Frank Green reviews and discussion

I purchased a customized product that did not match the item shown on the official website. When I tried to resolve the issue with the merchant, they kept offering unrealistic excuses to deflect responsibility. What’s particularly concerning is that the customer service team provided a screenshot from the official website that clearly differed from the one I had captured myself. After this discrepancy was pointed out, they gave a vague response saying the issue would be reported to the company, then quickly reverted to reiterating their policy that customized products are non-refundable. It is evident that the customer service expects customers to accept a series of unreasonable and absurd justifications.

I have owned many water bottles over the years and this is by far the best one I've found. The size of the bottle is amazing and there are so many different colours to choose from. Although I was hesitant to spend that amount of money on a water bottle I am glad I did because I don't regret it, I feel like it has definitely been worth the price. It keeps my drinks cold all day. I also love their sustainability values so I think all is a win. I take it everywhere with me and it fits so well in all my bags, and the best thing about it all is that there have been no leaks at all. The delivery was super quick and overall I would definitely recommend this brand.

Do not order Frank Green water bottles. Very poor service. Ordered 3 water bottles over 3 weeks ago and were not delivered. No communication, unable to contact customer services to cancel order or question the order. Had to buy replacement bottles and only after they were eventually delivered did the customer service team contact me back.

I've had my Frank Green cup for 3 years and it's still going strong, it's surprisingly durable. Keeps my drink warm, looks nice, and yes the lid is a bit of a faff to disassemble but I generally chuck it in the dishwasher, which does a good enough job, and only take it apart every couple of weeks.

I've used Frank Green coffee cups and water bottles for years and they are good quality, they do the job. But I had a 1L water bottle and the design of the straw mouthpiece was awful, having to touch it to open, and difficult to clean. They redesigned it and released a new lid to address this problem, which had a silicon straw mouthpiece and button, so I purchased it, but the placement of and ineffecient functionality the button meant you were basically touching the straw mouthpiece still, so for me it was a waste of money, and I decided to change water bottles all together.

I puchased the 1L bottle, and I absolutely love the look and feel of it. I love the strap as it's easy to hold. I also love how you can customise your bottle with a different coloured lid!

I was really looking forward to receiving this product. After we placed our order, the shipping was very quick. The products arrived, and the look and feel was just as I hoped! Regrettably, this is where my positive experience with the product started to erode. Cleaning it for the first time I realized how tedious it was to disassemble and reassemble the lid parts. There are six parts in total! If I don’t disassemble and reassemble every time, I will taste the dish soap in my coffee so I have to do this for mine and my wife’s daily! I didn’t contact customer service immediately as I thought maybe I just needed to get used to this more complicated lid and hoped I would just get over it within a weeks time. I did not. The constant assembling and disassembling is only getting more frustrating. Not only are there a lot of parts, but some of them need to be aligned perfectly in order for the lid to function properly. Sure, it’s only a few minutes here and there but it starts to add up when you’re dealing with it every day or if you drop a piece and it rolls under the fridge or if you’re in a rush. I finally decided to reach out to customer service. I let them know that I was disappointed and unhappy with the product. The website said I should hear back within five business days. When that didn’t happen, I reached out asking for someone to please get back to me. Nothing. Four messages in total and complete radio silence! My first message was sent on October 26 of 2024. It is now November 10 of 2024. All I wanted was someone to reply and maybe offer a discount or an exchange or best yet, a return. At the very least, just say, sorry you didn’t have an ideal experience. But none of that happened. So now I’m compelled to write about my experience. While the product is made with quality materials and is highly customizable, that’s the only positive things I can say. I do not recommend this product at all. The sleek design is not worth the effort of dealing with an over engineered lid. There are countless examples of quality material, better designed products out there. Don’t be fooled by the customization. Don’t waste your money.

The metal bottle component of frank greens bottles are great… the lids are absolutely a pain. I have broken 3 lids in 1 year and it costs $15 to replace the lid each time. The lids are not robust enough for the design of the bottle, and the bottle is easy to drop as well, it is smooth and heavy. Once you drop the bottle your lid will most likely break under the sheer weight of the thing. Also the lids are impossible to clean, I broke a silicone straw lid in a week after buying it. Not worth the money.