Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate shell construction
  • Sleek minimalist exterior design
  • Smooth-rolling 360-degree wheels
  • Thoughtful compression interior
  • Easily scuffed outer shell
  • Occasional wobbly telescoping handle
  • Heavier dent-prone aluminum shell
  • Cumbersome removable battery module

Away wins strong reviews for durable, sleek luggage that packs efficiently and rolls smoothly, with many users praising years-long performance, thoughtful compression and laundry-bag interiors, and responsive lifetime warranty support. Reviews also flag drawbacks: shells scuff and scratch easily (especially light colors), handles can wobble, wheels or zippers occasionally fail, aluminum dents and feels heavy, and the removable battery is cumbersome under airline rules.

AI summary based on Thingtesting reviews

1,378 reviews and posts

  • Expensive but worth the money. Durable and great smooth experience to travel with.

    Feedback

    Wheels could be more durable

  • I think we can all agree that Away makes beautiful products. I have had an Away suitcase for a few years, and definitely feel bougie when I use it. I love how lightweight it is, and appreciate the intentionality in the design. One of my bags was damaged while being checked, and the customer service was fantastic and sent me a whole new bag under warranty. I've since gifted Away luggage to friends and family and recommend it often.

    Feedback

    The only complaint I have is how easily it scuffs, and it's not as easy to clean as they make it seem. I'd also love to see a built-in scale so I know if the bag is overweight.

  • I have only traveled with the away suitcase once, but I think it is worth the investment! It glides really easily due to the wheels, the handle comes in a nice material that doesn't hurt your hand. The suitcase itself packs more then it looks and all the compartments like a laundry bag, etc etc comes in really handy. I haven't tried the lock option yet though

    Feedback

    So far nothing. The price is a bit steep, 300$ for a carry-on size.

  • I love my Away suitcase! It's nothing magical but still a high quality sleek suitcase.

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    My only wish is that they offered free painted customization on their website, not only at special events!

  • I bought these for our first trip out of the country and they worked perfectly!

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    They aren’t really any different than many of the other luggage companies, but i still really like them

  • Great travel products and customer experience. Beyond their classic luggage (I've gone through several Bigger Carry-ons), their "suitcase style" hard toiletry cases are perfect for easy storage

    Feedback

    Wish they offered more options for customization.

  • I have the Weekender bag and it's the perfect carry-on for flights that fits all my essentials! It has many pockets inside to organise all the micellaneous items and is very durable overall.

  • I have the Bigger Carryon and love it. It can hold a surprising amount if you pack strategically. Suitcases look effortlessly cool and feel high quality.

    Feedback

    Sometimes felt like it didn't roll as smoothly as I would like it to - but not sure if that's because of the suitcase wheels or the surface itself.

  • I bought my first piece at the Covent Garden store in London recently. Thank you, @emily at away online for being such a great help in tracking down a lilac The Bigger Carryon. Everything quality wise is amazing, from the inside to the external look and shell of the bag. Very stylish and easy to take on short trips, and I absolutely love the four way wheels. The no hassle 100 day returns is also very reassuring.

    Feedback

    A little pricey for what it is - but it is Away afterall

  • I've had my suitcase for 8 years and it's still going after a lot of wear and tear (I would frequently take 4 flights per month pre-pandemic). I love the collaborations Away does and their limited editions are always very cool. The built-in charger is also a lifesaver if you're going somewhere that has different outlets than what you're used to.

    Feedback

    I know there was some flags on company culture previously, so I hope they have really worked out these issues as the product is great.

  • I got a set of their suitcases before a huge trip abroad and they worked well. Love how the carry-on can come with a portable charger. The only thing is they can scuff easily, but they get the job done.

  • This luggage is amazing. I love the carry on which is the perfect size and fits everything I need for a short trip. The duffel has the perfect amount of pockets and has a nice strap to sit on your carryon without falling off.

  • I love my AWAY suitcase. I have the carry on, it's the perfect size + super durable. I had an issue with my first one, and customer support sent me a replacement! Super easy + good customer experience

    Feedback

    Don't recommend the white — I had to check it on one time, it got super marked up + dirty.

  • Away has incredible suitcases, worth all the money and more. They're lightweight, look luxury, and considering how expensive luggage is anyways- it's worth the price.

    Feedback

    My only feedback is I think they could organize the insides more with more pockets/zippers/etc- and I will say my zipper fell off the suitcase after 2 years.

  • I have a pink carry on and it's gone through quite alot and still good as new! Love my matching briefcase that slides on the handle. It's perfect for work travel - though I'd probably pick a color that scuffed less easily.

    Feedback

    The built in battery is almost useless considering you have to take it out before boarding every time. It's basically a portable battery sitting in my purse/at home now.

  • I purchased a toiletry bag and a neck pillow from Away for my many travels. Unfortunately the neck pillow broke after a few trips, but the toiletry bag is really beautiful and practical. Love that it has a hook so I can hang it up wherever I am.

  • I love my Away carry on. It fits everything I need it to, comes with all the important features like TSA lock, laundry bag, and a cleaning sponge, and holds up and still manages to look good after a lot of wear & tear.

    Feedback

    I think the wheels are the one area that could be improved upon for future designs. I find that on certain uneven or rocky surfaces, like the streets of NYC, are rough on the wheels and they tend to slow me down when I'm running to my train.

  • A complete game changer. This luggage is absolutely worth the price. I’ve never had a better hard case carryon. The locks amazing, the built in batter feature amazing, the interior compartments and setup amazing. Don’t hesitate. Grab one and fly.

    Feedback

    Nothing you’re perfect love you

  • I've had a carry on roller bag from them for almost a year. It's in good condition but I wish it didn't scratch so easy. Love the built in lock and 360 wheels, though!

    Feedback

    The exterior material could use improving.

  • Overall i love this luggage! the look, quality, and brand are amazing, they have great customer services and there policy are amazing. the quality is great