1y ago
This is the WORST customer service (if you can call an email address without replies customer service) I have ever had in my life. Legitimately, the worst in my entire life. I placed an order for over $120.00 on June 6th. My order has still not left Boka’s facility to my house. It is sitting in pre-shipping with label and no pickup date. Today is now June 12th; an entire week just sitting and not being mailed! There is NO PHONE NUMBER to call for ANYTHING. Beware! Seriously, no contact number or email other than one single email. It is the general email “[email protected]”. That is it. No other way to contact them. I have sent four emails now daily with NO RESPONSE! Nothing! Nada! Order is STILL sitting without a care in the world. Meanwhile, Boka has my money and my products. Wow! Just, wow! My only options now are social media and reviews everywhere until I get my items, response and refund. My bank will be shortlisted here real quick to file a dispute. Also, file a claim with the attorney general. Then, file a claim with the BBB.. then… anything else I can. Boka are crooks at this point. Currently stealing from me without remorse or response. Great business model!