Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • The bag fits 3 pairs of size 13 sneakers perfectly. I have not been able to find another suitcase that can do the same.

    Feedback

    I wish there was a way to attach any tote bag to the the handle of it so I don't have to weirdly tie to the suitcase before I "jet set"

  • solid suitcase that has lasted me a while and is the perfect size. I like the attention to detail that went into the unboxing and all the extras.

    Feedback

    It is rather scuffed after a year of use!

  • Highly functional, fit's all the stuff my psycho fiance tries to squeeze in

  • This is my tried and true luggage brand. I own three of their suitcases and love them all. It's easy to clean (even the white one), the wheels and material is sturdy, and you can check it knowing it'll never pop open. It has a bunch of flex to it, perfect for those of us who like to overpack and need to sit on the suitcase.

    Feedback

    Offer more customizable options so my suitcase isn't the same as everyone at the airport

  • Great quality products that have clearly had a lot of thought put into design. Worth the high cost for their standard bags, though maybe not for their other products.

  • My suitcase is super sturdy and having the phone charger attached is a game changer!

  • I bought my Bigger Carry-On luggage a few years ago back in London, and since then I've never traveled using another bag. It's so pretty, practical, lightweight and so spacious inside. Quality is great too, mine only has a few scratches here and there. Truly recommended!

  • I have their large suitcase. Pros: Has a sturdy plastic shell, couple of useful zip up compartments, & a laundry bag inside. Cons: The feet on the outside broke off the 2nd time I ever used it and left sharp screws sticking out which I very almost lacerated myself on at baggage claim. Away did send me some replacement feet under warranty so I could repair it, but those have now also broken off too :(

    Feedback

    Better quality build.

  • Great quality products and amazing customer service who truly stand behind their products.

  • Away suitcases are amazing! They are cheap, simple, stylish, and very high quality. I jumped on it pretty early on and recommended it to a countless number of friends. I know SO MANY people who have an Away suitcase.

    Feedback

    It does get scratched pretty easily and it's especially visible on the black suitcase.

  • High quality, durable, and when they're not, they quickly replace. I've had multiple bags for a LONG time and easily had them replaced when dented.

  • I love my away case. Finish, quality, distinctiveness at the carousel bag collection. The charging capability also a plus.

    Feedback

    Very expensive. A lot riding on longevity and I haven’t had the opportunity to travel a lot with it, so time will Tell.

  • LOVE MY AWAY LUGGAGE. Very great material, I actually was gifted it, and definitely would buy one with my own money! It's a great size, and just very intentional design. I think there price really does match there quality.

  • There's a reason that these suitcases have taken over airports (which unfortunately makes my life more difficult because I need to find clever ways of differentiating bags) but it's simply because these Away is one of the best. As someone who dreads checking a bag, the carry-on is the only suitcase I travel with now. I've done weeks in Asia and Europe with this mighty suitcase and glided it across cobble stones and airport carpeting with ease. After six years and multiple trips across the globe, the handle started sticking after a visit to the sandy beaches in Brazil. But true to their lifetime warranty, they sent me a replacement bag completely free of charge.

  • This suitcase is lightweight and durable for travel. I also like the color ways it has.

  • Once you go Away, you never go back! I've been using Away luggage exclusively since discovering it in 2017. My Bigger Carry-On Flex fits everything I need as an overpacker—with a one year-old toddler. That tells you everything you need to know.

  • I feel generally good about my away bag. I wouldn’t say that it’s life-changing though. I like that my carry-on size came with the option To it to charge your devices, sometimes I just take the charger out and use it as an external charger and put it in other bags. I will say though because it’s a hard case I don’t really feel like I can fit that much in there in the carry-on size for example, I have a wheeled duffel from Patagonia that is carry-on size that I can fit so much in. I took it around Italy for two weeks plus a backpack.

  • The bags feel like they have a motor in them they roll so smoothly! Great customer service - took return when zipper broke with no issues. Favorite suitcase

  • Rolling is so easy with the away suitcase. I can stroll in any direction and my bag follows. It’s sleek on the outside and durable. It’s also fits so many clothes. The height of the handle is great and I love using