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Dear Frances

3.2 • 17 Reviews

Dear Frances creates luxury footwear for women designed to slow the fast fashion cycle.

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Dear Frances Reviews

3.2

Dear Frances earns polarized reviews: enthusiasts praise the brand’s elegant craftsmanship, durable leather shoes and bags, and standout comfort—best loafers, long‑wearing Park boots, and a versatile Sacchetto bag—while detractors report inconsistent quality, uncomfortable designs (rain sandals’ sharp corners, cutting leather piping), and products that don’t match photos. Reviews also flag fit variability between styles and negative experiences when issues arise, making the brand a considered choice for those prioritizing refined design and potential longevity, but risky for buyers sensitive to comfort quirks and quality variance.

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Reviews and Posts

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  • 15d ago

    Extremely poor quality. After just two wears, the elastic completely stretched out and lost its shape. Now, the shoes flop around and slip off my heels with every step, making them completely unwearable. The company is unethical and bullies their customers. I reviewed this on another site, they attempted to remove my review 3 times. They privately messaged me to ask where I purchased the item, and I confirmed they were from Farfetch. They were brand new. Instead of addressing the quality issue, they used their public response to shift the blame away from themselves and said the pair was counterfeit. It is highly unethical to try and deflect responsibility.

  • 1mo ago

    Fabulous products and incredible people to deal with. Reliable, flexible, and extremely professional. Always ready to help out. I order Dear Frances from Australia - orders arrive promptly. Thank you.

  • 2mo ago

    Excellent customer service! I had to return for a different size and they were so helpful! The exchanged “new” pair arrived today and are beautiful! Thank you for the commitment to customer care!

  • 2mo ago

    These shoes are not well made and highly uncomfortable. I am a solid 38. The leather piping cuts into the ankle and the seam at the toe hits directly on the nail > skin line making it awkward and uncomfortable to even take a step. They left significant marks on my foot after less than 5min. of wearing in my home. I tried to exchange / return them and I got pushback because I threw away the box. For almost $500, these are a waste and I will never purchase from Dear Frances again. This is fake luxury footwear.

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What is Dear Frances?

Dear Frances creates luxury footwear for women designed to slow the fast fashion cycle.