Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate shell construction
  • Sleek minimalist exterior design
  • Smooth-rolling 360-degree wheels
  • Thoughtful compression interior
  • Easily scuffed outer shell
  • Occasional wobbly telescoping handle
  • Heavier dent-prone aluminum shell
  • Cumbersome removable battery module

Away wins strong reviews for durable, sleek luggage that packs efficiently and rolls smoothly, with many users praising years-long performance, thoughtful compression and laundry-bag interiors, and responsive lifetime warranty support. Reviews also flag drawbacks: shells scuff and scratch easily (especially light colors), handles can wobble, wheels or zippers occasionally fail, aluminum dents and feels heavy, and the removable battery is cumbersome under airline rules.

AI summary based on Thingtesting reviews

1,378 reviews and posts

  • i love my Away carry-on bag. the product is absolutely perfect.

    Feedback

    i travel 25+ times/year and love my Away bag. it is the perfect size and the hard-shell is perfect for all conditions. only negative feedback is that you have to take the battery out when you fly.

  • I have the Carry-On and it is perfect for long weekend trips. Fits in overhead bins and the lock feature is a great touch. Also love that they pack international chargers/adapters!

    Friends with Away
  • As someone who constantly travels, my Away carry on has been my trusted travel companion. Despite being rolled around and thrown around, the quality has been consistent. I am always impressed and surprised at how many items it can fit. I recently added the away tote bag to my collection and it also has served me well.

  • Very sleek, smooth rolling, does the job for what it is. Battery pack was useless when i first got mine, not sure if the new generations ones still have this feature. Zippers are fantastic!

    Feedback

    It's just a great looking pieces of luggage. Nothing mind blowing, but how much can luggage be revolutionized? Definitely recommend if you're looking for an easy to use piece

  • great product with a great look about it. well designed, and they’ve obviously thought of everything: zips to secure the top portion of the suitcase, a built in laundry bag, a battery, etc. comes in beautiful muted colors. i bought the smaller carry on and it’s the perfect size for short domestic trips.

    Feedback

    - battery compartment opens on it on when you wheel on bumpy surfaces like sidewalks - handle feels a bit wobbly when extended, not as secure-feeling as i’d like - so ubiquitous in air travel that i worry someone will take mine by accident

  • I love how much I can pack in my suitcase and the lock on top is great for traveling. They come in fun colors and have a mesh zipper on the inside that can keep clothes folded. The handle is comfortable to hold and they have 4 wheels so walking with the luggage is really easy!

    Feedback

    Because of the material, it scuffs really easily and ended up getting damaged after being checked. Their customer service was great and they sent me a new product immediately.

  • Worth every penny. Had a dupe from Amazon and broke after 10 trips. Away makes travel less stressful and feels elevated. Love the built in laundry bag too!

    Feedback

    Sometimes get comments on the charger but love it!

  • I am a frequent traveller and was looking over a long time for the perfect luggage - its AWAY. Dont go for any Rimowa aluminium - its just too heavy for handluggage. And AWAY´s polycarbonate is the best on the market. Looks the same like some others (I had Horizn Studios before), but the quality is different. Wheels are smooth. Details well designed and of outstanding quality. When I had an issue with my suitcase (which I think is 100% due to wrong handling by the carrier) I asked AWAY customer service for a confirmation. Instead, they just offered me to choose a new suitcase and send it to me free of charge, no further questions asked - although they normally do not deliver to Europe any more. I never had such a service experience - they just did more than I asked for. For me its just the best suitcase brand that exists, and I will continue buying them as soon as they are back on the European market. Go for it, its the most beautiful, practical and reliable travel companion you will find!

    Feedback

    Nothing to improve. Please come back to the European Market!)

  • I have every bag size from them, and the quality is awful. I wish I had never bought, and with their new policy around fixing the suitcases is a joke (they literally ask you to now send it back in a box you have to find in order to exchange it for a non-broken suitcase). Use to love this business, can't say I do anymore. Worth it to pay up for good luggage that will actually last.

  • Light weight. Adorable. Compact. Fits enough.

    Feedback

    Perfect carry on when you want more than just a personal item. Love the battery. Design is sleek and cute.

  • Love the suitcase. I was able to pack for 10 days in Greece with the larger carry-on AND bring back plenty of souvenirs. Get the one with the battery pack, it has saved my phone on more than one occasion. I also bring it with me when I need a power bank.

    Feedback

    I love the suitcase and bring it with me on every trip. However, it feels like everyone at the airport has one of these bags and my bag has been picked up by others on more than one occasion. It just doesn't feel like a $400 bag, mine scuffed almost immediately and didn't come out with the magic eraser that they include in the package.

  • A friend of mine has purchased the luggage bags as she is a traveller and she didn’t know which brand to buy, but when she saw the luggage’s in this site she bought them and she can not stop talking about the huge capacity it has and looks amazing outside.And I am goin to buy one as I will be travelling soon.

    Feedback

    I am looking forward to share with friends and family about this good quality brand.

  • I used the backpack for a weekend trip where I used a budget airline. It was an incredible size. Not too small that it could not fit my weekend items - but not too big that I needed to check the bag. It fit so many more things than a regular backpack. I would say it basically functioned as a carry-on suitcase but on my back! I was so happy I could put the backpack underneath the airplane seat in front of me!

    Feedback

    Helpful info to know is that it has many smaller pockets on the interior to separate items such as toiletries.

  • Out of every suitcase I have ever used, Away has been the best by far. I have the Carry On and I absolutely adore it. There is so much space, especially for an over-packer like myself. The best part by far is definitely the quality of the suitcase. Having the product for over a year, it has been through many travels and looks brand new despite experiencing many different trips, cities, planes, and weather conditions. I will definitely be purchasing another product from Away soon.

    Feedback

    There is not much I would change! I recommend getting a fun color instead of black. Away is becoming very popular and on my most recent flight, at least three people had the same black carry on as me, and we all decided to check it. It was repetitive to check every black Away Carry On that came on the baggage claim before I finally got mine. I also recommend starting with the Carry On. I have used it for weekend trips as well as full week trips. I think the best option depends for each person depends on their needs and habits, but the Carry On is a great place to start!

  • Large and small bags holding up well after being checked multiple times. Appreciate the built in compression and laundry bag.

  • These Away suitcases are horrible quality, and this company is scamming its customers, I agree with the people that are saying that they are going broke and need to scam customers to survive. I personally was denied a return, or even an exchange when they promise they would offer 100 days for free return and lifetime warranty. The real customers reviews are all bad without exception, the ones on their website are all made up. My suitcase was extremely small and scratches very easily, and the customer service only through email and not helpful at all. I don't recommend Away!!

    Feedback

    DO NOT BUY AWAY SUITCASES!!

  • I have three of these bags -- an early non-expandable one, an expandable one, and a checked bag version. They have replaced all the luggage in our family. They are all super durable and can be stretched to the brink without the zipper breaking. I've had the earliest one for 8 years and travel regularly.

    Feedback

    I highly recommend the expandable. It doesn't always fit in the overhead when filled, but if I leave on a trip without the expansion, I can pick up some gifts and still have room in my luggage on return.

  • I love my Away suitcase but have some issues similar to others around scuffing and size. It feels like their carry-on could be more space efficient (the hard exterior is harder to fit as much stuff as a soft suitcase), but mine has held up for several years now.

    Feedback

    I get frustrated with the compartment where the battery is stored—really hard to open.

  • I have the bigger carry on, the backpack, and the duffel bag. The bigger carry on is the perfect size for a 3-4 night trip. I’ve had it for more than 2 years, I have status on two airlines (from work travel!) and it looks brand new. The backpack is so compact looking but seems to fit limitless items including a 15 in laptop, plus several books, a sweatshirt, and all the little stuff you want with you on a flight. The duffel is good quality nylon material, has a shoe compartment big enough for chucks and slides, a laptop sleeve, and plenty of room for a weekend’s worth of clothes.

    Feedback

    I seriously won’t buy another suitcase brand in this price range or the one just above it. The quality is 100% worth it.

  • Loved it from the second I bought it! Even went back to buy a mini matching toiletry bag.