Miista sells a variety of handcrafted fashion apparel pieces.

Miista represents fashion-forward footwear. Shop our new handcrafted collection for AW21. Shop online or visit us at our stores in Paris, Barcelona and London. 

Miista

Donna Boots

alzira

Clothing

Bags & Luggage

Shoes

Accessories

I have multiple items from this brand (sandals and boots) and each is crafted so well. If you have larger calfs, beware that the boots can run a little tight. 

Pro tip: Buy them on SSENSE during their sales! They have great customer service which makes it easier if you're not in Europe where MIISTA operates from. 

Do not buy from them. Terrible customer service, they don’t want to issue a refund, the want to give me a store credit! It’s 2023 almost 2024 and every single online store give you full refund and free returns, this is how you grow your e-commerce business. I emailed them several times asking for my money back but they are ignoring my email and stopped replying. Worst shopping experience ever : (

I really wanted to like these boots but they didn't live up to my expectations. First, just know that the boots might run small on you if you don't have narrow feet. I definitely would size up especially if the boot is more fitted like the Donna boots. Second, the boots wobble. I think the sole or heel is uneven so I really can't wear them. Third, if you have wide calves these might not fit you comfortably. Mine fit around my calves but they're just a bit too snug for my liking. On a positive note I will say that the leather and zipper are good quality. 

Terrible customer service. I ordered a pair of boots as a Christmas present for my wife. When she opened them she was frankly disappointed with the quality & found them very uncomfortable to wear, so I emailed Miista about a return. I was sent a returns label (and told they would charge an admin fee of £15 for a refund!), and I was asked to attach the returns label to the box, which I did, and sent them back. Yesterday I received an email telling me that although the boots have arrived back in perfect condition, the fact that I attached the returns label to the box has meant the box is "damaged" and so they will not accept the return. I have pointed out their instruction in their email to me (they now tell me what they meant is that I should have put the box inside another box, and attached the label to that), and I've even offered to pay for a new box, but they have flatly refused to compromise. 

When it comes to fit and sizing, there have been some misses, especially with strappy high heels. I sometimes prefer buying from retailers vs direct as the return policies tend to be better from US retailers. 

The clothes are interesting, but I just don’t think they are anywhere near as wearable as the shoes. 

I am honestly tentative about proclaiming exactly how much I love this brand because it is my best kept secret. I literally decided to go to London one weekend because they were having a warehouse sale. I have 10+ pairs of their shoes and truly love each and every pair. They are generally edgy, but comfortable and walkable enough to keep up with a London lifestyle. This brand just perfectly enshrines the magic of footwear: they give your outfits that bit of oomf that only great shoes can. 

I have been totally scammed by Miista. Some weeks ago, I visited the Sample Sale in Amsterdam and chose an item. When I went to pay for it, I started talking with the employee about how much I love the brand and that I always attend the SS.

We discussed the items I tried on, and I told her that unfortunately, I would only take that one because it was the only Medium size available, and the other small sizes didn't fit. She put my top in the bag, I paid, and left.

The next day, I went on a trip and took my new item with me, which I was so excited about. However, when I tried it on at night, I discovered that the employee had given me the wrong size. I contacted Miista customer service, explaining the situation and requesting an exchange. They told me that they couldn't process the exchange. I explained that it was a mistake made by their employee, but they continued to refuse. I even offered to pay for the return shipping and suggested a voucher as an alternative. Despite my efforts, they still said no.

I have already spent more than 1000 euros at Miista, and this top I bought at the Sample Sale was more than 100 euros. Yet, there has been no care for the customer and no willingness to find a solution. The emails I received from Cristina, the customer service employee, were standard copies of the same response. There was no personalized service. I repeatedly asked to speak with the employee who sold me the item, as we had a conversation for at least 10 minutes, and it was the last day of the sale. I thought that maybe she had recorded the conversation, but this request was ignored as well.

I find it ridiculous that a brand with such prices would treat a long-time customer of over 3 years, who has spent the amount of money that I have, in this way. They have not provided any solution, which is essentially a 'F* you' to the customer. This experience has been extremely disappointing.

Miista

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