5d ago
I’ve been using Nuuly off and on for five years now. I used it for vacations initially and then found it was a nice option when I was pregnant. It allowed me to have in between clothes for when I wasn’t fully ready for maternity options yet but didn’t want to buy another wardrobe for a few weeks. There are a number of issues that I think they could work on. The clothing always comes so wrinkled, as if it was balled up in the package when it was wet (but it wasn’t because they’re always so neatly folded when it arrives). Also, you may think an item is available and order it only to find out it’s not and they’ll pick something totally random and insane as a replacement. The last time that happened was a year or so ago so maybe they changed it, but something I got to wear to the office was unavailable and I was sent a pink strapless mini thing instead. I asked customer service why they chose that and they said they had no control. The least they could try to do was pick something from the closet of saves I have on their site. My most recent order was okay, but two of the pants looked extra worn out. For the price that’s annoying. I’ll likely still order with them in the future though.
Verified purchase
