3.9
44m ago
My fiancé purchased from Amazon a cordless headset for gaming for me to use for my Customer service job. The product was 5 months old and now it's malfunctioning. The item is clearly under warranty and when we attempted to contact Logitech customer service via email we communicated with a Rep who identified himself as John. John requested which we expected a copy of the purchase receipt which we sent him. Then he responded by stating it wasn't good enough he needed some other form of receipt. However, John was playing what appeared to be a game of "CAT & Mouse for he never explained in his emails what was missing from our documentation that we emailed him. Finally after going back and forth numerous times and my Fiancé accusing him of harassing us, he wrote stating he wanted us to print the complete invoice on amazon and forward it to him. After my fiancé did as he requested this John character emails him back acknowledging he received the correct information however, now he needed to know how my fiancé was related to me! My fiancé wrote him asking why he needed to know the relationship between the two of us to honor the warranty. My fiancé in one final attempt to resolve this issue even though we felt harassed, informed him that he was my fiancé and I resided at his address. This John character writes back this time alleging we gave him two different tracking numbers and now requesting the email for one of the emails he never identified. After all this we wrote This John and informed him we were done communicating with him and demanded to have him have a supervisor contact us. We also informed John we would be completing a Google review on his company warning consumers to not buy their products for Logitech gives people a run-a-round regarding warranty claims. I seriously would not recommend this company to anyone even my worst enemy. These products they sell are not cheap and with all the hassle you go through when ;you buy a product that doesn't function properly it's not worth the Hassle. Stay far away from Logitech products!!! Beware! We got screwed! Very unhappy customer!
