1y ago
I had a very troubling experience with this company. I added products to my cart but never confirmed or completed the purchase. Despite this, they charged my card and created an order without any explicit consent from me. When I contacted support, they admitted that their system can “trigger a new order” even if the customer doesn’t finalize it. This is not only unethical — it’s illegal under both EU law and French consumer protection rules. A purchase requires clear and explicit agreement. I was only offered a 30% refund for something I never agreed to purchase, which is completely unacceptable. I’ve since filed a complaint with the DGCCRF (French consumer fraud authority) and the European Consumer Centre France. I also reported the incident to my bank. This is not how a trustworthy company should operate. If you value transparency, consent, and your consumer rights — I recommend avoiding this business entirely.