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Frank Green

2.6 • 8 Reviews

Frank Green makes simple, reusable drinkware.

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Frank Green Reviews

2.6

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  • 1y ago

    I purchased a customized product that did not match the item shown on the official website. When I tried to resolve the issue with the merchant, they kept offering unrealistic excuses to deflect responsibility. What’s particularly concerning is that the customer service team provided a screenshot from the official website that clearly differed from the one I had captured myself. After this discrepancy was pointed out, they gave a vague response saying the issue would be reported to the company, then quickly reverted to reiterating their policy that customized products are non-refundable. It is evident that the customer service expects customers to accept a series of unreasonable and absurd justifications.

  • 4y ago

    I have owned many water bottles over the years and this is by far the best one I've found. The size of the bottle is amazing and there are so many different colours to choose from. Although I was hesitant to spend that amount of money on a water bottle I am glad I did because I don't regret it, I feel like it has definitely been worth the price. It keeps my drinks cold all day. I also love their sustainability values so I think all is a win. I take it everywhere with me and it fits so well in all my bags, and the best thing about it all is that there have been no leaks at all. The delivery was super quick and overall I would definitely recommend this brand.

    Feedback

    more colours could be introduced. Finding the exact water bottle I wanted on the website was hard, I think the navigation could be improved to make it easier to find what I want. Although I think the price is fair of the bottle, I would like to see accessories given alongside the purchase for the customer. It makes them feel a more luxury experience, but I also would say I think giving a straw cleaner would be great especially with the mouthpiece. I constantly wear lip balm and it gets in-between the mouthpiece. And make stickers!! people love stickers and its a great way for promotion.

  • 10mo ago

    Do not order Frank Green water bottles. Very poor service. Ordered 3 water bottles over 3 weeks ago and were not delivered. No communication, unable to contact customer services to cancel order or question the order. Had to buy replacement bottles and only after they were eventually delivered did the customer service team contact me back.

  • 1y ago

    I've had my Frank Green cup for 3 years and it's still going strong, it's surprisingly durable. Keeps my drink warm, looks nice, and yes the lid is a bit of a faff to disassemble but I generally chuck it in the dishwasher, which does a good enough job, and only take it apart every couple of weeks.

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What is Frank Green?

Frank Green makes simple, reusable drinkware.