2y ago
I ordered an extra small for my small dog, tried it on my dog and it turned out to be too small. I quickly emailed about exchanging it for the small size and they offered a one-time exchange and asked for a photo of the collar. Cool, sent the photo and they said because of the black string not being attached to the tag and the collar I was unable to EXCHANGE it for the larger size. They also threw in that even if it was attached, I would need the original packaging (which I have) and that there would need to be zero scratches (which there isn't because I literally just tried it on my dog and put it right back in the packaging). These people are scammers and will not honor any returns or exchanges under any circumstance -- even at the high price point. Definitely not a luxury experience and it makes me wonder if they're behaving this way due to money issues on the balance sheet. I was planning to purchase the matching leash and a few other products as well but I will never buy anything else from these people and I recommend you do not either as they do not stand by their products. Like the other recent reviewer, I am now stuck with a $290 collar that I cannot use.
