Comfrt reviews and discussion

I’m officially obsessed with my C-O-M-F-R-T sweatsuits—I have about 10 sets, and I basically live in them! They’re perfectly oversized, unisex, and seriously the most comfortable thing I own. Whether I’m working, running errands, or just lounging, these sweats make me feel put together while still feeling like I’m wrapped in a cozy blanket. And the best part? They support mental health, which makes wearing them even more meaningful. Comfort, style, and a great cause—what more could you ask for?

I am absolutely obsessed with my order and I am about to place two more orders!! Sooo buttery soft. By far my favorite sweatpants.

I ordered first 12/26 2 sets, been over month.. tracking shows delivered Neve received it..their customer service is awful.wont refund it..only credit or gift card..the. Had another pre order for Feb..tried to cancel..said pass 7 days ..also a gift card or credit .. WTH??! Wouldn't know.. still haven't received it .said replace it 7-15 days..see if u actually get my sweats!!!?!

Would choose no stars if available. The worst customer service I have ever experienced. I made a purchase and contacted within 5 minutes of ordering to change the shipping address. I was told the address change was completed but my item was still sent to the wrong address. Customer service said that there was nothing they could do for me. So a company that sells based on the idea to reduce stress/anxiety has caused ample of both by refusing to assist in any way. I would have canceled the order if I was not guaranteed within 30 minutes of ordering that the address would be fixed.

They have the WORST customer service I've ever experienced in my life. They lost my order not once, but twice. My card was hacked and I told them they would not be able to refund the original payment. So they can't figure out how to refund me. This has been going on since October.

I am 5’0” 100 lb. The hoodie I purchased was a size Small, but I think an XS would have fit me better. The color I purchased was out of stock in XS. The quality of the hoodie is AMAZING! So soft, thick and warm! I bought one for my dog and he has been SO cozy and warm during these bitter cold days. Looking forward to my next purchase! I LOVE the pastel colors! By the way — shipping was incredibly fast! I ordered my hoodies and they arrived on my doorstep the following day!

The quality of material is unmatched. The sweatshirt i got was the zip up, and it was large but I dont mind being XS in clothing! Can't wait to get more!! Also your shipping is amazing and I do not know how you do it.

I placed a pre order in August for two travel Essential hoodies. Which were supposed to be gifts for November. I received one hoodie before Christmas- I have NOT received my second hoodie. I have sent numerous emails inquiring about the status of order placed in AUGUST. Same response each time "We have reviewed your order, and we apologize for the delay as our team is currently working with a high volume of requests. Once your request is processed, the price difference (if applicable) will be sent to your email for approval" My LATEST EMAIL requested another color but the same hoodie and they said I would have to pay a price difference. Worst customer service ever

I ordered a hoodie for my dog and ordered a matching set for a gift. I didn’t realize that the set was on “pre order” and it would come until April, I ordered this in December. I tried cancelling my order but they will only give me “store credit”. It’s MONTHS in preorder and they don’t give your money back! Horrible customer service!!

I bought a sweatshirt and sweatpants for $65 dollars. It’s came in the mail, I kept the sweatshirt but the sweatpants were huge. I sent them in for a return. I only received store credit of 28 dollars not money back on my card. I went on the website to order the sweatpants in a smaller size and the price is now $50!! I am very dissatisfied and upset that i am not able to get what i previously paid for or my money back. There was not a option to do an even exchange

I ordered these sweats due to the hype. Although they are soft and comfy, they are not worth the luxury price tag. I opted to return, and emailed customer service as there is no phone number; this company gives only store credit, no refunds to original payment method--for sweats? Disappointed to say the least.

Overall my experience with Comfrt has been amazing! The quality of the clothes phenomenal. Not only is is buttery soft, the light weight to it makes it extremely comfortable and cozy. I love the pastel line, every color is gorgeous!! I highly recommend to everyone that asks when seeing me wear it.

It's been 2 months for my order and I never received it. I received a ring instead. Said its at my mailbox it's not

My mother bought me a sweatshirt and sweatpants from Comfrt for Christmas. These clothes are a complete disaster. The sweatpants are ridiculously tight and way too long, while the sweatshirt is absurdly tight in the chest and awkwardly long in the body. For reference, I'm 5'10", 180 lbs, and ordered a Medium. The fit is so bad that sizing up or down isn’t even an option because the Medium is a total fail. I even took a picture of how their product fit when I initially emailed Comfrt which fell on deaf ears. Here’s the kicker—my 70-year-old mother had no idea about their "return" policy, which only offers store credit. So now I’m stuck with clothes that don’t fit and nothing else worth buying. Their customer service was just as bad, offering me store credit for a $200 blanket. Seriously? Who would ever pay that much for a blanket, let alone from a company like this? Bottom line: Comfrt’s products are cheaply made, ill-fitting, and their no-refund policy is a total scam. If you’re thinking about buying from them, do yourself a favor—read the reviews and stay far, far away. This is the worst DTC brand experience I’ve ever had as I've NEVER run across a DTC brand that doesn't offer returns given there's no where for customers to try on their products.

THEY USE A SCAM DELIVERY SERVICE WHO MARKS YOUR ITEMS AS DELIVERED WITHOUT EVER ACTUALLY DELIVERING YOUR ITEMS. THEY PROVIDE NO PICTURES. THEY HAVE THE WORST REVIEWS ONLINE, WISH I KNEW BEFORE I ORDERED AND NEVER RECEIVED THE ITEMS I PAID FOR. COMFRT HAS PROVIDED NO HELP, EVEN THO THEY HIRED THE COMPANY.

I loved my hoodie and sweatpants I ordered from comfrt. They have the most comfiest material and softest for sure!! I loved the way I felt like I was at home sitting on the couch comfy with my blanket but instead out in public with just a set ( hoodie and sweatpants).

I wish I could tell you about the product but so far I am not able to as I have two orders I am awaiting arrival for and both of them have been setting for days tracking saying shipper requested return to shipper. No ideal why because the only way you can make contact with this company at all is through their customer service email. That email is clearly an obviously ran by port ai as no matter what you say or ask it generates the same blanket response worded just slightly different. I hate to write a bad review before I ever receive a product and I hope I can come back and change this review later but at the moment it seems that it may be the only hope I have of actually talking to a human and figuring out what is going on.

I ordered a bundle for my daughter for Christmas. They were delivered on 11/23 but were given to my daughter on Christmas. I sent a request on 12/27 to return or exchange and was denied since it was past the 30 day window. 4 days past! This is awful customer service. There should be an exception on their return policy when giving as a gift. Neeess to say I won’t be ordering from them again.

The comfort and color is amazing. The size I ordered was medium but I feel they are oversized and I know they are unisex, but not this big on me. Waited over 3 months, o well I guess.

SCAM!!!!!! I ordered this product over 2 months ago, I was told it was shipped which took forever, never got the shipment, was told a second one was on the way and never got that either. I asked for a refund as I needed them for Christmas and we a past that point now, they offered me a 70% refund! Excuse me so I would like ALL of my money back. I was told it would take 10-15 days but they are refusing to provide a copy of the original order with the amount I paid which just so happens to me “missing” from my order history. I have sent 6 emails asking for the same information and keep getting the same robotic reply. This is a scam company that just wants to take your money.