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Dear Frances

3.2 • 17 Reviews

Dear Frances creates luxury footwear for women designed to slow the fast fashion cycle.

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Dear Frances Reviews

3.2

Dear Frances earns polarized reviews: enthusiasts praise the brand’s elegant craftsmanship, durable leather shoes and bags, and standout comfort—best loafers, long‑wearing Park boots, and a versatile Sacchetto bag—while detractors report inconsistent quality, uncomfortable designs (rain sandals’ sharp corners, cutting leather piping), and products that don’t match photos. Reviews also flag fit variability between styles and negative experiences when issues arise, making the brand a considered choice for those prioritizing refined design and potential longevity, but risky for buyers sensitive to comfort quirks and quality variance.

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Reviews and Posts

View all 17

  • 4mo ago

    Extremely poor quality. After just two wears, the elastic completely stretched out and lost its shape. Now, the shoes flop around and slip off my heels with every step, making them completely unwearable. The company is unethical and bullies their customers. I reviewed this on another site, they attempted to remove my review 3 times. They privately messaged me to ask where I purchased the item, and I confirmed they were from Farfetch. They were brand new. Instead of addressing the quality issue, they used their public response to shift the blame away from themselves and said the pair was counterfeit. It is highly unethical to try and deflect responsibility.

  • 5mo ago

    Fabulous products and incredible people to deal with. Reliable, flexible, and extremely professional. Always ready to help out. I order Dear Frances from Australia - orders arrive promptly. Thank you.

  • 1y ago

    I honestly can’t believe some of the bad reviews out there. I own several pairs of Dear Frances shoes, sandals, boots, and more, and they are hands down the highest quality leather shoes I’ve ever owned. I get compliments on them constantly and people always ask where they’re from. They’re beautifully made, comfortable, and feel timeless. It’s one of the few brands where every purchase has felt completely worth it.

  • 2y ago

    Influenced by Instagram, I bought a gio bag and a pair of rain sandals. The bag was faulty, and the sandals design makes it unwearable —sharp corners cut into my feet after 5min wearing them. When I requested a refund, I was only offered store credit, which is unacceptable and not to mention illegal in the US and Europe for defective items. Very disappointed and can’t recommend. Promptly unfollowed the influencers promoting this brand online as well. Notice how the picture on their website looks like vs the bag I received.

View all 17 reviews

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What is Dear Frances?

Dear Frances creates luxury footwear for women designed to slow the fast fashion cycle.