4.5
90% of reviewers would recommend to a friend
Away
4.5 • 1,375 Reviews
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4.5
90% of reviewers would recommend to a friend
Away earns strong reviews for durable, lightweight polycarbonate and aluminum luggage that glides smoothly, packs efficiently with compression panels and a laundry bag, and is backed by responsive, often generous warranty service; however, reviews also flag easy exterior scuffing/dents, occasional zipper/handle/wheel issues, divisive or cumbersome battery compartments, and ubiquity that causes bag mix-ups. Overall, Away is good and works well for frequent travel, but buyers should expect cosmetic wear and consider darker colors or covers.
AI summary based on Thingtesting reviews
I have only traveled with the away suitcase once, but I think it is worth the investment! It glides really easily due to the wheels, the handle comes in a nice material that doesn't hurt your hand. The suitcase itself packs more then it looks and all the compartments like a laundry bag, etc etc comes in really handy. I haven't tried the lock option yet though
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So far nothing. The price is a bit steep, 300$ for a carry-on size.
I love my Away suitcase! It's nothing magical but still a high quality sleek suitcase.
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My only wish is that they offered free painted customization on their website, not only at special events!
I bought these for our first trip out of the country and they worked perfectly!
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They aren’t really any different than many of the other luggage companies, but i still really like them
Great travel products and customer experience. Beyond their classic luggage (I've gone through several Bigger Carry-ons), their "suitcase style" hard toiletry cases are perfect for easy storage
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Wish they offered more options for customization.
I have the Weekender bag and it's the perfect carry-on for flights that fits all my essentials! It has many pockets inside to organise all the micellaneous items and is very durable overall.
I have the Bigger Carryon and love it. It can hold a surprising amount if you pack strategically. Suitcases look effortlessly cool and feel high quality.
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Sometimes felt like it didn't roll as smoothly as I would like it to - but not sure if that's because of the suitcase wheels or the surface itself.
I bought my first piece at the Covent Garden store in London recently. Thank you, @emily at away online for being such a great help in tracking down a lilac The Bigger Carryon. Everything quality wise is amazing, from the inside to the external look and shell of the bag. Very stylish and easy to take on short trips, and I absolutely love the four way wheels. The no hassle 100 day returns is also very reassuring.
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A little pricey for what it is - but it is Away afterall
I've had my suitcase for 8 years and it's still going after a lot of wear and tear (I would frequently take 4 flights per month pre-pandemic). I love the collaborations Away does and their limited editions are always very cool. The built-in charger is also a lifesaver if you're going somewhere that has different outlets than what you're used to.
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I know there was some flags on company culture previously, so I hope they have really worked out these issues as the product is great.
I got a set of their suitcases before a huge trip abroad and they worked well. Love how the carry-on can come with a portable charger. The only thing is they can scuff easily, but they get the job done.
This luggage is amazing. I love the carry on which is the perfect size and fits everything I need for a short trip. The duffel has the perfect amount of pockets and has a nice strap to sit on your carryon without falling off.
I love my AWAY suitcase. I have the carry on, it's the perfect size + super durable. I had an issue with my first one, and customer support sent me a replacement! Super easy + good customer experience
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Don't recommend the white — I had to check it on one time, it got super marked up + dirty.
Away has incredible suitcases, worth all the money and more. They're lightweight, look luxury, and considering how expensive luggage is anyways- it's worth the price.
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My only feedback is I think they could organize the insides more with more pockets/zippers/etc- and I will say my zipper fell off the suitcase after 2 years.
I have a pink carry on and it's gone through quite alot and still good as new! Love my matching briefcase that slides on the handle. It's perfect for work travel - though I'd probably pick a color that scuffed less easily.
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The built in battery is almost useless considering you have to take it out before boarding every time. It's basically a portable battery sitting in my purse/at home now.
I purchased a toiletry bag and a neck pillow from Away for my many travels. Unfortunately the neck pillow broke after a few trips, but the toiletry bag is really beautiful and practical. Love that it has a hook so I can hang it up wherever I am.
I love my Away carry on. It fits everything I need it to, comes with all the important features like TSA lock, laundry bag, and a cleaning sponge, and holds up and still manages to look good after a lot of wear & tear.
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I think the wheels are the one area that could be improved upon for future designs. I find that on certain uneven or rocky surfaces, like the streets of NYC, are rough on the wheels and they tend to slow me down when I'm running to my train.
A complete game changer. This luggage is absolutely worth the price. I’ve never had a better hard case carryon. The locks amazing, the built in batter feature amazing, the interior compartments and setup amazing. Don’t hesitate. Grab one and fly.
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Nothing you’re perfect love you
I've had a carry on roller bag from them for almost a year. It's in good condition but I wish it didn't scratch so easy. Love the built in lock and 360 wheels, though!
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The exterior material could use improving.
Overall i love this luggage! the look, quality, and brand are amazing, they have great customer services and there policy are amazing. the quality is great
I really wanted to like Away, but I bought a light color suitcase that scratched upon first use. For the price, I was a little bummed. If you are to buy, definitely buy a dark color.
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durability/outer finish
So for college graduation I was gifted a large checked bag, the larger carry on, and the mini. I love all of them! They are pricy but they come with so much; each luggage comes with cleaning sponge, laundry bag, and the carry on came with a portable charger + outlet adapters for all over the world. They brand will also has a great lifetime guarantee and has fixed a wheel on my luggage 3 years after they were gifted to me.
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I think the luggage is made for traveling in the United States. When it comes to traveling in Europe and Asia sometimes it is difficult to wheel the bags on roads/streets that aren’t pavement. I would suggest for their product development teams to start research in how to improve travel in less developed countries or just in older cities.