Prose reviews and discussion

4.3

74% of reviewers would recommend to a friend

5

Reviews on Prose’s website have a higher average rating compared to reviews on Thingtesting.

Reviews mention

  • Personalized, targeted formulations
  • Lightweight, effective shampoo
  • Softening, detangling conditioner
  • Transformative curl cream performance
  • Inconsistent formula performance
  • Occasional scalp irritation reports
  • Scent intensity divisive
  • Potentially drying or heavy feel

Prose earns strong reviews for its personalized hair and skincare that often deliver softer, shinier, more manageable hair and calmer, hydrated skin, with many noting reduced frizz, cleaner-feeling scalps, and bouncier curls—especially with the Pre‑Shampoo Scalp Mask, Custom Shampoo/Conditioner, and Curl Cream. However, reviews also report misses: formulas that feel heavy or drying, minimal results versus drugstore options, scent sensitivity, and recurring complaints about subscription management; some users even cite increased shedding or irritation.

AI summary based on Thingtesting reviews

1,459 reviews and posts

  • I received a skincare set complimentary from Prose. I really enjoy the cleanser the most because it cleans my skin but doesn't dry it out. It works really well following on with the serum and moisturizer. A very simple routine that works well with my dry and sensitive skin.

    Received a free product from Prose
  • I love the process of customizing my own hair care. It is definitely tailored to my hair type. I struggle with a lot of breakage and dryness because of bleaching my hair over the years. My hair has never felt so soft since using these products. And I love the hair mask. #gifted by prose

    Received a free product from Prose
  • I love the process of customizing my own hair care. It is definitely tailored to my hair type. I struggle with a lot of breakage and dryness because of bleaching my hair over the years. My hair has never felt so soft since using these products. And I love the hair mask. #gifted by prose

    Received a free product from Prose
  • I love the process of customizing my own hair care. It is definitely tailored to my hair type. I struggle with a lot of breakage and dryness because of bleaching my hair over the years. My hair has never felt so soft since using these products. And I love the hair mask. #gifted by prose

    Received a free product from Prose
  • I received a haircare set complimentary from Prose. My favorite of the three products is the scalp serum. It has been helping to heal my scalp dryness and itchiness. I've noticed that my scalp feels calm and healthy since I started using this.

    Received a free product from Prose
  • I love my new skin care routine from Prose! Serum and face cream is lightweight and super hydrating on my skin and face wash doesn’t feel stripping. Also while using products my skin doesn’t feel irritated as is very gentle. I do enjoy the very light scent. I think I’ll get another set for my mom for Mother’s Day. gifted by prose

    Received a free product from Prose
  • gifted by prose. I loved that this formula was custom made to my hair. It smelled SO good, and made my hair so soft. The process was very easy to take a quiz and then my personalized routine showed up on my doorstep. and a cute bonus— your name is engraved on it!

    Influencer for Prose
  • gifted by prose. I loved that this formula was custom made to my hair. It smelled SO good, and made my hair so soft. The process was very easy to take a quiz and then my personalized routine showed up on my doorstep. and a cute bonus— your name is engraved on it!

    Influencer for Prose
  • I had never heard of skincare being made specifically for all your concerns before. It’s really cool — you go on the website, and there’s a quiz where they ask you questions, like what skin issues you have and how often you feel stressed. Based on your answers, they create skincare just for you. Mine literally arrived within a week. When it came, I thought everything would feel sticky and kind of weird on my face, because that’s usually how organic products are. But it’s not like that at all with this skincare. It looks just like regular products and feels very lightweight on the skin. I’m really happy with the results. gifted by prose

    Influencer for Prose
  • I received my skincare routine complimentary from Prose, and I have to say I wish personalized skincare were more accessible to everyone. It takes the guesswork out of finding products that actually work, considering all the factors that make each person’s skin unique. My skin tends to be dry with slight sensitivity and some scarring, so I loved how hydrating the products felt. After just a few uses, I noticed my skin looked noticeably bouncier, and even my acne scars appeared less visible. Overall, it made a meaningful difference in both the look and feel of my skin. I also really liked how lightweight and gentle the formulas felt. It made them easy to use both morning and night.

    Received a free product from Prose
  • I received my skincare routine complimentary from Prose, and I have to say I wish personalized skincare were more accessible to everyone. It takes the guesswork out of finding products that actually work, considering all the factors that make each person’s skin unique. My skin tends to be dry with slight sensitivity and some scarring, so I loved how hydrating the products felt. After just a few uses, I noticed my skin looked noticeably bouncier, and even my acne scars appeared less visible. Overall, it made a meaningful difference in both the look and feel of my skin. I also really liked how lightweight and gentle the formulas felt. It made them easy to use both morning and night.

    Received a free product from Prose
  • I love this three step routine! My hair feels healthier, softer, and more manageable. Each step works together perfectly, my waves defined, frizz is tamed, and my scalp feels refreshed. gifted by prose

    Received a free product from Prose
  • I received this complimentary from prose. I feel like this is such an amazing way to be able to get the necessary skin care that is needed for my type of skin. I enjoyed the process of the being able to answer some questions so the brand can get to know what my daily routine looks like and some very important benefactors in my life. I feel like this really did help to create the kind of skin care that I need on a daily basis based on my environment and my lifestyle. So far I have been using each of the customized products and I have been seeing some really great results thanks to them. I definitely will continue to use them as they have brought back life to my face and have been helping with some concerns I had been having.

    Received a free product from Prose
  • complimentary from prose I’ve been impressed with Prose’s hair care system so I tried out the since too. Gotta say, it’s been excellent so far- definitely seeing a noticeable change and improvement in my skin texture and skin barrier issues!

    Received a free product from Prose
  • I recently received this complimentary from prose. I’ve never tried this brand and I’m blown away. I love that this is all custom to you, and this worked amazing for me. I loved the shampoo and conditioner, but I especially loved the hair mask. All of these products made my hair look and feel amazing! gifted by prose

    Received a free product from Prose
  • I’ve tried a lot of skincare over the years, so I was honestly a little skeptical going into this. But the quiz actually impressed me—it wasn’t just basic questions. It asked about my skin in a really thoughtful way, like how it reacts to certain ingredients, changes with the seasons, and what I’m actually trying to improve. When I got my routine, it felt surprisingly tailored. Not overwhelming, not a million steps—just a simple lineup that made sense. After a few weeks, I started noticing real changes. My skin looked more even, felt more hydrated, and I wasn’t dealing with the usual random breakouts or irritation.

  • I don’t usually write reviews, but this one felt worth it. I took the quiz not expecting much (I’ve tried a lot of “personalized” stuff before), but it was actually really thorough without feeling overwhelming. The questions made me think about things I hadn’t really considered—like how my hair behaves in different weather or how often I heat style. When my routine came in, it honestly felt like it was made for me. After a couple of weeks, I noticed my hair felt healthier, easier to manage, and just…better overall. Less frizz, more shine, and it holds its style without needing a ton of extra products. This was gifted by Prose.

  • I have been loving the hair oil. My hair has been feeling amazing after using these products’ I a million times recommend them. My hair has been loving these. !!!! I love the styling cream and hair oil complimentary from prose gifted by prose

  • I have been loving the hair oil. My hair has been feeling amazing after using these products’ I a million times recommend them. My hair has been loving these. !!!! I love the styling cream and hair oil complimentary from prose gifted by prose

  • This was gifted to be by Prose in exchange for my honest review of the custom shampoo, conditioner and hair mask that I choose for my hair needs. I absolutely love the smell and the way my hair is after using this. Thank you so much Prose beauty. complimentary from Prose

    Received a free product from Prose