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Babaa

1.9 • 7 Reviews

Babaà sells quality everyday knit apparel and accessories made in Spain, prioritizing long-term wear.

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Babaa Reviews

1.9

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  • 5h ago

    Very Bad Customer Service. Like REALLY Bad. Ordered a jumper on friday. Texted them FRIDAY, that they please cancel it . No answer. Requested cancellation on Shop buy. No reaction. Tuesday Second Mail. No answer. Instead cancellation( they had ENOUGH time!) I get a shipping confirmation. SERIOUSLY ?!!!!!!!!!! If I buy Sweaters for 300€+, what tf is this Non existent Customer Service?!!!!! So rude. I realized- Right After i ordered- that it was Not the Style I wanted and so I ordered the one I wanted instead and now I have to Pay Return costs for something that would have been easily cancelled as i Requested IN TIME. Thats super rude. Even AFTER the shipping confirmation I sent another Mail, that it’s Not cool- no answer again. This is Not it and I will send back all of the 3 Jumpers I ordered now. Dont wanna Support a Brand Like this that doesnt Care about their customers at all.

  • 9mo ago

    If I could give 0 stars, I would. I purchased a sweater for over €300 and only noticed after wearing it that there was a hole at the front of the neckline large enough that the skin on my neck was clearly visible through it. This is clearly a defective product. Customer support insisted this was “normal” and refused to accept a return solely because the item had been worn, even though the defect only became apparent when worn. At the same time, a repair was offered, which raises the obvious question of why an allegedly non-defective product would need to be repaired at all. The proposed solution was to ship the sweater across Europe to Spain and then back across Europe to me. For a brand that markets itself as slow fashion, this is an absurd approach. No refund, no partial compensation, and no reasonable alternative were offered. Communicating with customer support felt like a small battle, involving a long back-and-forth. At one point, I was even told I would have to pay €15 in return shipping for a defective item. For a product at this price point, this level of quality control and customer service is unacceptable. Expecting the customer to bear the consequences of a defective product is unfair and irresponsible. Overall, it gives the impression that the customer comes last. I will not order again and cannot recommend this company to others.

  • 3y ago

    I gotta say, the quality is high, but for a brand that has a majority of it's products made from wool, they need to do a better job cleaning the wool. I literally spend every wearing picking out twigs and burrs from my cardigan. Not an exaggeration. It's an itchy mess that improves with every plucking, but seriously? I don't want to work for my clothing to be merely acceptable to wear. I also have two cotton sweaters that I think are high quality, and significantly more comfortable. They are quite bulky though, and I find myself wearing them less because bulky sweaters make sense in the winter for a couple months, but the wear time is short and doesn't extend into the spring or fall. In short, if you live in a very cold climate give them a try, but be wary of the wool which might be a preferred material in a cold climate.

  • 4y ago

    I love babaa and have two great pieces. It is so well made and HEAVY. I wear the cardigan daily and it has held up so well. A true investment and something I’ll own for years. They have two big sales a year and that’s when I buy my pieces.

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What is Babaa?

Babaà sells quality everyday knit apparel and accessories made in Spain, prioritizing long-term wear.