BEWARE - they take customers for fools!!! - intentional misleading behavior
Facts only:
1. I placed order 80112359777 on 20 May 2026.
2. Due to a typo in my email address, I was initially unable to receive order updates. This issue was corrected on 26 May 2026.
3. After the email issue was corrected, I finally received comms with the estimated delivery date of 9 June 2026. At that time, the order status still showed as "Preparing Order."
4. On 29 May 2026, having seen no progress beyond "Preparing Order," I submitted a concern through Zara Home's contact form.
5. Zara Home responded on the same day via email, stating that the order had been processed and was being prepared in the warehouse.
6. I replied to that email and stated that if the delivery date will be delayed, I wished to cancel the order and receive a full refund.
7. On 30 May 2026, Zara Home sent an email stating that the order had been dispatched. No tracking number was included.
8. I obtained the tracking number through Zara Home chat support and played detective to identify the shipping partner - Aramex.
9. The Aramex tracking information showed that a shipping label had been created on 20 May 2026, but that the shipment had not yet been handed over to Aramex offices.
10. On 31 May 2026, Zara Home chat support advised that the order "may be experiencing a delay."
Given the other reviews here, I guess I shouldn’t be surprised… and i’m lucky to have caught their bull**** earlier on. It’s disgusting having paid for a service and ending up having to chase the services provider…
I am once again requesting an immediate full refund for order 80112359777. Based on this experience, I will avoid Zara Home and other Inditex brands in the future. This intentional misleading behavior is unacceptable, especially when it’s a global retailer. 🤮
