Away reviews and discussion

I have the carry on in the color coast for going on three years now. I travel weekly and have used my bag as a carry on and have also checked my bag many times. It still is the same quality as when I first bought it. A magic eraser cleans the bag up nice. I don't know if I would ever try another suitcase brand as I love Away.

Definitely best suitcase on the market. Quality is amazing and has a lifetime warranty. Customer service is easy to talk to. Started with the carry on and now have the whole fleet.

I am a long-time customer of Away, I have one of the earliest versions of the carry-on bag, and it is still in perfect condition. I have been traveling with their bags for years. My entire family exclusively uses their luggage, toiletry bags, and many accessories. There is a reason you walk through the airport and see a million of these. Durable, lightweight, the perfect size for carry-on compartments, flexible, and easy to maneuver.

Amazing luggage at an affordable price! The return policy is outstanding and they will replace anything that is damaged. I have the bigger carry on and the large. I can’t wait to get the backpack next.

I have a carry on and luggage set that I absolutely love! They have survived multiple overseas and domestic trips. The carry on is my favorite, it was purchased before they made ejectable battery packs but once those became standard they were able to send a kit out to me so I could switch out the battery.

Great quality for value; still trying to figure out the best way to prevent scuffing

Away bags are thoughtfully designed to make traveling easier. Every detail is really smart and adds value. Their lifetime guarantee is great if something ever happens to the bag & in my opinion justifies the price point. I have the smaller roller but going to get the large bag soon.

I was given one many years ago and have been so impressed with how well it performs, rolls, packs etc. it really slays.

Love this bag! Feels and looks sleek and I especially love the convenience of the built-in portable charger.

Have your read about the 100 day trial? This is amazing - what an amazing way to get a look and feel and truly test out the product in action before committing.

The suitcase has a nice look and feel, the wheels work really great but that's the only two spectacular things I liked about the suitcase. The zipper is already hard to use on my regular size carry-on after only 5 uses, the two sides of the suitcase don't seem to match up anymore, which is frustrating as this was intended to be a long-term suitcase. I imagine this will last perhaps another year or two before I have to replace it. Good to know, I am a carry-on-the-plane person, the suitcase has been checked once through airport security and this is my experience.

Love my large carry-on with a laptop pouch in front for all sorts of trips. I can fit two pairs of shoes, plenty of clothes and accessories, and feel comfortable toting it around the airport. Four years after purchasing, my bag is still in great shape!

I bought two Away bags in 2016, one for myself and one for my now-husband. They have held up beautifully since then, even with heavy use — I appreciate that there is some flexibility to the shell. (The original polycarbonate, not the aluminum.) I also loved the option to monogram them, and good thing I did because they have become so popular that it could be difficult to spot on a baggage carousel. When airline policy changed around built-in batteries —which had to be a major pain for them from an operational POV — the experience to convert the battery pack to be removable was actually pretty and painless. Away mailed out a conversion kit and instructions and it took 15 minutes. Big fan overall.

Been using my 2 Away suitcases for over 3 years. They are amazing! Can fit so much stuff and have had no problems with wheels or zippers.

This is the best suitcase I have ever owned. I don't know that I will ever use another brand!

Fun for hard luggage. Comes with a battery pack, cable, and dust bag. CCxxxx Its very easy to pack a lot in an away bag.

I love my carry on. It's pricey, yes, and I wonder if this high $ is tied to all their marketing campaigns.

I had a suitcase lose a roller and they replaced it when i brought it to the store. Was super easy! I was impressed. I travel alot and have now remained loyal.

Was given this suitcase as a gift. I like it, but I wouldn't buy one. The battery is nice, but is it revolutionary? Not really. Is it better quality than what I could find at Marshalls? TBD. So far its a smooth ride, but I need to take it to a cobblestoned destination and really put it to the test.

I love my Away suitcases. I have two of them in different sizes. I always over pack and am trying to squeeze my bag close and am always amazed how much I can fit in my Away suitcases. They also have great customer service. One of my bags broke while traveling and they mailed me a new suitcase immediately.