Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate shell construction
  • Sleek minimalist exterior design
  • Smooth-rolling 360-degree wheels
  • Thoughtful compression interior
  • Easily scuffed outer shell
  • Occasional wobbly telescoping handle
  • Heavier dent-prone aluminum shell
  • Cumbersome removable battery module

Away wins strong reviews for durable, sleek luggage that packs efficiently and rolls smoothly, with many users praising years-long performance, thoughtful compression and laundry-bag interiors, and responsive lifetime warranty support. Reviews also flag drawbacks: shells scuff and scratch easily (especially light colors), handles can wobble, wheels or zippers occasionally fail, aluminum dents and feels heavy, and the removable battery is cumbersome under airline rules.

AI summary based on Thingtesting reviews

1,378 reviews and posts

  • Have been an Away bag owner since 2014 and genuinely feel like the carry on is the perfect carry on.

    Feedback

    Only complaint is just how popular they are now and wish they were a little lighter overall.

  • I really love my away suitcase. I have the carry-on. It's a good sturdy suitcase and I like the two compartments. My two favorite parts are the lock, and the external battery that it comes with. The only downside is that I have one of the light blue colors and it shows dirt really easily.

  • I've had my expandable carry on for almost 5 years and I've used it frequently as a consultant. it has held up well, even when I'm sure I packed in three times more than I should

  • This suitcase gets the job done and Is very high quality, however I feel that there are a lot of similar competitors with similar features, higher quality,and more color variety.

  • I love my AWAY suitcase! It's durable and has wheels that don't succumb to the NYC rickety streets. AWAY has a great trial period if you can't decide to purchase or not, which gave me some comfort before trying it out. I would definitely buy another AWAY suitcase and think that they are noticeably better than other brands.

    Feedback

    While AWAY is worth the hype, it's just so pricey.

  • My Away carry-on suitcase & I have been through a LOT together. I bought it in 2018 when my old suitcase died. I usually travel at least 6-7 times a year, often more. I've dragged this bag all over the world & it's still in surprisingly good shape. The wheels are starting to get a bit worn, but overall it's still sturdy & reliable.

    Feedback

    I wish they were less expensive so that more people could afford them! Though it's def worth the $$. And I wish Away offered services to fix and/or recycle old bags so that it was a closed-loop product. As far as I know, they don't do that yet.

  • I LOVE MY AWAY SUITCASE!! I brought the carry-on with me for a 3-week trip in Europe and was able to fit everything in it, with room for some purchases abroad :). Super sleek and luxury feel for reasonable pricing!

    Feedback

    I wish the scuff remover worked a tad bit better. Some of mine are really stubborn!

  • I love my away luggage. It’s so classy and the portable charger is so useful.

    Feedback

    It doesn’t fit a ton in.

  • My Away carry-on is my go to luggage for every trip. I've had it for almost 4 years and it's held up great. I love the sleek look and all of the interior details!

  • I am obsessed with minimalistic design. I travel frequently and need a durable suitcase and light when going in and out of the airport. I decided to invest in Away suitcases because of the lifetime warranty. I got several scuffs on the luggage and could replace them.

  • I've gone through endless suitcases with the crazy amounts of travel I do and my Away suitcase is the only one that's lived up to the test so far. My husband and I spent the money on them before a big trip to Europe and I couldn't be happier we did. I have the medium and the EU carry-on and they're the best. Durable, smooth-rolling and chic!

  • I love my Away suitcase. It's hard shell so the only thing I wish is that it broke down so I could fit it in my home easier. I know that's not possible though! ha

  • I recently bought one of these for my recently trip, the quality is amazing. Super light weight, and stylish too. Normally luggages get messed up or bent up after a flight, but these still looked new. I only got one but I plan to get a bigger one for my next trip this summer.

    Customer
  • i love away! the quality is top notch, lightweight, the wheels are really smooth and have held up really well after lots of travel. I’ve used both the carry on and the checked in luggage for over a few years now and the pieces still look new. They just need a little bit of clean up with the sponge they provide and you’re good to go!

    Feedback

    It’s a little on the pricer side but considering the quality it’s absolutely worth it!

  • the design is obviously beautiful, though away has become so ubiquitous that it makes me not want to use it anymore? i received the regular sized carryon as a gift from work and i will say that this bag fits NOTHING. i'd say its good for a one night, maybeeee two night jaunt but that's about it. if you're debating between regular and larger carryon def go for larger.

    Feedback

    get rid of the charging port, no one actually needs to use this and you can't bring it through tsa anyway. use that space to make the more storage surface area inside the actual bag itself...

  • We own 4 Away suitcases in our house, and are obsessed! The Bigger Carry Ons get the most use. I never thought I’d be able to pack for a week in a carry on! Every aspect is thoughtfully designed, from the compression straps to the outer shell that still looks almost new even after 5 years!

    Feedback

    These suitcases are pricey, but the company stands by their products and they are so much better quality than any of the cheaper suitcases I’ve had in the past that always seemed to get torn or broken after a few plane trips.

  • Great luggage brand - I only have a wonderful experience using their products like their carry on luggage and one of their backpacks. They’re great for on the go and even for work.

    Feedback

    With products built to last, each product is made with care and strong material. Their luggage does include a limited lifetime warranty which is amazing as well.

  • My Away suitcase makes traveling fun. It holds so much more than it seems, is incredibly high quality, and is worth every penny. Plus, I loved the custom luggage tag that I got with my bag. I have the carry on size, but want to purchase the larger size and the purse in the new year.

    Feedback

    When the bag is too full, the handle sometimes gets stuck, but this is rare and preventable.

  • I LOVE my Away large carry on suitcase. I absolutely hate checking luggage, and the Away suitcase is the perfect size to bring as a carry on and fit everything I need.

    Feedback

    Pros are the size, 4 wheels, and organization help. One con I can think of is there is no stretch to the suitcase (which I believe they've made an updated, more expensive version that can expand).