Comfrt reviews and discussion

I received a Comfrt set for my birthday last week! The quality is amazing!! This clothing line is literally the most comfortable outfit I own. My husband wanted me to try it on before work and I didn't even want to take it off to leave the house. I already can’t wait to purchase more!!!

Our dog Gizmo loves his hoodie. He fights us whenever we try to take it off. Thank you Comfrt!

I’ve tried some pretty expensive sweat sets and nothing compares to Comfrt. It’s AMAZING quality (which is hard to come by) and fits amazing

You won't get your merchandise, and you won't get your money back. This company cheated me out of my money and did not refund me. I have been waiting 3 months and haven't gotten the clothes or the money back. I made a purchase but never received my order. I ordered a hoodie, matching sweatpants, and a candle. I submitted a request, and they said they'd resend it. I got the tracking information on December 16th, and when it was supposed to have been received, I still did not get anything. My apartment complex has a secure package facility, so there is no way it could have been stolen. I requested a refund on December 31st. They said they could give me a 70% refund, but I said no. I want a 100% refund, especially since they couldn't even name the courier so I could try to track down the package myself. They said they'd give me a 100% refund, but it would take 15 to 25 days; 22 days later, I emailed saying I never received my refund. They said they reapplied for it. I finally just asked, on February 4th, "Am I going to get a refund?" they said I would in 15 to 25 business days. On February 26th, I told them I would write a review, seeing how I would not get a refund. They replied, saying I would as my refund was approved. It's been 77 days, and I have not received the clothing, candle, or refund.

I absolutely love my Comfrt Bubblegum hoodie set! It’s the best set I’ve ever purchased. The material is thick, warm, and incredibly cozy—perfect for lounging or stepping out in style. The softness is next-level, and it feels amazing on my skin. Not only is it comfortable, but the quality is also outstanding. I’ll definitely be adding more Comfrt sets to my collection! Highly recommend!

Received this set as a gift and absolutely love it!! Have gotten so many compliments on it!

I ordered the hoodie and sweatpants. They were WAY too big and the material way too thick. The pants looked like clown pants. Just be aware that they will not refund your money if you return them. They want to give you a gift card. If I would have known that, I wouldn't have ordered them. I now opened a claim with PayPal to try to get my money back. It’s ridiculous they won’t give a refund. Buyer beware.

I love how thick and soft and comfy these sweats are. They feel so good on my skin. I want never take them off. It's like wearing heaven in the clouds. Can I just live in them. Everyday. Please.

Buyer beware you will not get a full refund! Only store credit! Very very heavy fabric! So disappointed I bought multiple sizes to try first. My kids won’t wear.

The most comfortable, high quality set of sweats I’ve ever owned. I now have about 4 sets and am always buying more. They’re slightly weighted and I definitely over wear them💕

I thought I had found a really good sale on what seemed to be a really comfy product. I love anything soft I can curl into and read or watch TV. I placed my order on 1/31 and told it was going to be $7.99 for 3-4 shipping. When 7 days came a went I checked delivery status and it said order pending but everything had been deducted from my bank and I just figured it was running behind. By Day 14 I was a little less understanding and contacted Comfrt. First the customer service agent said they couldn’t find my order am I sure I finished to payment. I said yes and noted the money had been removed from my bank and I gave the date. She clicked some things and then told me my order had been “misplaced” in the wrong section and she will move it to shipping. By 2/20 my comfrt said shipped and arrived. I contacted customer service again to try and find middle ground because I paid for shipping that ended up not being what I was given and I was told they can’t handle anything once it has been shipped and they “certainly can’t’ Give any type of refund for late shipping because shipping was the reason it was late. I calmly repeated in was lost in processing, it never made it to shipping. They then just gave excuses and offered me a 20% discount. Haven’t heard from them since. I highly recommend you find a different company. Their outfits are amazing but their customer service and delivery is terrible. I’ve heard this issue happens to a lot people-there is a whole thread on Reddit.

Dealing with this company for the first time, I have not had the best experience. The mistake I made in this, was not double checking my shipping address. As there is auto correct on our phones, the shipping address auto corrected to my old address instead of keeping the new address I had placed in there. This was not discovered until the order processed. Immediately I was trying to find a way to reach out to the company to have the address corrected before it shipped and upon doing this I discovered: "THE CUSTOMER SERVICE" IS EMAIL ONLY! THEY DO NOT HAVE A NUMBER TO CONTACT THE COMPANY. I went ahead and sent the email explaining what happened and wanting to see if the issue could be resolved. This is what they responded back with: "We apologize for the inconvenience, but we can not accept any address changes after your order has been processed. We pride ourselves on speedy delivery ( obviously don't pride themselves on anything else) and prepare your order for shipment the moment it is placed. While we can not be responsible for incorrect address input at checkout, we do have options to make this right. 1. We are not able to contact the carrier (Which makes no sense) but in some cases they will help forward your packages if you reach out to them. 2. IF the package is returned to sender, we can reship the package to the corrected address. 3. If you purchased "Route" ( Another fee they add on) and the package is delivered to the incorrect address, you can file a claim with THEM (IF YOU PURCHASE THIS AT CHECKOUT) THEIR team will assist with a replacement or refund, IF approved. Claims are reviewed on a case-by-case basis. Then they continue to state: As our warehouse begins processing orders immediately after placement, your order CANNOT BE CANCELED OR MODIFIED PER OUR POLICY. Once received, you can proceed with an exchange within 30 days of delivery and we will be happy to assist with that. WHAT THEY DID NOT SAY UPON MY RESEARCH IS THAT: you will NOT get a refund back to your original source of payment, it will only be STORE CREDIT. THEN THEY SAID: As a thank you for understanding, we invite you to use code CLOVER15 for a 15% savings off any future purchases to show our appreciation to for you. GRANTED I JUST PAID THESE PEOPLE $103 FOR A HOODIE AND SWEAT PANTS. Since they were no help, I went to the carrier they use "ONTRAC" and explained the situation. They stated that: this seller requires approval for the address changes. They said they would ask for the package to be held pending their permission (comfrt permission) and they will do their best to accommodate this request. Please contact the seller for assistance with correcting the address, and ask them to contact us directly to have the change approved. I let them know that I had already contacted the seller and they told me to contact the carrier. They proceed to say that they cannot update this address, because all address changes require approval from the seller ( even though they stated that there is nothing they can do about it) since the package is out for delivery, we will forward the information to the driver to STOP delivery and return the package to the warehouse. please contact your seller for assistance with correcting the address. I then reached back out to COMFRT (by email) and stated that I had attached the conversation from THEIR delivery carrier, that they said I needed to reach out to them, they were suppose to stop the delivery, and how then can I get the address updated.... guess what: THEY DELIVERED THE PACKAGE ANYWAYS AND PUT IT IN A HUB BOX I NO LONGER HAVE ACCESS TO AT THAT APARTMENT COMPLEX. I then go to the apartment complex explaining the situation. They are not able to open up the Hub box. I then reach back out to ONTRAC and they basically stated that the package was no longer in their possession and there was nothing they could do, reach out to the seller. I CALLED AMAZON HUB SINCE THEY ARE RESPONSIBLE FOR THE HUB BOXES: In less than 5 minutes, I explained the situation I was able to verify all of the information and they gave me the code to get my package. Even though I did not see that my address auto corrected to my old address, the fact that this company was not able to help with NOTHING is absolutely ridiculous!!! COMFRT and ONTRAC where not even on the same page when it came to the rules for each other. I will NEVER order from this company again and its sad because I was so excited for this order. I don't even want to open the stupid package but cant return it because I wont get my money back. Please, please, please learn from my mistake and check EVERYTHING before you check out. Also don't buy from companies that don't have customer service and are not willing to help in any way. Once they have your money that's it and that's all they care about.

It’s so comfy, and so cute! My kids (and myself) love to wear these sets! We will be getting one in every color! And the variety of colors is so good!! LOVE LOVE LOVE!!

Worst customer service. I didn't read the return policy before ordering. They do not offer orignal payment refunds. They only offer gift cards as credit. They refused to refund my order and only offered a gift card credit. I ordered another sweatshirt in a different size and they refused to use the credit towards it. Do not trust Comfrt company.

Awful company….. ordered something for 2 day shipping, got half my order and I’m still sitting here a month later waiting. No questions have been answered for me at all. The single item I’ve gotten has been a let down and I won’t ever be purchasing from this site again. Save yourself the time and money waiting for overhyped apparel.

WORST WORST Costumer service EVER!! My wife's sweatshirt arrived with what seems to be a small blood stain on it. The first representative said don't worry after we sent a picture, and they will send a new one, but then nothing happened. The next costumer service representative, Janice, told me to try washing it out. When I told her no thank you, she responded a week later that it showed I returned the sweatshirt, but I hadn't. Now it's been almost two months, and they still haven't sent a return label so my wife is expected to just wear a stained sweatshirt or pay to have it sent back?? Comfrt should have rectified the situation immediately. It's one thing to get the wrong size, but it's another to think your sweatshirt has someone else's blood on it, or that someone else possibly wore it first. Gross. As a company trying to lower anxiety, could you imagine how someone with contamination OCD would have felt opening the package? Luckily, my wife is a mental health therapist so it's just been a frustration instead of a cool gift.

HORRIBLE customer service. I read their return policy and they said I could get a refund to my original payment method if I cancelled my order within 7 days. I cancelled my order within 1 hour because I accidentally ordered an extra hoodie. They kept assuring me that I will get a refund through my original payment method but they sent me an online gift card instead. They are SCAMMERS.

ABSOLUTELY AWFUL. I ordered my hoodies two months ago. When they don't come I contacted customer service..I still don't have my items and or a refund. It's been cat and mouse with their customer service. DO NOT purchase from this company.

I wanted to like this company so much because who doesn't love comfy sweats. Unfortunately, it has been one dissapointment after another. The clothes are way to oversized, the shipping is a nightmare and customer service is a joke. After all I have spent, I have nothing and the company is fine with that. Overpriced and way overhyped. Thumbs down for me...

I would NEVER order from this company again. I ordered adult socks and they only fit my 12 year old niece. I did a pre-order December 12th and was supposed to get the beginning of February. I still haven't received. I finally got an email back from them and now they are saying March 25th at least till they'll mail out. WTH. They will NOT refund since I didn't ask for a refund within 7 days of ordering. But 7 days after ordering i though I'd be getting my order the beginning of February for my daughters bday. The said they can only do ecredit which is in store credit. Why would I want anything else from this company when all it's given me was the run around. Save your money and buy from a company that actually cares about their customers.