Homecamp sells a collection of quality outdoor camping gear and accessories. 

We create honestly crafted, everlasting gear that inspires a life outdoors. Our philosophy meets at the intersection of old-school know-how, simple utility and rugged good looks, all with a modern twist on materials and construction. We hope to inspire you to enjoy the bush, beach and garden with quality gear that will be treasured for years to come!



Doron and Stephanie Francis

Homecamp

Activities & Outdoor

Outdoor

Everything!
Adhering to the Australian standard business practices would be a good start 

My potbelly pipe broke back in august 2022 so I went on google to search and was directed to homecamp (aussie company)
found the product but couldn’t find any dimensions on page but took a chance as it was cold where I am so it’s urgent and being an Australian company I felt safe in doing so

Purchase was easy as they have afterpay but unfortunately when it arrived it was completely the wrong size and would fit a drainpipe not my potbelly!

I contacted the company and tried to explain my situation and was met with the worse customer service I’ve ever received in my life

They deemed my purchase as a change of mind and refunds are at their discretion so could only offer a credit note to which I explained I have twin toddlers so wouldn’t be going camping anytime soon so a credit note wouldn’t help me

They stood firm I would only get a credit note and that just didn’t seem right to me so asked communicate with a manager from that point on and advised them I would contact consumer affairs and seek advice.
I found out there is such a thing as an automatic guarantee here in Australia and that if a product does not fit the purpose then I am entitled to a refund. The fact there was also no dimensions on the description page made it not a simple change of mind either so I was directed to write to homecamp and state I am entitled to a refund and request a date I would be refunded or I would be making a formal report against them 

I let homecamp know this and they were not happy, they said they would have to charge a re stocking fee and that only if I sent it back in original condition and they would need to inspect it first and again it would be at their discretion if I would get refunded. They were just being really unhelpful and unkind.
They also advised me that if I try and shop with them again once this was resolved they would seek legal advice which was outrageous, ridiculous and offensive to me!

I slept on it a couple nights and decided it was the principle now and I wouldn’t be letting this go. Still no refund in my bank mind you so I was annoyed
 
After a drawn out stressful process I sent one hell of a email stating that I intend on making a formal complaint with consumer affairs here in south Australia where I live and Victoria where the company is over their conduct and gave feedback on how I have had better business experiences with Chinese companies and feel they are unkind and frankly un Australian!

I got back a reply that they have refunded me through afterpay and to take it up with them and no apologies for the experience just labelling me as having an entitled attitude threatening to contact consumer affairs from first email which is incorrect. Again I replied and reminded them I sent 3 emails trying to explain my situation before I mentioned seeking advice from the governing business body

If they just adhered to the Australian standard policies instead of “their own discretion” in regards to refunds then this situation wouldn’t of happened in the first place. They could of addressed this situation and resolved it but they chose to draw it out and be condescending towards a customer who learned her rights and stood up for once!
I’m just thankful I only bought a $45 product and not a $600 bbq! Lesson learned that’s for sure! 

I wouldn’t recommend this company to anyone and I find it odd they don’t have any google reviews or a platform to leave a review instead only sponsored reviews hence why I’ve come to this platform to leave a review

Absolutely 0 customer service, no confirmation emails/text to tell you when and if your item is on the way. In my case the wrong winnerwell stove got delivered and have been ignoring my emails, Facebook messages and also instagram messages. Very very dissapointed. This has been the worst online experience I've had. Gor your records my order number is attached bellow along with all the ways I've tried to contact this business 

Very condescending way to deal with who essentially put dinner on you table. Good luck with that style of management, where nothing is ever you fault you are always right .

Homecamp took full payment for stock that wads not available. they took two months to send an invoice and nearly three months to deliver the goods. Communication was always initiated by me , they even promised to send a small gift that was never sent. Great product, when you can get it

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