Balla Ballerina Flats

3.7 • 3 Reviews

It’s my first time getting anything like this but in Dear Frances we trust, and was certainly not disappointed! Was a bit concerned about sizing but customer service was so patient with me and exchange was a breeze, What more can you say? It’s perfect! Look at the bonus little baggie it comes in!! I want them in every color please 💗💗💗

Extremely poor quality. After just two wears, the elastic completely stretched out and lost its shape. Now, the shoes flop around and slip off my heels with every step, making them completely unwearable. The company is unethical and bullies their customers. I reviewed this on another site, they attempted to remove my review 3 times. They privately messaged me to ask where I purchased the item, and I confirmed they were from Farfetch. They were brand new. Instead of addressing the quality issue, they used their public response to shift the blame away from themselves and said the pair was counterfeit. It is highly unethical to try and deflect responsibility.

Excellent customer service! I had to return for a different size and they were so helpful! The exchanged “new” pair arrived today and are beautiful! Thank you for the commitment to customer care!