8mo ago
It's so unfortunate that PUMA is disappointing when it comes to online ordering ☹️ I ordered my Sonic Shoes and hoodie the first hour of release. I received a confirmation email of both. A week later the hoodie was delivered but the shoes were 'still in process'. I contacted Customer Service, and told me my order was cancelled because there weren't more in stock. I never received an email about the cancellation (on the contrary, I have mail confirming it), I was charged, I haven't received my refund and the worst part is that I didn't get the limited edition shoes 😢





