Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • We own 4 Away suitcases in our house, and are obsessed! The Bigger Carry Ons get the most use. I never thought I’d be able to pack for a week in a carry on! Every aspect is thoughtfully designed, from the compression straps to the outer shell that still looks almost new even after 5 years!

    Feedback

    These suitcases are pricey, but the company stands by their products and they are so much better quality than any of the cheaper suitcases I’ve had in the past that always seemed to get torn or broken after a few plane trips.

  • Great luggage brand - I only have a wonderful experience using their products like their carry on luggage and one of their backpacks. They’re great for on the go and even for work.

    Feedback

    With products built to last, each product is made with care and strong material. Their luggage does include a limited lifetime warranty which is amazing as well.

  • My Away suitcase makes traveling fun. It holds so much more than it seems, is incredibly high quality, and is worth every penny. Plus, I loved the custom luggage tag that I got with my bag. I have the carry on size, but want to purchase the larger size and the purse in the new year.

    Feedback

    When the bag is too full, the handle sometimes gets stuck, but this is rare and preventable.

  • I LOVE my Away large carry on suitcase. I absolutely hate checking luggage, and the Away suitcase is the perfect size to bring as a carry on and fit everything I need.

    Feedback

    Pros are the size, 4 wheels, and organization help. One con I can think of is there is no stretch to the suitcase (which I believe they've made an updated, more expensive version that can expand).

  • I have zero complaints! I just gifted my first away to my niece in need of a carry-on and have purchased the bigger carry-on in a more neutral color. As someone who travels extensively and refuses to check bags for any trip under two weeks, this product has gotten me through Tokyo, Marrakech, and more with little hassle.

    Feedback

    No notes, I think the Away product is really durable and though the lighter colors do scuff, I’ve faithfully used mine for almost six years with no issues. You will have to remove the battery before flights though and TSA will remind you.

  • I purchased the aluminum hard-shell suitcase and was so disappointed by how easily it dented, even before traveling! I take relatively good care of my things and was surprised that the hard case was not more durable. Ended up returning it because I need something that can withstand my frequent travel without looking shabby.

    Feedback

    A stronger outer shell on the aluminum case would have been what changed my mind on this. Definitely do not choose that material if you are hard on your suitcases or even plan to check the bag!

  • I have the carry on rolling luggage and the larger size suitcase. Great turn radius and very lightweight.

    Feedback

    My only qualm with Away is that the luggage gets scratched and blackened when going through security and getting loaded on and off the plane. Compared to the material of other luggage, Away gets visibly more beat up.

  • I don't like how there is no option for a top zip luggage. I feel like it's harder to figure out how much I can fit because I have to try closing the luggage in on itself. Love the aesthetic, the colors, just not as functional as other luggages.

  • Sleek, easy-to-lug-around luggage that makes you feel like you have your life together even as you're running down the terminal for your flight. Comes with a laundry or shoe bag and fits more than even I could hope to pack. The durability and 360-degree wheels make it so I can never return to a regular suitcase.

  • Super durable and high quality luggage. I have put mine through it and it still works and looks great. Highly recommend for anyone who is a frequent traveller. Their carry on size is the best.

  • My away suitcases are worth the price. Will use them forever.

    Feedback

    I love the brand, the products and the ability to customize my suitcase.

  • I have the alumninum one. I like it except it's very very heavy and smaller than the plastic one.

  • I’ve had their medium suitcase and it’s a really good size for a longer trip that requires checking in a bag. The wheels could be a little bit smoother, but generally has held up nicely over the years.

  • Really good quality, best quality luggage I've ever used.

    Feedback

    Not sure if some of the smaller items (duffel, toiletry bag) are worth the price tag. The carry-on certainly is.

  • I’ve had my away carry on since 2019 and it has come all over the world with me! I appreciate that it is big enough to fit enough for a five-day work trip but can still be carried on in Europe. Despite years of frequent use, all of the zippers/handles are in perfect condition. Would get this as a gift!

  • What could be better than Away? Bought mine in July 2019, black carry on with the front pocket for my laptop. Best part about is Away IMO is the lifetime guarantee, haven't had to use it, but still.

    Feedback

    Can't think of anything

  • Looks cute, but does get dirty easily. I have a hard time fitting all my stuff so had to buy some packaging bags for when I travel or will need to sit on the luggage to close it

    Feedback

    Feels really expensive for what it is

  • Best suitcase!! I love how lightweight it is so I can pack more and it just looks so sleek and stylish. The quality is great and I can tell it will last me a really long time. I have the full size luggage and will definitely be purchasing the carry-on.

  • I LOVE my Away suitcase! I love the simplicity but sturdiness of the design; I always feel so fashionable at the airport. I love the included laundry bag inside so I have somewhere to put my dirty clothes while traveling, and it's separate from my other clean clothes. In addition, I love the mesh dividers inside the suitcase, great for traveling with multiple pairs of shoes to keep them separate from my clothes. I also have the Away packing cubes, and they are (of course) the perfect size for my suitcase. The portable USB charger within the suitcase is a game changer–no more standing around an outlet at the airport!

    Feedback

    It does scuff easily, but they provide a magic eraser with your bag, so they do come off, and I use it after every time to travel to keep up with the maintenance. Away bags have gotten quite popular at airports like LAX, so be sure to distinguish your suitcase by personalizing yours with stickers or a loud luggage tag.