Prose reviews and discussion

Here's the thing, I love the products. BUT, they're pricy AND there's an issue with their e-mail system where an order verification e-mail doesn't go out before an order is processed. So if you forget to snooze, your order will still get processed. I've contacted them multiple times and their response every time is "we often hear from customers that they receive too many emails, and in response are exploring different options to find the best balance for our customers." I personally don't think an e-mail confirming my order is too much. And this practice feels predatory. I'm happy I can afford the products, but what about those folks that can't?

The products were so-so. The real issue is trying to cancel your subscription. I have tried 3 times to cancel. Hopefully this last time will work.

I like the shampoo & conditioner. The oil made my hair to fly away and too much static. However my disappointment and reason for the bad review is that the customer service is awful.. There's no customer service number & I can't figure out how to cancel the subscription. They processed my order 3 days earlier than it says on my subscription and I can't get a hold of anyone to stop it.

After using prose for a little over a month I had to cancel my subscription. My scalp is completely dried out, I have scabs and terrible dandruff and I think it’s a result of using prose. I do feel like there was more shine to my hair but I don’t feel like it helped with frizz or maintaining my curls for days at a time. I also was not very fond of the smell. It sounds good with all the minerals it says it has but it has completely dried my scalp out.

This did absolutely nothing for my curly hair. A bit overpriced.

I love this stuff. One my second reformulation—trying to get it just right but it’s almost there. I love that you can control the intensity of scent (I like mine strong) and what kind of scent. The one I picked smells amazing and my hair is wonderfully soft. Great product.

The products themselves are decent - I have been using the shampoo/conditioner and dry shampoo for around 2 years now. I like the scent of the products and they do fine for my hair. Ultimately I think it's a little expensive for what you get, but the products work well enough. The frequency of the product shipment is way too fast though. I built up extra stock as it is difficult to adjust the frequency beyond snoozing. Once shipped, it does take a long time to arrive as well.

I have fine, thick wavy hair and finding products that work without adding weight can be frustrating. Add to the mix that the water where I was living was doing a number on my hair and I was desperate. When I learned about Prose, I was really excited - and they asked all the right questions, including about environment and my zip code to look at the water content. My first shipment was a dream - it worked perfectly and I thought that I had at long last found gold. Then when it was time to reorder, they asked a few question (season change, ECT) and sent me what turned out to be an entirely new formula that made my hair heavy and greasy. To their credit, customer service was great - they reformulated and sent me new product free of charge, but it too made my hair gross. I called again and asked for them to just make the 1st formula because it was perfect. That's when I learned that their model is constantly changing - that they don't keep ingredients for specific formulas but work formulas to fit the cheapest ingredients they can get.

I found prose to leave my hair frizzy and looking dull. I went back to using new hair ( I have think, wavy hair). Nice concept but does not work on me.

I liked the whole process of putting in all my information and being able to pick the scents. The product actually made my hair more dry as I continued to use it though. I love that you can re use the pumps!

Love the scent, but doesn’t last long. I’ve been using this for about 10 weeks and seen huge improvements in conjunction with the curly girl method. I wash 1-2 times per week and condition every day. I DO have curly hair even in the dry Colorado climate!

I love how Prose continues to innovate and adjust their user experience. I’ve tried Prose on and off for a few years and it is undoubtedly the best shampoo/conditioner product I’ve used. I also like that the subscriptions allow you to edit the frequency of products separately, as I use way more conditioner than shampoo and need it replaced more often.

Writing this as a person who previously has done no special hair care whatsoever, but has fine (and lots of) long, oily hair. I wash a few times a week and use dry shampoo. I actually really love Prose - I've tweaked my formula once, but I notice a difference in texture, volume & oiliness. I feel like this is made for someone who doesn't want to think about hair care at all (me). My boyfriend even uses it now since we have very different hair and he hate how my formula made his curlier hair frizzy and dry.

It's an exceptional product, that is without a doubt, a fact. However, the company itself is conniving, dishonest, and manipulative, and beyond passive aggressive. They've spent more money on recruiting new influencers to gain more unsuspecting dupes then they do on really trying to be what they claim. Their communication style is rude. Their ordering platform is a mess and they manipulate ordering to force you into overusing, over-ordering, and while the product itself is "customized" for your hair needs, it's so damn difficult to customize your actual needs.

It smells heavenly, it made my hair detangled and it seemed fantastic. Unfortunately, my hair was falling out more than usual in the shower so I had to discontinue the use of the product. It’s been about a month.

Hyper-customized? No- hyper-marketing. I have a lot of thin hair that tends to frizz and was tempted by Prose’s promise to create my best full-silky hair. Instead of silky, the products made my hair feel sticky and dirty. I ended up sending the products back, and received a full refund, which is why I give Prose one star.

I tried Prose when I got pregnant since it's sulfate free. I have very fine hair so my products were volume focused. The shampoo and conditioner left my hair feeling like it was still dirty after showering. If I let my hair air dry after it also clumped up and felt like there was product that hadn't fully washed out. I used it for two months since I heard that it takes time for your natural hair oils to adjust to the product but it never got better and I just gave up.