Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, flattering frame designs
  • Seamless home try-on experience
  • Consistently excellent customer service
  • Durable, long-lasting eyewear
  • Scratch-prone lenses durability
  • Frames loosen and stretch
  • Limited inclusive fit options
  • Occasional heavy, nose-slipping fit

Warby Parker earns strong reviews for stylish, durable frames, an easy buying experience (notably the at-home and virtual try-ons), and consistently excellent in-store service and adjustments—so yes, the brand is good. Reviewers also flag weaknesses: lenses can scratch or smudge, frames may loosen or feel flimsy for heavy daily wear, fit can be tricky for low-bridge or small/wide faces, and home try-on availability can be limited.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • I've had several pairs of glasses from Warby. They've all lasted a surprisingly long time, & look super-stylish. Purchasing process was super easy, no hassle. Love their "get a pair, give a pair program".

  • I have two pairs of Warby Parker reading glasses and love them both! I work a lot on my computer and added the blue light protection. I am a paying customer.

  • Love how easy it is to order and get your glasses. Tons of styles to choose from

  • These glasses are not only cute but also very easy to order and manage without the hassle of being in person.

  • Love this brand, have had frames shipped to me which is fun experience and so easy to try out frames from home especially if you don’t live near a good glasses store. I’ve also been in stores, the staff is friendly and helpful and the glasses are great, so cute and easy price point.

  • Fantastic and fun frames! I switched from another online retailer and so happy I did. Try before you buy is amazing, great selection of styles and superb quality.

  • My favorite thing was the try on kit! I felt confident in my style choice. Glasses were delivered quickly and I've had them for years now! Great quality and customer service.

  • Overall a good Optical company. Good lens quality for good prices. I like funky styles however I found some cute cat eye plastic frames

  • I now have 5 pairs of glasses from Warby Parker and I won’t buy anything else. I have a local store where I can go try on frames and the employees are so helpful. Production and shipping are so quick and the return policy is the best.

  • Really love this brand✨

  • I used to go to one of those expensive designer shops to get eye care. Why, when you can get great eye care by a eye doctor and lots of fun glasses to choose from I LOVE them

  • Love their styles and it really makes it so easy to try on glasses from the comfort of your own home.

  • Depending on the frame: the plastic or metal can feel cheap. I’ve had plastic glasses break in half.

  • I've been getting my glasses done at Warby Parker for the past 8 years! They have really cute chic styles and amazing customer service. Their lens warranty is also amazing!

  • Nice selection at great price. The only negative is the location in a mall with bad parking.

  • Love love love warby Parker glasses. My husband and I have been using them for years now. Affordable, durable and always great styles to choose from! Do yourself a favor and get some sunglasses too!

  • QUALITY. I absolutely love the two pairs of glasses I have from Warby Parker. They are stylish, cute, and very durable. They are worth it.

  • The best pair of glasses I have worn, over the last 44 years! I really love the customer service. Although I purchased mine online a few years ago, twice I have dropped into a Warby Parker store and they have gladly cleaned and tightened my glasses at zero cost. That might seem like an easy thing but it honestly saves me so much trouble! I think their selection is very up-to-date, and the quality is superior to others in the same price bracket. I will definitely buy another pair in the future.

  • I have worn Warby frames for years and love the variety of fun looks to choose from. Their CX is pretty great--my last pair did not work out so well and the return/exchange process was quick and painless. I do wish they had a better program for repurposing old frames--there are many that I wish I could still use with my newest prescription!

  • My son loves these glasses. The price is great and the glasses are stylish and affordable. Love you can try on ahead. Easy to work with this company.