Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • Love love love my Away bag! Have had the same one for 5 years and it’s still in great condition. It’s lightweight, has tons of space and is easy to clean.

    Feedback

    The packing cubes that came with the suitcase are nice, but they don’t really compress the contents very much. My boyfriend has packing cubes from another brand that literally half the size of their contents, he can fit sooo much more in his bag!

  • Have the bigger carry on and I love it. Able to stretch to fit all my clothes when I overpack

    Feedback

    Scuffs a bit and the wheels get out of alignment after a while.

  • High quality luggage that meets all travel needs. I have “The Large”, “the bigger carry on”, and the “large everywhere bag”. The Large lives up to the name and is truly massive, great for long trips. The large everywhere bag is great for a weekend trip for an overpacker like me. The bigger carry on is my favorite of the products, it can fit so much and has great organizational features. The portable charger is a great feature, but I don’t find I use it often.

  • Expensive but worth the money. Durable and great smooth experience to travel with.

    Feedback

    Wheels could be more durable

  • I think we can all agree that Away makes beautiful products. I have had an Away suitcase for a few years, and definitely feel bougie when I use it. I love how lightweight it is, and appreciate the intentionality in the design. One of my bags was damaged while being checked, and the customer service was fantastic and sent me a whole new bag under warranty. I've since gifted Away luggage to friends and family and recommend it often.

    Feedback

    The only complaint I have is how easily it scuffs, and it's not as easy to clean as they make it seem. I'd also love to see a built-in scale so I know if the bag is overweight.

  • I have only traveled with the away suitcase once, but I think it is worth the investment! It glides really easily due to the wheels, the handle comes in a nice material that doesn't hurt your hand. The suitcase itself packs more then it looks and all the compartments like a laundry bag, etc etc comes in really handy. I haven't tried the lock option yet though

    Feedback

    So far nothing. The price is a bit steep, 300$ for a carry-on size.

  • I love my Away suitcase! It's nothing magical but still a high quality sleek suitcase.

    Feedback

    My only wish is that they offered free painted customization on their website, not only at special events!

  • I bought these for our first trip out of the country and they worked perfectly!

    Feedback

    They aren’t really any different than many of the other luggage companies, but i still really like them

  • Great travel products and customer experience. Beyond their classic luggage (I've gone through several Bigger Carry-ons), their "suitcase style" hard toiletry cases are perfect for easy storage

    Feedback

    Wish they offered more options for customization.

  • I have the Weekender bag and it's the perfect carry-on for flights that fits all my essentials! It has many pockets inside to organise all the micellaneous items and is very durable overall.

  • I have the Bigger Carryon and love it. It can hold a surprising amount if you pack strategically. Suitcases look effortlessly cool and feel high quality.

    Feedback

    Sometimes felt like it didn't roll as smoothly as I would like it to - but not sure if that's because of the suitcase wheels or the surface itself.

  • I bought my first piece at the Covent Garden store in London recently. Thank you, @emily at away online for being such a great help in tracking down a lilac The Bigger Carryon. Everything quality wise is amazing, from the inside to the external look and shell of the bag. Very stylish and easy to take on short trips, and I absolutely love the four way wheels. The no hassle 100 day returns is also very reassuring.

    Feedback

    A little pricey for what it is - but it is Away afterall

  • I've had my suitcase for 8 years and it's still going after a lot of wear and tear (I would frequently take 4 flights per month pre-pandemic). I love the collaborations Away does and their limited editions are always very cool. The built-in charger is also a lifesaver if you're going somewhere that has different outlets than what you're used to.

    Feedback

    I know there was some flags on company culture previously, so I hope they have really worked out these issues as the product is great.

  • I got a set of their suitcases before a huge trip abroad and they worked well. Love how the carry-on can come with a portable charger. The only thing is they can scuff easily, but they get the job done.

  • This luggage is amazing. I love the carry on which is the perfect size and fits everything I need for a short trip. The duffel has the perfect amount of pockets and has a nice strap to sit on your carryon without falling off.

  • I love my AWAY suitcase. I have the carry on, it's the perfect size + super durable. I had an issue with my first one, and customer support sent me a replacement! Super easy + good customer experience

    Feedback

    Don't recommend the white — I had to check it on one time, it got super marked up + dirty.

  • Away has incredible suitcases, worth all the money and more. They're lightweight, look luxury, and considering how expensive luggage is anyways- it's worth the price.

    Feedback

    My only feedback is I think they could organize the insides more with more pockets/zippers/etc- and I will say my zipper fell off the suitcase after 2 years.

  • I purchased a toiletry bag and a neck pillow from Away for my many travels. Unfortunately the neck pillow broke after a few trips, but the toiletry bag is really beautiful and practical. Love that it has a hook so I can hang it up wherever I am.

  • I love my Away carry on. It fits everything I need it to, comes with all the important features like TSA lock, laundry bag, and a cleaning sponge, and holds up and still manages to look good after a lot of wear & tear.

    Feedback

    I think the wheels are the one area that could be improved upon for future designs. I find that on certain uneven or rocky surfaces, like the streets of NYC, are rough on the wheels and they tend to slow me down when I'm running to my train.

  • A complete game changer. This luggage is absolutely worth the price. I’ve never had a better hard case carryon. The locks amazing, the built in batter feature amazing, the interior compartments and setup amazing. Don’t hesitate. Grab one and fly.

    Feedback

    Nothing you’re perfect love you