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4d ago
The stitching started falling apart 5 week after I bought it. The customer service old me they take great pride in the craftsmanship and quality of every their piece. However, did not offer repair or exchange. Poor quality product and way overpriced.
2y ago
I ordered an extra small for my small dog, tried it on my dog and it turned out to be too small. I quickly emailed about exchanging it for the small size and they offered a one-time exchange and asked for a photo of the collar. Cool, sent the photo and they said because of the black string not being attached to the tag and the collar I was unable to EXCHANGE it for the larger size. They also threw in that even if it was attached, I would need the original packaging (which I have) and that there would need to be zero scratches (which there isn't because I literally just tried it on my dog and put it right back in the packaging). These people are scammers and will not honor any returns or exchanges under any circumstance -- even at the high price point. Definitely not a luxury experience and it makes me wonder if they're behaving this way due to money issues on the balance sheet. I was planning to purchase the matching leash and a few other products as well but I will never buy anything else from these people and I recommend you do not either as they do not stand by their products. Like the other recent reviewer, I am now stuck with a $290 collar that I cannot use.
2y ago
pagerie, I saw Linque collar and fell in love with it just beautiful, PLEASE RESEARCH BEFORE YOU PURCHASE, my pet is around ll pounds so I ordered the small, after received the collar it was to large. The same day I received the collar I put in for the return they had to approve by sending the photo, of the collar. The photo was approved for return . They suggested I should get another collar, that was leather the extra small Linque might be to small,. I said ok. The next day I returned the package they received the package and said there were scratches on the collar????? I just slipped it over my pets head, saw it was to large then returned it the next day. they sent it back today so I just lost my money I did nothing wrong at all They just did not want me to return or exchange my collar. the photo I sent to them for approval, which they did approve and the photos they sent me were not the same collar SO BE WARE now im stuck with this expensive collar that my pet can not wear. I will never order from this company EVER. Pagerie be careful. this was wrong treatment.
4y ago
Pagerie is like a Hermès bag but for my dog. I absolutely love the quality fit and feel of their products - I look at their pieces like an investment. Just like you would with a Chanel bag. Can’t wait for their next collection to drop!!
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What is PAGERIE?
PAGERIE makes ultra-luxury pet accessories.
In their own words
As the first ultra-luxury fashion house for pets, we strive to create exceptional pieces that are as timeless as they are elegant. Reminiscent of a time that valued heirloom-quality items that stood the test of time, we aim to continue the legacy of centuries-old heritage and precision craftsmanship through quality, sustainability and design. Each PAGERIE object expresses the gentleness and beauty of our environment through the finest of materials and safest manufacturing processes. We invite you to join us on this journey of Walking with Quality.
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Mandy Madden Kelley
