Nuuly, an Urban Outfitters brand, provides a clothing subscription rental service and mobile resale marketplace.

A curated destination to explore how to wear, buy and sell in ways that are gentler on the planet–and your wallet.


Lovely customer support

Sustainable products

Worth the money 💸

Everyday wear

Eco-friendly packaging

Nuuly

Formalwear

Basics

Clothing

Nuuly has been SUCH a game changer for me. I loooove trendy clothes but I hate being wasteful and purchasing something I'll only wear once or twice. Nuuly gives me the opportunity to play around with my personal style without the commitment. PLUS, if you really love a rented item, you always have the opportunity to purchase it at a discounted rate (sometimes up to 75% off). 

They ship pretty quick and allow up to ten items a month (first 6 included in membership with option to add up to 4 more for a fee) and their return process is SUPER easy. Just slap on your label and drop it off at your local UPS. 

I’ve been using Nuuly for over a year now and love it! It’s really great for events like weddings and to test out seasonal pieces!

The process of selecting your choices is pretty easy and the choices seem to be endless and you should find something. However I ordered “formalwear” for an event and was very underwhelmed by the quality. I ordered 3 dresses in 2 different sizes and all of them ended up not working because they just didn’t look as formal or high quality.  I did like that I could ordered different sizes in case you are unsure of your size or the fitting. 

Nuuly is a great idea but it feels like the execution needs a bit of help. 

Availability - The best stuff is never available. Some items that I've saved have never been available in the season when it would be appropriate to wear it.

Subscription Model - You can't swap out specific pieces that don't work. You have to send all pieces back and wait until your billing date to get new ones or pay the whole subscription fee again (which was recently raised to $95 before taxes for 6 pieces) to swap your order before your next billing date.

Finding Your Fit - They don't include any measurement guides on each item's page. You also can't filter reviews by the very demographics they collect from you and make available about other users (age, weight, height, body type) so you have to manually find them on each review page.

Website - You can't view all reviews at once on a page without scrolling to the bottom and clicking more reviews and you have to comb through hundreds of reviews manually in some cases to find a relevant review for your height and weight.

Reviews - They don't give users prompts to support writing more helpful fit reviews like was the item too big/too small paired with was it too long/too short which are very different questions. You'll see reviews that say "didn't fit" but provide no sense of what that means. Nuuly uses that data for some aggregate size indicator they have indicated on each item's page but its useless since you don't know the weight, height and body type of the reviewers represented in the indicator.

Delivery - Their delivery process is A LOT slower than R2R and you end up having clothes for only 3 weeks after order fulfillment + shipping time. They send you your clothes in a cloth box that can just be easily unzipped yet you get charged if there are any missing pieces in the return.

Selection - All in all, their clothes are "cooler" and more casual than R2Ry items but Nuuly mixes in A LOT of low quality brands or items that are on/about to be on the clearance rack on the site which makes me look at any unfamiliar brands on their site with a lot of skepticism.

Subscription Cost - Given the chance of having a mixed bag or fail order is super high, at best Nuuly costs the same if not more than R2R in terms of price per retained piece that fits/looks good in person/is not worn out/is not stretched...only Nuuly has way less flexibility. It feels like they are making up these retail prices as well as the discounts for the amount of wear on some of the clothes if you were looking to buy.

Support - Support is nice enough to you but offer no solutions for your issues and that's tough when it sounds like Nuuly is far from making the changes everyone seems to be asking for.

Overall, they seem to present a high value versus other rental services but it's only worth it if you're OK to pay the $105+ monthly fee (after taxes) OR if paying that fee multiple times in one month is OK with you to swap your whole order (see Subscription Model section). Skip Nuuly if that doesn't sound appealing  or if you only need it to have a few options for a one off occasion. 

It was difficult to know which sizes to purchase as there weren't any measurements listed on the site. I bought one month's subscription and was disappointed as one of the items didn't fit and there was nothing I could do to swap it for a different item. 
The bag arrived dirty and it was gross to keep in my apartment. I prefer the packaging from RTR. 

I love nuuly. Its the perfect way to try out a new style or rent a dress for a special occasion for an affordable price. The styles are cute and they have a great range of casual and basic to a little more out there allowing you to try a little bit of both or stay within your comfort zone. As someone who likes trying new styles but is a serial returner, this is a good way for me to try things out without committing to them 

I have been using Nuuly and overall have really loved my experience! They get clothes to me quickened have a great selection from some of my favorite brands. Plus, it keeps me from spending so much money on clothes for event that I would normally only wear once or twice. That being said, it can be really hard to get your hands on some products that are more popular and that has made me pause my account a few times since I have been unable to get enough things in my size.

I really liked Nuuly for a lot of reasons – the brands and styles felt very in line with my personal preferences, and at the time the price felt worth it for the price point of some of the items I was renting. Plus, I loved being able to purchase items I loved at (typically) a significant discount. I ended up cancelling for two reasons: one being that I felt I was hitting the bottom of the barrel with options after a few months – I was running out of things I wanted to rent from brands other that Free People, Anthropologie and UO. The second was the price change... when I started it was $88 for a month, which recently shifted to $98 a month (+ tax). I love Nuuly's mission and think it's such a smart and planet-friendly idea... I just also felt I could cut my consumption on clothes and save a bit of money by cancelling. If you're someone who (like me) loves buying clothes, Nuuly is great. If you'd rather focus on building a capsule wardrobe of quality pieces slowly, maybe look elsewhere. I found Nuuly's pieces were super fun and trendy, which definitely makes sense for someone looking to rent.

I've been using Nuuly for almost two years and love it. It allows me to be more creative with my style, and I love that I can purchase items to keep at a discounted price -- a win for me and the environment! My only complaint is that they tend to keep items in circulation too long - I've received pieces that are very worn and should be recycled. They do however have great customer service in my experience.

I used Nuuly for years. As time went on it changed. I loved being able to wear a ton of new styles without being involved in fast fashion. The availability of the best items got very sparse and I wouldn’t be able to fill a box with things I actually wanted. 