4.5
90% of reviewers would recommend to a friend
Away
4.5 • 1,377 Reviews
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4.5
90% of reviewers would recommend to a friend
Away wins strong reviews for durable, sleek luggage that packs efficiently and rolls smoothly, with many users praising years-long performance, thoughtful compression and laundry-bag interiors, and responsive lifetime warranty support. Reviews also flag drawbacks: shells scuff and scratch easily (especially light colors), handles can wobble, wheels or zippers occasionally fail, aluminum dents and feels heavy, and the removable battery is cumbersome under airline rules.
AI summary based on Thingtesting reviews
I have had one suitcase the bigger carry on for 5+ years with a lot of travel and it’s still holding up great. Also their return process is very generous. I bought one of the metal check in bags before a big trip, I ended up not liking it and they took it back so easy at on if their stores and gave me a full refund!
Great, high quality bags
3y ago
Lightweight and durable. Love the look and innovation.
3y ago
My boyfriend just got me this suitcase and I am obsessed it is so cute and such great quality!
3y ago
Changed the game for traveling and packing, purchased the entire matching set including the weekender, cosmetic case, carry on and normal sized luggage! Have purchased 11 away carry ons as gifts for friends and family as well!
I have loved my Away carry on. Sleek, stylish and sturdy. Over a few years, the handle does not glide out as easily as it once did.
Really nice quality bags, toiletry bags, and go bags. I've always had a good experience with customer service and have found their prices reasonable for the level of quality. Returns are also easy and packaging is quite nice.
I am absolutely thrilled with my Away luggage! The Carry-On Flex and The Carry-On have completely transformed my travel experience. These suitcases are a dream come true for any jetsetter. Let's talk about functionality first. The Carry-On Flex is a game-changer with its expandable design and convenient front pocket. It easily fits all my essentials, and the organization is on point. The Carry-On, on the other hand, is a sleek and classic option, perfect for shorter trips. Both suitcases glide smoothly on their wheels, making airport dashes a breeze. Quality-wise, Away hits it out of the park. The durable materials and sturdy construction have held up remarkably well, even with frequent use. Plus, the sleek exterior is not only stylish but also resistant to scratches and scuffs. Away understands the needs of modern travelers. The built-in USB charger and removable battery are lifesavers, ensuring that my devices stay powered up during long layovers. It's the little details like these that make all the difference.
Great customer service! I bought the medium carry on 6 years ago (through a partnership they did with west elm). One of the zipper pulls came off, and I reached out to support to see if they suggested a repair process. They just asked for a copy of my receipt, and sent me a brand new suitcase! I’m super loyal to this brand
3y ago
I have 3 Away suitcases that are used constantly. When the seam ripped on one of them Away replaced it immediately with a brand new suitcase. I like how straightforward and simple the design is.
These are so light and well made. The battery is useful for long hauls for sure.
These suitcases are so nice and made with high quality materials.
I love my away! I bought my first suitcase from away in 2017 when I started to travel for work. The suitcase is still in amazing shape even after several years of weekly travel. It holds a surprising amount - I packed for 10 days in India in the carryon (the smaller one) and a backpack. The built space for a portable charger is a nice feature as well. I also have the checked bag size which I don’t use as often, but also love. It’s not too big but holds everything you could need for 2+ weeks of traveling. My only gripe is too many people have them! I bought my away bags before they were available in a lot of color ways, so I feel like everyone in the airport has a navy one and can be hard to spot mine.
Love these suitcases. Great quality but very lightweight. Comes with a dirty laundry bag which is handy. Excellent customer service and warranty policy. Definitely will be using and buying away suitcases as long as they’re around!!
LOVE MY BIGGER CARRY-ON!!!! It has stood up to a lot and anytime it gets scratched, I just buff it out with the little sponge that came with. My sister bought a suitcase too and days later decided she like a different color better - they let her exchange it even though she had opened the package - incredible customer service! Spendy but worth it! I originally was drawn in by the portable charger, but I don't even use that anymore - it's just super solid suitcase without any gimmicks!
So good!
Our family has used their Away luggages for multiple trips and they have held up great. The 360 wheels roll smoothly, the interior compartments allow for organized packing, and the hidden laundry bag is a nice addition. The polycarbonate suitcases are very lightweight but durable. The Away products are expensive and a luxury item but I think they are worth the investment.
I personally bought this directly from the Away store while I was visiting family in Austin. I bought the aluminum one and OMG is it worth it. A dupe for the Rimowa aluminum luggage with lifetime warranty and such good quality. It is my new travel essential!
I love my away bag! I have the one with the charger which is so handy. I have had it over a year and it still looks the same and functions great. I can fit everything I need and it looks great
I love my AWAY suitcase! It is the best one I've ever had. Very lightweight and easily holds a lot of items due to the compressive nature of the case. I would buy in another size!