I am loyal to Fekkai when it comes to buying a shampoo but I will buy my hair treatments and styling products elsewhere.
Fekkai Shea Moisture shampoo ticks every box for me and outperforms everything else I’ve tried. Recycled plastic bottle with a pleasant feel, luxurious creamy texture, rich lather that doesn't strip hair, beautiful complex smell that doesn't irritate my sensitive nose. My scalp is clean and my hair is soft and voluminous. I can't imagine my life without it. I feel like it's worth every penny.
The rest of the products make me question if they do anything at all. I mean, obviously hair is an individual thing and everyone’s experience is bound to be different. It’s trial and error. So my bottom line is - do try! They offer plenty of travel size options.
However, I don’t feel like I can rate the company very highly overall.
What let me down the most is the customer service. They don’t reply to comments or private messages on their social media. After couple of weeks I finally got a reply through email but it was useless and a proper waste of everyone’s time. All I wanted was help decoding a batch code and I was left with an impression that agent was never trained enough to even be familiarised with the term. I am a bit unsure how they would handle something more serious than that.