Comfrt reviews and discussion

These sets are absolutely HORRIBLE suppose to have weight and help with mental health these are a joke highly recommend you NOT buy these!!!!!!!

I love the products from Comfrt and the fit and quality is exactly what they promote. I order my sweatsuits in medium I am 5’2 and 180lbs I wanted a slightly cozy but not too oversized.

I emailed, texted and dmed seconds after I ACCIDENTALLY placed an order to cancel it immediately. I received no response from my emails of dm and the message operator refused to give me any assistance. The package arrived and I immediately initiated a return, to find out they are only offering my refund on a gift card. This is the worst customer service I have ever dealt with. Everybody I speak to is a useless as the last person. They have terrible communication and don’t care about their customers.

I kept seeing them online and I just had to get one once I got one I completely fell in love. It's so soft and so warm I could wear it all day everyday. So I bought two more sets and one for my son! I’m even about to buy one for my mom! LOVE LOVE LOVE

I ordered and paid on October 27th,today is December 24th...not one word , update, or refund. Beware

Horrible experience. Customer service is terrible. The shipping company Vehu is terrible. They never communicate. I have spent $80 on a sweater as a gift that I never received. Comfrt says to contact the shipping company I used. I was like I didn’t pick them you did. They lost my packages and admitted it. Comfort refuses a refund. 12 emails later. Numerous chats with vehu. I ended up contacting my credit card company and telling them the issues and they are dealing with it. The aggregation over this $80 is not worth it. I never write reviews but I will never buy from any thing I see on IG any more. Waste of time and money. Also the shipping company is worse than the vendor. All this over an over priced hoody.

I sent them an unused, tags intact, pair of pants that didn’t fit. They refused to refund my money and would only exchange. The return policy is very poor, actually it doesn’t exist at all. if you realize you really dislike the product you are not entitled to your money back. After realizing the extreme poor quality of the material and that it stains at the slightest brush of anything, I decided that $120 for a sweat suit is not worth it. However I was still not allowed to return any item for money . Customer service was very poor as well.

Absolutely the most comfortable hoodie I’ve ever encountered! I’m living in the north, it gets so cold at night and this not only keeps me warm, but also makes me feel comforted, like a big hug!

I purchased a Comfrt set on Oct 25 with a ship date of Nov 8. Nothing. No help. No decent contact. I've been gaslit over and over. Then they tell me it will ship Jan 8. Then Jan 22. I've tried to contact them via their email and Instagram. Nope. I got 1 message on IG and then nothing else. Horrible experience. Absolutely horrible.

I have ordered from this company 3 different times. Customer service and delivery has been absolutely horrible each time. I have numerous emails back and forth with conflicting information. The customer is not the primary concern, not in my case. My last order was delayed by MONTHS. No follow up,no contact nothing. I had to follow up MULTIPLE times to even get a response and once I did I was told my order would be shipped and it STILL wasn't. I had to reach out AGAIN. And once I did I finally received the product I paid for. As much as I love the product I absolutely hate the extreme lack of customer service and when someone asks me where I got my outfit from, I can't in good conscious refer you. And a 15% discount does not make up for my repeated experience. Absolutely not a fan at all.

I never received my hoodie after I ordered it and received the confirmation. It’s been at least a month.

Horrible experience. I have placed my order back in October 2024 and received a status that my oder was delivered. It was not delivered as the status states. I contacted customer service and they informed me that my order was lost via carrier.. They tried to make it right with me and put in a new order to be shipped. Guess what, same exact thing happened and its now almost Christmas. I still have not gotten anything that i have ordered. It says on their website that items are shipped within 48 hours, when it does not. Beware! Save yourself the trouble!

DO NOT BUY. This is a very overpriced product. You can buy the same thing at Costco for 1/3 the price. My daughter got tricked by the website into buying 2 hoodies and can't get a refund. Once we got the actual product, we were very disappointed in the quality. Nowhere near as good as they advertise. The customer service is non-existent. This company will be gone within the year.

Customer service is the worst and their return policy is the worst around. I did a pre-order and I waited nearly 2 months and it still didn’t ship on the expected date and then when I did receive the item,( it was a camel hoodie and sweatpants set) The hoodie was nice and ran generously the pants run funny! I got my daughter an extra small and they were very tight at the waist very wide at the leg yet very tightly gathered at the ankle. She did not like to fit of them! I wanted to exchange for a larger size! All they would let me do was return. The item didn’t want to give me an exchange. Agyer waiting two months and even longer than expected, you think that the company would be courteous and do an even exchange ,! no they’re trying to give me a gift card after I return the item and they’re giving me less than what I paid for it. I don’t know if they’re taking shipping off of it and then I’m gonna have to re-buy it and pay some more shipping. It’s a bad company bad customer service bad return policy. The sweatshirt was nice and cozy. I will give them that but horrible if you wanna do a return or if something doesn’t fit and you just want an even exchange! I would caution people from purchasing this brand. Also I was told by a friend that purchased this brand that it shrinks a lot on the pants so I won’t even keep the extra small cause it’ll get even smaller so not a good company. They better rethink their exchange policy or they’re going to go out of business.

Never received my pre-order. Company said they sent it but I never got it. Company never helped me. Never got my item or money back. Still fighting it. DO NOT ORDER FROM THIS COMPANY

My sister had mentioned wanting the Signature Hoodie for Christmas, and I will admit I was skeptical from the beginning but I ordered it anyway. I was surprised at how quickly it arrived, but unfortunately not surprised with the poor quality. Although the hoodie is advertised to be “weighted”, it is about as thick as any other generic off-brand sweatshirt. For the price, the hoodie is incredibly lightweight, and not as soft as one might expect for a $75 (originally $120$ hoodie. I had planned on returning the item, however returns are only eligible for a store credit - and honestly, I don’t expect any other Comfrt product to meet the expectations their marketing has curated. I understand that in todays market, $75 for a hoodie is not uncommon, especially for one of high quality. I myself have several sweatshirts from Abercrombie that are priced similarly, but surpass Comfrt’s quality by a landslide. As have many other brands, Comfrt has especially capitalized off of young people who are so heavily persuaded by influencers and social media at large. Take this as you will, but if I were you, I’d think twice about falling for their scheme and find another brand that is worth the price.

Incredible quality at incredible prices. I couldn’t be more happy. I was really wondering what the hype was about and 10/10 recommend. You can also use my link if you want 15% off https://www.comfrt.com/STEPHANIE18977

I bought a couple hoodies about a month ago still haven’t received them. The tracking number they gave me didn’t work. Trying to get my money back we’ll see.

Actual customer vs the fake ads, fake discounts, and fake reviews! 0/10 customer service - you’re stuck w their product

I ordered a sweatshirt and sweatpants, and I never received them. I ordered them almost a month ago and I have contacted their “ comfort support” twice already to figure out where the package went and they have not gotten back to me so it’s very irritating. I just wasted almost $100 on an item that everybody was promoting that was so great which it maybe great but when I get my refund, because I will get my refund because if I don’t, then they would be stealing my money and we know where that’s gonna go I will not be buying from them because who wants to buy from a company who don’t take care of their customers needs.