Hotel Collection reviews and discussion

It is absolutely the worst company to buy a diffuser from. And trust me, just because it looks 'expensive' and IS expensive, does not mean that it is of higher quality than the rest. It is actually is the lowest quality diffuser and brand I have ever sadly come into contact with. I purchased TWO (2) $400 tower diffusers, which both ended up just not working after about a year of use. I replaced the first one (by repurchasing, which was the only option they gave me given the 90 day warranty was up) because I thought that maybe it was something I did and it be worth it to replace, but I was SOOOO wrong. I look back and actually cannot believe I convinced myself that it was a good idea to just buy it again. After my second one broke, I was told AGAIN by their customer service team that I would have to completely repurchase the same diffuser for a third time, even though it is THEIR faulty product, worth hundreds of dollars, that just stops randomly working!! I gave them proof that my diffuser was still in great condition and that the issue had to be a technical problem unrelated to any thing I could have ever done, but that didn't change the fact that I would still have to pay !!$450!!!! for a whole new one!!!!! Even when they can't guarantee that it will work more than a year and a half!!! FOR FOUR HUNDRED DOLLARS!!!!!!!!!! This has to be some sort of crime !!!!! Do not be as dumb as me and purchase anything from this place. Please let them go out of business. !!!!!!!

I wish a negative rating was possible. This is a joke. I ordered a starter kit and got blown up with phone calls shortly after while I was at work. When I didn't answer they sent a text message saying there was a problem with my order. I stepped out and called. Big mistake. After failing to get the guy to shut up repeatedly telling him I'm at work, he managed to sucker me into a contract for a 3000 dollar diffuser somehow with a hard check of my credit. I am in the process of dealing with them to return and get out immediately!! Scam scam scam

BIGGEST SCAM COMPANY EVER! Zero help with customer service, refuses to give refunds or even a return label, constantly get hung up on, no email responses, given fake phone numbers. It’s TERRIBLE. DO NOT PURCHASE. I would give negative stars if I could

Fuck this company! It sucks! From the moment I purchased!!!! I received a text at 5am the following day. Then a phone call hoping to upsell. I was overcharged and had to fight for compensation. It was a hassle! I wasn’t compensated for over a week. Then the shitty hotel pro arrived…. Defective!!! Doesn’t work. Don’t waste your money or time!

So I ordered the studio pro. Supposedly capable of tending to a 600SQF area. I bought one for a travel trailer half that size. After payment of $263.00 I received the product. It doesn’t work. Tried working it out through troubleshooting. Still nothing. I then resorted to contacting customer service. They informed me, that even though my product didn’t work, they need to receive it before they send me a replacement. I ask to speak with someone else. I was then put on hold for an absurd amount of time. So, sure. If you want to spend a ridiculous amount of money on a product, and company that doesn’t back the product itself enough to replace your product when defective. Sure, hotel collection is perfect for you. Before you read this thinking to yourself “ahh this guys just trying to get a second for free…” APPLE replaces their phones (thousands of dollars by the way) before receiving your old one back. Or they charge you for it. My advice, find a company that cares enough to replace the product, and save yourself hundreds of dollars. And seeing how there are no negative things to suggest from the box below….. My suggestion would be utterly ridiculous customer support

Stay away. I ordered because I bought into their "Free Diffusor" promotion. I was immediately called with a hard sell trying to tell me that for my 700sqft apartment, I needed their $3000 diffusor - red flag. It has now been 3 weeks since ordering - I've gotten spammed with emails and texts trying to sell me more products and yet....have still not received my initial order. I tried to cancel, but they won't cancel the order or subscription because it is "in transit".

First off it amazes me how they can get celebrities to back this piece of junk. Yes the scent is awesome but what good are all these expensive oils when the unit breaks within weeks of use? Customer service is a joke with this company the only time you hear from them is minutes after you purchase they call trying to upgrade you to a more expensive unit before you even get the first one. This company knows these are junk and are in hopes they can get you to spend more money to correct your issues. The subscription is where they get their money so they drain you of every dime they can get out of you before you figure them out . If you notice the fees and shipping charges alone is just another way they gouge you out of money. I have spent hours on the phone with this company trying to resolve my issues sometimes they just hang up on you. After many calls they have replaced my diffuser three times and each time they break within a few weeks. Common problem is oil leaking out in the bottom of unit with no scent or motor starts making noise until it just stops. I'm done with them at this point and finally after contacting the BBB they issued me a full refund and I would suggest any of you who have been taken by them do the same. As far as what you can do with all the oils you are left with they can be used in water diffusers and get fair results. I got creative and poured some in a empty glade plug in and it actually worked as well. All I can say is this company needs to cease they are a rip off.

Please avoid this company and website. I placed a one-time order, but the system automatically converted it to a subscription. When I contacted customer service, they provided multiple excuses for why they couldn’t cancel it. Oddly, while calling on a Saturday, I was able to make additional purchases, but canceling the subscription wasn’t allowed. On top of that, they charged a delivery fee that wasn’t listed in my purchase confirmation. Very disappointing experience. Lucelia Costa

Diffuser stopped working after a month! The canister collects oil and when I noticed the machine wasn’t putting out fragrance, I opened it to only see all the oil at the bottom of the diffuser. Customer service doesn’t care and when I finally reached someone I was told my machine was out of warranty and I could buy a new one or purchase a subscription to get one for free.

I bought a deluxe candle and it smells absolutely nothing… it’s the same for the Reed diffuser… it am so disappointed because the scent my way smells very good…. Don’t buy anything from them…. Expensive products with Bad quality…

Expensive, overpowering scents and difficult to operate & setup penthouse diffuser. It’s a scam to subscribe monthly too.

Ordered a diffuser. It stopped worked three weeks later. They sent replacement. It stopped working a week later. Sent them both back. They refuse to cancel my oil subscription and I have no diffuser. I don’t want another one. They are junk. If it doesn’t rear in within 30 days you get nothing. Their warrant is 30 days. Run!

Horrible customer service asked to cancel my mystery item which I didn’t order and was hung up on. Tried customer service disconnected several times finally got through to live person not in United States to be disconnected again. Never received confirmation email for order but card was charged scam so not buy!!!

Do not buy any of their products. They don’t work they do not refund your money. Their customer service albeit prompt is like a robot reading off of a script. Do not buy do not buy do not buy. I wish I had seen this review before I spent hundreds of dollars

Smaller pods stopped working called customer service they don’t care. I also have a house unit that I do like but because of how they have handled the smaller units I am going to discontinue altogether and find a different company. Customer service goes along way and they lack in a big way. I have spent thousands of dollars with them and the fact that they don’t care when something goes wrong is disheartening. Not to mention you have to call to cancel or change your subscription.

Today I spoke with Sherelyn. She couldn't have been nicer. She was professional, listened to my concerns and addressed them. Sherelyn is 5 stars. The product itself needs some fine tuning. I have to drive to Miami to see if the store can fix my three decanters.

The customer service for hotel collection and aroma360 is HORRIBLE. By subscribing to the VIP Family, you are supposed to be able to get in touch with a person to help with all needs (billing, product scents, tech help) but literally no one answers. The automated system just takes you to the default answering system after saying your name and whatever reason you call for. Their lack of support made me cancel my subscription in the 30 day window, but even then the service rep was rude about it and hung up on me. The sales rep who was all gung-go for making her sale and told me to call or text her whenever for help has NEVER responded since. This is a completely unprofessional team and their products are way too overpriced for what they provide. I’m not one to leave reviews, or bad reviews, but others need to know about this before they get stuck in this sucky situation like me.

Diffuser quit working after a couple of days. I have reached out to them twice and they won’t respond. All they want to do is sell their subscription service and if you don’t subscribe- they don’t care about you. I’m going file multiple complaints against this company

I purchased the Hotel Collection smallest diffuser because I was skeptical. I am happy because it broke 3 weeks after and I cannot reach ANYONE!!! The oil was everywhere inside the bottom of the cylinder. I tried to clean it and restart it and it did nothing. When I call - They have me leave a VM but there isnt enough time in the message to leave your information! I have called repeatedly only to have NO ONE RESPOND! Crazy because after I purchased it they called me constantly asking if I needed anything!!!! Now I do and I can’t call them . My friend purchased it and it broke on him too. I am so disappointed.!!!!