Curex offers personalized allergy tests, online doctor consultations, and treatment services through their innovative telehealth platform.

At-home allergy care. Overcome your allergy, asthma and eczema.

Curex

Health & Wellness

Supplements

I wish I had knows that they accept FSA. I would have taken this into account. I feel like they could do a better job of informing customers of their options when it comes to this.

From what I understand, this service basically allows you to  micro dose your allergies until you’re completely desensitized. It takes about two years to achieve this, so you’re playing the long game instead of achieving instant relief. In the beginning, you’ll likely still need to use regular allergy medicine to cope in the short-term. The entire process was so easy, everything was delivered to my home, and I received my treatments in a reasonable amount of time. You do have to take these every day, so I make them part of my morning routine. They weren’t very hard to integrate. Customer service is reachable by text, which is super convenient. They don’t take insurance, though.

Maybe a good idea but the customer service is lacking for such a high end product. The pricing of this brand is poorly done - they changed their entire pricing structure after signup but the treatment is supposedly not effective if done for less than 3 years. The pricing should be more consistent with what’s advertised at signup. Additionally there’s no guidance on checking efficacy other than waiting for another season of allergies and seeing how things go. That would work great were it not for their confusing pricing increases and lack of clarity from their customer service folks. 

Customer service, communication with community partners, a functioning requisition... any actual aspect of what Curex is supposed to handle on their side of the bargain was ineffectively managed.

The first thing that gets processed is your allergy test fee. Once you've submitted payment, customer service ceases to exist. I needed to follow up because the requisition for my allergy test was non-functional at their recommended testing lab. The lab was even willing to take my word for it that I had prepaid, but the medical codes Curex used were unrecognized within the system... the system Curex referred me to. It was a huge waste of time and money to attend a medical appointment and have no service rendered. When you follow up with Curex, there is no response at all.

They have a fake phone number that doesn't ring and goes straight to voicemail at all hours of every day, and voice messages appear unmonitored and not responded to. They have a fake text support line that produces no responses. They do respond, eventually, by email, with minimal assistance, but there is a 0% chance of ever speaking directly with an employee. The responses provided by email refuse to acknowledge any company responsibility in the disorganization, and provide no path forward to resolving the issue.

Sublingual immunotherapy seems like a brilliant product that could make an incredible difference. This company has the power to bring that to people, but is cutting all possible corners with customer service and personalization, outsourcing all of the actual work to community partners who they don't even communicate with, and adds nothing of value to the process. They are a middle man that doesn't even employ people to do the "middle man" part of the job. They automate a non-functioning system, setting you up to navigate the whole thing independently with faulty paperwork. I would recommend pursuing a different sublingual immunotherapy company (Wyndly, Quantum, going through your doctor).