BaubleBar reviews and discussion

4.4

85% of reviewers would recommend to a friend

Reviews mention

  • Vibrant statement designs selection
  • On-trend collaborations portfolio
  • Customizable, personalized jewelry options
  • Responsive, empathetic customer service
  • Quickly tarnishing gold plating
  • Fragile clasps and closures
  • Loose stones on bracelets
  • Oversized, uncomfortable earrings

BaubleBar earns mixed-to-positive reviews: the brand delivers bold, on-trend statement pieces, abundant custom options, and frequent collabs (including Disney and CASETiFY), but durability falters with tarnishing, plating wear, broken clasps, and stones falling out. Reviews praise quick, empathetic customer service that replaces or refunds swiftly, while cautioning that many styles suit occasional wear rather than daily use and that some personalized items arrive oversized or with design quirks.

AI summary based on Thingtesting reviews

124 reviews and posts

  • BaubleBar is a reliable site to visit for off-the-moment, in-style jewlery that won't break the bank. Most pieces come in multiple colors, which makes them versatile and helpful for building up a flexible rotation of jewelry.

    Feedback

    The pieces tend to tarnish or degrade after a season or two of wear. I don't expect the majority of pieces to last long term.

  • For the price, I think BaubleBar has some of the best jewelry! As long as you take off when going in water, I've found my piece to last a while and still look great.

  • I received 3 different bracelets as a gift, 2 of which were birthstone bracelets and unfortunately one immediately started tarnishing within the first day I wore it. I contacted Bauble Bar and Tiffany was super friendly, helpful, and efficient with getting me a replacement free of charge, and was able to do so without sending information to the person who gifted it to me. My other bracelets have held up well!

  • A piece of my jewelry broke before I could even wear it, and Morgan at Baublebar could not have handled it better! I emailed customer service and heard back from Morgan within an hour. She immediately reordered the broken item at no cost to me, and was extremely clear, kind, and efficient. It's inevitable that things like this will happen, and Morgan at Baublebar sets the standard for how a company should respond. I could not have asked for a better outcome!

  • Jamie in BaubleBar Customer Service was extremely helpful when my daughter's bracelet broke the first day she wore it. She emailed back so quickly, it felt like I live chat. She understood that I didn't know if my young daughter was careless or if it was the product and I was able to get a replacement bracelet. Thank you Jamie and BaubleBar!

  • I placed a large order and then realized I forgot (1) item. Kara, BaubleBar Customer Care Associate, told me what to do so I could order the item and avoid a shipping fee. Kara was quick to respond!

  • Chani was an exceptional customer service associate during my experience with Baublebar. She was incredibly responsive, patient, and genuinely helpful throughout the entire process. Her professionalism and warm demeanor made the interaction enjoyable. I can only imagine that it’s dedicated and customer-focused team members like Chani who help build brand loyalty and continue to draw customers back to Baublebar time and time again.

  • The necklace I ordered was unfortunately lost by USPS, and I wasn’t sure what steps I needed to take to resolve the issue. After a few days of trying to sort it out, I reached out to Baublebar for help. They responded within minutes and immediately took action to make things right. A replacement necklace is now being made, and I should receive it in about two weeks. Thank you so much!

  • Devin in customer service was amazing. Unlike most places they respond really quickly and help resolve any order issues (I had made a mistake placing my order) and they still were willing to help me out!!

  • Love this brand, quality is great and so is their customer service!

  • I always have the best experience with baublebar. I had ordered a few personalized items, and Kara from the team was able to help me immediately. Great gifts and great quality! You’ll find something for all ages

  • The customer service I received was great! Clara was very helpful. The customization process takes about 2 weeks, but it is worth it for a quality product! I would highly recommend this company overall!

  • I simply love Baublebar! Their jewelry is beautiful and at a price point that makes it fun to purchase all the pieces you like. They also have an excellent customer service team, especially Jamie who is quick to respond and empowered to assist. Shop here and you will be happy you did!!

  • A gave a friend a bracelet that broke, Chani, at customer service was able to replace it for me! Great customer service.

  • Baublebar not only stands by their product but has amazing customer service. They are always quick to respond and actually care! Devin was absolutely wonderful and very helpful. She solved my issue right away!

  • Chani was a great help! I love everything about Baublebar and all of my jewelry pieces from them!

  • Baublebar has great products and amazingly quick customer service!

  • Customer Care Associate Chani was the absolute best. Very efficient as well as quick to respond. She definitely deserves a praise for going above and beyond. It gives me confidence to continue to shop at BaubleBar knowing they have lovely people happy to help.

  • Thank you for making your customer service support so easy to deal with. You have a beautiful product and I will be a regular customer. I want to shout out Jaime, Senior Associate, Customer Service, as an outstanding representative of your company. From her quick response to my outreach, to going the extra mile to ensure I was taken care of, Jamie has made me a happy customer. She is a gem within your organization. Another shout out goes to Tiffany, Senior Associate, Customer Service who provided excellent follow up and final resolution. Thank you BaubleBar! You just “get it”.

  • I had such a wonderful experience with BaubleBar’s customer service team! I reached out regarding an issue with my order, and Jamie handled everything with such kindness and professionalism. She was prompt, understanding, and went above and beyond to make things right by issuing a refund without any hassle. It’s rare to come across customer service that feels this personal and sincere. I truly appreciated the way she took care of the situation, she turned a minor issue into a reminder of why I love shopping with BaubleBar.