Comfrt reviews and discussion

Bought top and bottom and needed to return for different colors.. Followed the returned Policy, only received half of the money. (the items were in the original packaging and had never been worn) I tried literally 10-15 times to get customer service to get back to me, but it is just an AI bot. You cannot talk to a person. This problem could have been solved in literally less than a minute if you could talk to a person or even chat with a person online. So many other products out there that are similar. I’d rather work with a reputable company where you can actually talk to a people. So disappointing for the price. Customer service is a must when charging so much for a product you can get somewhere else.

It is true to size and I love how its slightly weighted.

I can’t tell you whether or not the clothes are nice or not but their customer service and shipping is horrible. Ordered a pink waffle lounge pants and top set for my wife at Christmas and it came in 2 shipments that took a month. They said it was delivered when only the top was and the pants hadn’t been shipped at all. Sadly it was too big and I returned it for an exchange of a smaller size. It was sent out on December 26th and we are still waiting. Customer service has been contacted several times and they say they have received the return and will be sending the replacement but it can take 5 days. 10 days later I contact them again and they say the same thing. If you say you just want your money back they say they don’t do that. They either exchange or give a store credit to rebuy something. As if you want to start that whole situation again. I’ll try again in a week and if I ever get my order will update my review. As of now I have to say you would be far better off buying clothes from anywhere else. They may not be as nice , who can say , but at least you will get the clothes that you paid for 2 months ago.

Poor customer service and a failing exchange system. I’ve spent 30 days trying to resolve a sizing issue with no human contact available—only automated emails. Despite their claims, my order remains "missing" in their portal. I’ve initiated a credit card chargeback as they refuse to provide a simple return.

I purchased some items from Comfrt for my son when I realized I had purchased the waffle sets instead of the original Comfrt sweats I started my return. My items was sent back December 27 and as of today, January 22 I have yet to receive a gift card or a refund. I have reached out multiple times to their emails. There is no phone number for them. The total of my refund is $170 if someone could please help that would be great. I really don’t want a gift card but per the email they said that’s the only way they do refunds. I will never be shopping here again so I really would just like the money back that I spent. awesome just in case if people is wondering, this was my 4th time purchase of items from them. I never thought I would have an issue if I ever needed to return anything.

This company is a SCAM. While your checking out they have these "Pop Up" upsell items and when you think your proceeding, you actually buying something else. THEN, there is no way to cancel. None! All they let you do is modify an item but you cannot cancel a trick upsell. It's a complete joke. DO NOT DO BUSINESS with a company like that.

Comfrt gets a star because I do love my leopard print sweatpants, however the airplane hoodie was seriously underwhelming and when I tried to cancel my preorder under their policy of offering a refund for pre-orders not shipped by 14 days post estimated ship date, they gave me the runaround, even though the policy is clearly stated on their website.

The quality is nice but still WELL overpriced. My main issue is customer service. First time customer- I was hesitant to buy seeing their clothes are so costly but I contacted Comfrt about their return policy and I was told returns had free shipping within 30 day window so I thought it was ok to buy. I placed several separate orders before Christmas. One order was a pre-order placed on 12/23 and I changed my mind so I emailed on 12/30 to stop the order (within the 7 day window) for a full refund. Comfort responded on 12/30 that I could if I provided more info (which I did reply back with on 12/30) and I haven’t heard confirmation back-it’s been since 12/30 and today is 1/11. I’ve emailed basically EVERY DAY since with no response. I also felt misguided that returns (within the 30 day window) are just for STORE CREDIT rather than REFUND. When I originally reached out regarding their return policy before purchasing-they should have mentioned that. RIDICULOUS. I feel like this is a scam

The products are beautiful and look very cozy and comfy.I would never be able to afford anything off the website.Even though I wish I could.

I am extremely disappointed with Comfrt Clothing. I never received my order due to issues with their deliver company, but what made this experience even worse was Comfrt's complete lack of communication and accountability. Emails were answered with generic responses, there were no meaningful updates, and I was left to figure out the situation on my own. Customer service is a direct reflection of the company, and in this case it is terrible. When you take customers money, basic communication and support are bare minimum. Comfrt failed on both. I will never recommend this company. BTW it has been well over a month and I still never received my order!

I am extremely disappointed with this company. I have been a loyal customer for a couple of years and have always loved their outfits—until now. For Christmas, my significant other purchased me an outfit, not realizing I had already bought the same one previously and wasn’t fond of the color. He also purchased an outfit for his daughter but accidentally ordered the wrong size. We followed the return process on the website, and during that process it clearly gave the option for a refund to the original payment method. We selected that option and have emails and proof showing this. Despite that, we were later told that the company will only issue store credit. If refunds to the original payment method are not an option, why is it even presented during the return process? That is extremely misleading. To make matters worse, the returned items were never even opened or reviewed before this decision was made. This entire experience has been frustrating and disappointing, especially from a company we have supported for years. Unfortunately, this has been a terrible customer service experience and has seriously impacted my trust in the company.

Do not buy from this company!! Their customer service is terrible! They do not respond back only an auto response! My husband ordered a set for a gift! Well when I opened it found it too big and it was past the 30 days so i could not exchange it! The set was also pricey! Beware of this company!!!

Terrible customer service and privacy policies negate the high-quality merchandise provided by this company. Their return policy is the worst I’ve experienced in a long long time. It’s surprising because the quality of their merchandise is actually quite high. They obviously don’t have confidence in their product or they would permit individuals to return their goods and get a refund. One may exchange or return for store credit. But one may not return for a refund. What is really galling, on top of their return policy being so poor and their obvious lack of confidence in their own goods, is their privacy policy! In order to opt out of them using your personal data you have to send them an email expressly stating that you do not want them to use your personal data. Again, this shows a lack of trust of their customers and a lack of belief in their own product. Why not let someone opt out like every other retail merchant does on the face of the planet? I’m going to use up the credit that I received for the returned goods that didn’t fit properly and then I will never shop at this merchant again. I strongly recommend that you find your sweats somewhere else. There’s plenty of other places that have better customer service and a reasonable privacy policy. Check them out on the Better Business Bureau website. They completely fail their clients. So many complaints and so many unresolved complaints.

I would be very cautious of using this company. I purchased a sweatshirt, it was the incorrect size. Their website says that you can make an exchange, however when I tried to do an exchange it would only let me make a return. This made it so that I had to wait until the sweatshirt was returned to get a gift card to purchase the exact same item. Most likely so they could charge me again for the extra fee. Then I used the gift card number and I paid the extra through my credit card. The change went through on my card. Then I received a notification by email telling me that the check out wasn't complete. I went back to see if it hadn't gone through. Sure enough the gift card number was no longer active, my credit card had been charged and there was no order that went through. I tried to contact them and they haven't done a thing about it. Now I am going to have to have my bank flag this company as potential scam and contact the BBB. I would not recommend them at all. BBB Rating F Reasons for rating Failure to respond to 638 complaint(s) filed against business 719 complaint(s) filed against business

TERRIBLE customer service and never received order and they keep putting me through the wringer! I will just buy this brand off of Facebook marketplace cause comfrt does not know how to help its customers, no product to show because I NEVER RECEIVED IT!!!!!

Ordered 2 Sweatshirts on November 7th. Was confirmed by 2 separate emails my order will be shipped around December 16th. Nothing yet. Since then sweatshirts were fully stocked twice and no order yet. The sweatshirts that were in stock one was the same price and the other was $10 more. Emailed to fill my order and I would pay the $10. No response. They instead now say my order will be coming end of January beginning of February. No we’re sorry and we will rush your order, instead they tried saying it was confusion on my part. Horrible customer service. Especially when I have 2 emails from customer service stating delivery around December 16th. This has been so frustrating and bad experience. I doubt I will get my order soon. The product better be worth it cause the ordering has not. Also my daughter ordered a sweatshirt from them the Friday after Thanksgiving and received it in 2 weeks. Makes no sense. No phone number to call just email. And they don’t care to make the customer experience any better just blame them.

Order was placed on Nov 30 and has been at the shipping facility since Dec 4. I’ve tried to contact comfrt and shipping company and nothing. Guess Santa gifts will be sparse this year. Not acceptable

The best hoddie for layering in the midwest! Gym to work or vise versa! I love it and always get the most compliments 🥰💖

Zero stars. Comfort, take notes—Nordstrom nails customer service while you flop hard. Ordered pricey sweatsuits mid-October, expected early November—still no show. Eight emails sent; only two replies, no real help. Your support phone? Voicemail telling me to email—done that! Approved replacement three weeks ago? No tracking, no package. I need this by Christmas, idiots. Nordstrom picks up in seconds and fixes problems; you offer 25% off like that’s enough for your mess. You would think if you spent $500 you could get some kind of customer service!