Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Sleek minimalist aesthetic design
  • Lightweight hard-shell construction
  • Smooth-rolling 360° wheels
  • Thoughtful interior compression system
  • Easily scuffed exterior surfaces
  • Occasional wobbly telescoping handle
  • Inconsistent zipper or mesh durability
  • Heavier, dent-prone aluminum shell

Away earns strong reviews for durable, lightweight polycarbonate and aluminum luggage that glides smoothly, packs efficiently with compression panels and a laundry bag, and is backed by responsive, often generous warranty service; however, reviews also flag easy exterior scuffing/dents, occasional zipper/handle/wheel issues, divisive or cumbersome battery compartments, and ubiquity that causes bag mix-ups. Overall, Away is good and works well for frequent travel, but buyers should expect cosmetic wear and consider darker colors or covers.

AI summary based on Thingtesting reviews

1,376 reviews and posts

  • I love this brand, I have both the carry-on and the big one. As much as I love both, I did give this review 3 stars just because my big one bent on the top right part of the suitcase and ended up caving in, causing a hole.

  • The wheels are so smooth! I love the dirty laundry bag.

    Feedback

    Lighter colors get scuffed so easily. The dark green is basically black, hard to tell apart. Expensive.

  • The design is so sleek and nice. The luggage was surprisingly spacious.

    Feedback

    There was no front pocket in mine. Maybe there’s one in other models? I prefer to have a front pocket as I travel so I can store my wallet or phone.

  • I gifted this to my husband recently and he's obsessed with it. He loves a hard case bag and he uses it for all travel (even just an hour away for the weekend). I love the beautiful, classic look. Need to get one for myself now!

  • I am absolutely obsessed with my black AWAY carryon bag. From the pool and feel to the practicality. My boyfriend purchased a competing luggage brand carryon and the AWAY bag is hands down better. It’s super lightweight, and durable. The weeks are amazing on any terrain. I will definitely be collecting more away luggage in the future.

    Feedback

    N/a

  • Despite all the negative PR this brand has gotten over the years, their suitcases rock. I have the larger carry-on bag and absolutely love it. It shockingly can fit a lot in there- especially if you sit on it when closing. I dont use nor do I travel with the battery as most airlines ask you to review it anyways. But love the durability, the wheels are great and overall a great suitcase!

  • The suitcases are really nice and they have wonderful customer service and warranty options. The only thing I don’t like is that the hard shell is scratched almost immediately after you take it out of the box.

    Feedback

    Maybe find a way so the hard shells don’t get scratched and dented so easily.

  • has held up in many flights with no damage so far - would recommend!

  • Love my carry on suitcase. Very sleek and stylish. However I wish the zippers had some stretch - sometimes my suitcase is hard to close even when it is not totally full!

  • Best suitcase ever. Best investment

  • I’m a long-time fan of away. I’m a frequent traveler that’s been using Away products for over 5 years. I’ve had great success with their durability, but do have some pretty serious scuffs and dents that will not come out. Overall great product.

    Feedback

    Would be great to have a way to do stuff home repairs. Not sure if this is possible.

  • The product is a best seller for a reason! Away's carry-on bags provide a good mix of quality materials and minimal design. Customer service was also exceptional.

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    The removable battery is a feature I could do without.

  • I think it’s a little overrated. I got the white bag, which I’ve only had for a couple years but I think I need to throw it out soon because it’s so dirty. I tried taking it to the store to clean and they gave me some unhelpful products. Also one of my zippers fell off. That being said, I love the look and would exchange it for a darker color maybe.

    Feedback

    Based on the price, I wouldn’t recommend.

  • I absolutely love my Away bag - I have two suitcases and a weekender bag and they're all perfect. I love the unique colors so I can always find it. It's super sturdy and I love the lifetime warranty.

  • Big away fan - I have 4 of their bags and use them for all of my travels. The weekend bag is great for a couple of nights (just like the name) and my most used is the bigger carry-on. It's perfect for a week of packing but still in carry-on form! Plus, their lifetime warranty came in handy! I had a shell crack in the corner of the bag, but they gave me a completely new bag.

    Feedback

    The shell scratches/scuffs really easily but it's just something I've had to learn not to be OCD about. It comes with essentially a magic eraser to clean them but if you check the bag, it will definitely come back with scuffs.

  • Love my away suitcases. Pretty colors, smooth rolling, and plenty of space.

  • This is BY FAR the BEST luggage I have ever purchased. It is amazing quality and is so light! I bought the bigger carry on and was able to fit everything in it with room to spare! I would highly recommend this company. 10/10

  • AMAZING!!!! I bought these suitcases years ago and they’ve held up through so much travel. I’ve never had any trouble with the wheels, they’ve always ran smooth. TSA lock is such a great feature along with a travel bag for dirty laundry built in, and a portable charger in the case!

    Feedback

    Nothing, I love this product.