Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • Love my glasses from here - the eye doctor working at the Paramus NJ location is very friendly and knowledgable. Highly recommend this brand for glasses!

  • Very accommodating in their store. And you can get a little money back via insurance. Customer support/service was amazing! I needed a change in prescription a month after the purchase and they swapped the pair with no charge!!

    Feedback

    It's for the masses. I was looking for something a little more unique, but they had mostly "trendy" glasses. I get it, it's hard to sell unique glasses at affordable prices. Maybe Warby Parker can offer a few unique, yet higher priced glasses for sale on the website?

  • I’ve had both sunglasses and prescriptions from WP. The stores and customer service are impeccable. The products are so high quality that they last for years.

  • Great glasses, great value. I love that I can order five frames to try before I buy.

  • Always seamless scheduling and ordering. Great selection of reasonably priced, stylish frames.

    Feedback

    Opticians offices are a bit cramped at some locations.

  • I believe I'm on my seventh pair of glasses (prescriptions + prescription sunglasses) and it would be very hard for me to move away from WP. Great quality, stylish frames, excellent customer service, affordable prices -- can't speak more highly of them!

  • Always happy with the glasses I order from Warby.

    Feedback

    Would like more unique styles to choose from.

  • Easy to work with, nice website. Love the try on concept

    Feedback

    Limited hours for the inn prison location to get fitted for contacts.

  • I like my Warby Parker glasses a lot. I have both sunglasses and regular glasses.

  • All my glasses come from Warby Parker. Non-negotiable.

  • Great and easy to purchase glasses!

    Feedback

    Better designs and styles!

  • really great purchasing experience

    Feedback

    submitting the prescription can be tedious

  • I've always had a good experience with Warby Parker, including offering a wide array of lens styles, fast shipping and quick responses from customer service.

    Feedback

    A wider array of frame options only helps and continues to grow the brand.

  • I think Warby Parker has stood the test of time. I went into a LensCrafters for an eye exam and thought I’d buy a new pair of glasses on insurance - they were still 5x the price compared to Warby including lenses after insurance. 8 out of 10 times the customer service and in-store support is excellent. My first pair has lasted me over 5 years and counting and my second pair is super stylish and looks much more expensive than they are. Love that you can turn any frame including sunglasses into glasses - which ups the style ante significantly!

  • I ordered the Blue Light glasses (no prescription) and wasn't too impressed with the quality of the lenses. They scratched easily & fogged up within a few months -- making it harder to stare at a screen with them on.

    Feedback

    Quality of lenses, scratch-resistance, durability.

  • I have purchased multiple pairs of Warby Parker glasses and I’ve been highly satisfied with all of them. They were the one of the first online glasses companies and truly innovated the market. The ordering process is so simple and all the frames are stylish and high-quality. I love their mission and what the company stands for.

    Feedback

    With any add ons, the glasses have the potential to get more expensive compared to other companies that are now on the market. They could also have more promotions.

  • Best glasses brand!!! Employees are always really polite and helpful.

    Feedback

    More stores

  • I’ve been in two Warby Parker stores. The customer service was excellent. The selection of glasses was also extensive.

  • Love, best customer service! and well priced and good design

  • Buying glasses from Warby Parker is one of the most seamless e-commerce experiences. I opted to try on a few pairs in-store and then ordered online. It was super easy, they took a photo of my eyes/face to assure fit, and they shipped within days. You can't beat the $95 pricing and the sleek look and feel is unmatched.

    Feedback

    I wish I could've had even more color selection, as the style I wanted didn't come in the color I wanted.