7d ago
DO NOT PURCHASE FROM THIS UNSCRUPULOUS COMPANY! In July of this year, an order I placed with Plenaire, was never delivered. Under the UK Consumer Rights Act 2015, a trader remains legally responsible for goods until they come into the physical possession of the consumer. Because the courier failed to deliver the package, Plenaire is legally obligated to either provide a replacement or issue a full refund. Namrata Kamdar, the owner and CEO of Plenaire initially acknowledged the delivery failure and reassured me of a replacement. However, when I chased up the replacement order in August, Ms Kamdar insisted I make a second payment to facilitate a replacement for the lost order! This is entirely unacceptable and non-compliant with standard consumer protection laws in the UK. I didn't wish to and didn't have the funds to make another payment. Therefore, I requested a full refund instead. Subsequently, Ms Kamdar ceased all communication, ignored multiple emails sent and withheld my money. (Plenaire/Namrata Kamdar do not deserve a one star rating, however, I wouldn't have been able to proceed with my review, without selecting one.)
