meeting or a beachy vacation. One of my favorite features is the ability to keep any of the pieces I buy for a huge discount.

Needed a range of outfits for a work trip and Rent the Runway delivered! I also really liked that you could purchase your favorite pieces if you loved renting them. Not something I would need on a day to day basis but really enjoyed for special occassions!

Have used RTR for years in the past (both for one time rentals and subscriptions). Unfortunately, they do not have enough plus size options.

I love that you can rent a designer dress for a fraction of the cost! It's an amazing business model! However, some of the rentals are pretty expensive. I remember first using RTR 10 years ago and it's way more expensive now. However, they have a great selection of clothing available. I use it for every wedding I go to.

RTR has been really helpful for a few events. I used it for 2 galas and 1 themed birthday party (tropical disco) and had great experiences with the customer service and style selection! Receiving the same style in 2 sizes has been really important since different brands use different sizing. I appreciate that RTR includes 2 sizes in the price for 1 style. Each time I've "rented the runway" I get SO many compliments! Part of this is probably because I want to make my RTR money/experience count so I get styles I wouldn't normally wear. I'm interested in the monthly membership but haven't pulled the trigger on this yet. I have friends who do this and love it but I'm too dedicated to my existing closet at the moment. My pregnant sister just started the monthly membership to rent maternity clothes and I honestly believe this is the most valuable part of Rent the Runway.

I didn’t just rent, I purchased a beautiful dress for a fraction of its original cost, which allowed me to personalize my alterations. No sense in getting designer when it’s not fitted for the best effect. Got lots of compliments and I get to wear this for another fancy summer wedding. Love searching their site for new ideas.

I used to like RTR but the last few times I’ve done it, not great. It’s cheaper than buying, sure, but the last dress I got tore at the shoulder seam the first time I tried it in, and there was no time to get a replacement due to their short window of how long you can keep items. Same thing happened to a friend. I’ve also received dresses that were pilling. Overall, it feels unreliable- that you can count on it to be perfect for your big occasion. I did end up wearing the sparkle dress in the picture. Didn’t love it bc the straps were too long and not supportive and my arms rubbed against the sequins and gave me a rash (super fun)

I had the middle-tier plan which was for 4 pieces / 2 exchanges. Also, please note I have used RTR twice before and had gotten the hang of their system, which was a little confusing at first. I had rented 4 pieces for the first half of the month and then swapped on March 13th. I returned 3 pieces the next day and selected 3 new pieces to be shipped to me for a special occasion on the 17th. When the 17th rolled around, I realize my order hadn't shipped. I checked with RTR, and they said it hadn't shipped because I needed to fill one more spot. I was confused, knowing that my plan only included 4 pieces at a time, that was what I selected. They then informed me that there was a brand new feature where they had added an extra spot that month, so now I would have a total of 5, and it doesn't ship until all slots are filled. Unfortunately, I missed the occasion I needed for and I was leaving the country by the time any shipment could reach me. So now, because of timing, I can't use my swap. I asked for some sort of partial refund since it was THEIR tech add that was outside the normal scope, which caused me to not have my shipment go through. Customer service replied, "I'm afraid that our membership charges are nonrefundable, so I won't be able to refund for part of the plan fee." To save a few bucks, they've lost a customer for life.

The gown was beautiful and exactly what I wanted to wear. I felt like a million bucks without having to buy it!

I really enjoyed rent the runway. Thoroughly recommend for any working gal! Great Variety of casual to formal, vacation to workplace attire! Super cute accessories as well. I’m the kind of girl who likes to change her wardrobe out seasonally and this was great for that.

I signed up for this service because I believe in their mission. when I went to choose my pieces to rent, everything I would have picked was sold out. Customer service excellent when I expressed my concerns and refunded me which I appreciated!

I used to use Rent the Runway all the time in college, but their prices have become too expensive for me to keep them. I do love it when they do their closet clearout & sell some of their used pieces! This would be a really nice gift subscription to receive.

I have always had a good experience renting the runway for special occasions like prom, weddings, etc. One time I got a dress two days before a big event that didn't fit me and they let me swap it out for free at the NYC store and it was such a relief.

I have been using Rent the Runway for a couple years now, mainly in the renting for special events capacity. I have not ever converted to the subscription. When Rent the Runway delivers, it delivers but I have in the past found it not entirely reliable. At least a few times, I've ordered a dress for a time sensitive event and gone to pick it up from the store and it wasn't there. You're then told to pick something out from the store, obviously that is not ideal.

Love love love rent the runway. I’ve had a membership in the past and it was actually the best. It was particularly beneficial when I was at a work conference for a week because I don’t have “on trend” business clothes anymore. Additionally, it’s amazing for wedding seasons because you can get a Friday night outfit and accessories plus the wedding look. Finally, loved my membership for coats during winter. I hesitate buying trendy coats because they’re expensive but with the membership I could try anything I wanted. Rent the runway makes super expensive items more accessible.

This company cause ld me a lot of stress. It’s great that you can get a second size, but I was always nervous that it could get lost in the mail and I will be charged. I stopped using them all together when some of the items looks like they had been washed 1 million times and we’re fraying or faded …

My experience with rent the run way has been very positive. Every item I’ve received has been in great condition and looks brand new. It’s saved me hundreds of dollars as I like to rent for special occasions like weddings where I need a dress I’ll likely only wear once.