1d ago
Extremely Disappointed With the Service and Wait Time I am extremely disappointed with my experience with Parfait. It takes entirely too long to receive their hair, and throughout this process I have received repeated promises about when my wig would be completed and returned, yet those promises have not been kept. I originally had to send the wig back because of poor quality. Parfait received the wig back within approximately four days, but I have now been waiting another month for it to be returned to me. Altogether, I have been dealing with this wig situation for months. Communication has also become a major problem. Freddie was communicating with me and giving me updates, but now he is no longer contacting me. At this point, I am tired of being given dates and promises that are not followed through. For the amount of money Parfait charges for its wigs, customers should receive much better quality, communication, and customer service. I should not have to continuously reach out to a company to find out what is happening with a product that I already paid for. This experience has been frustrating and disappointing, and I expected much better from a company that markets itself as a luxury wig company. It’s been months and no wig but they kept my 500. 00 dollars
