Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Sleek minimalist aesthetic design
  • Lightweight hard-shell construction
  • Smooth-rolling 360° wheels
  • Thoughtful interior compression system
  • Easily scuffed exterior surfaces
  • Occasional wobbly telescoping handle
  • Inconsistent zipper or mesh durability
  • Heavier, dent-prone aluminum shell

Away earns strong reviews for durable, lightweight polycarbonate and aluminum luggage that glides smoothly, packs efficiently with compression panels and a laundry bag, and is backed by responsive, often generous warranty service; however, reviews also flag easy exterior scuffing/dents, occasional zipper/handle/wheel issues, divisive or cumbersome battery compartments, and ubiquity that causes bag mix-ups. Overall, Away is good and works well for frequent travel, but buyers should expect cosmetic wear and consider darker colors or covers.

AI summary based on Thingtesting reviews

1,376 reviews and posts

  • Great quality products that have clearly had a lot of thought put into design. Worth the high cost for their standard bags, though maybe not for their other products.

  • My suitcase is super sturdy and having the phone charger attached is a game changer!

  • I bought my Bigger Carry-On luggage a few years ago back in London, and since then I've never traveled using another bag. It's so pretty, practical, lightweight and so spacious inside. Quality is great too, mine only has a few scratches here and there. Truly recommended!

  • I love my carry on. It's pricey, yes, and I wonder if this high $ is tied to all their marketing campaigns.

    Feedback

    I tried buying the big suitcase that matches my carryon but they were sold out for so long I ended up buying from another brand. Wish they had a healthier inventory stock for their evergreen/classis SKUs.

  • I have their large suitcase. Pros: Has a sturdy plastic shell, couple of useful zip up compartments, & a laundry bag inside. Cons: The feet on the outside broke off the 2nd time I ever used it and left sharp screws sticking out which I very almost lacerated myself on at baggage claim. Away did send me some replacement feet under warranty so I could repair it, but those have now also broken off too :(

    Feedback

    Better quality build.

  • Great quality products and amazing customer service who truly stand behind their products.

  • Away suitcases are amazing! They are cheap, simple, stylish, and very high quality. I jumped on it pretty early on and recommended it to a countless number of friends. I know SO MANY people who have an Away suitcase.

    Feedback

    It does get scratched pretty easily and it's especially visible on the black suitcase.

  • High quality, durable, and when they're not, they quickly replace. I've had multiple bags for a LONG time and easily had them replaced when dented.

  • I love my away case. Finish, quality, distinctiveness at the carousel bag collection. The charging capability also a plus.

    Feedback

    Very expensive. A lot riding on longevity and I haven’t had the opportunity to travel a lot with it, so time will Tell.

  • This suitcase is lightweight and durable for travel. I also like the color ways it has.

  • Once you go Away, you never go back! I've been using Away luggage exclusively since discovering it in 2017. My Bigger Carry-On Flex fits everything I need as an overpacker—with a one year-old toddler. That tells you everything you need to know.

  • I feel generally good about my away bag. I wouldn’t say that it’s life-changing though. I like that my carry-on size came with the option To it to charge your devices, sometimes I just take the charger out and use it as an external charger and put it in other bags. I will say though because it’s a hard case I don’t really feel like I can fit that much in there in the carry-on size for example, I have a wheeled duffel from Patagonia that is carry-on size that I can fit so much in. I took it around Italy for two weeks plus a backpack.

  • The bags feel like they have a motor in them they roll so smoothly! Great customer service - took return when zipper broke with no issues. Favorite suitcase

  • Rolling is so easy with the away suitcase. I can stroll in any direction and my bag follows. It’s sleek on the outside and durable. It’s also fits so many clothes. The height of the handle is great and I love using

  • Bought for my honeymoon, then bought more for my kiddo. Love the colors and the durability. They are the first bags we reach for always.

  • Love the style of suitcases and adore my carry on, but I find the full size hard case suitcase very heavy. As someone who frequently travels overseas it’s a little annoying to have such a percentage of my weight allowance be taken up by my suitcase itself. Currently in search of something more lightweight

  • I really like my away carry on! I originally ordered it because I needed a new carry on and was leaving in a week. I ended up ordering from an away store near me and it delivered the same day! So far I’ve loved using the carry on throughout my travels. The combination of it plus my backpack was perfect for a month of travel throughout various parts of the world. I really like how they have a lifetime warranty which is why I purchased. I also like how sleek and nice the suitcase is.

  • I can't say enough good things about my Away luggage. I have had the carry on and the large for five years now, and they have stood the test of time with flying colors. They look sleek, they clean up well, and the quality is unmatched. Customer service is excellent- I was sent a brand new carry on for free when my zipper was stuck. A tad pricey but I believe it's worthwhile for the quality and customer service.

  • Durable and helps with making my packing so much easier and organized. Would definitely recommend to anyone who is looking to upgrade their luggage.