Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • I love that you can get multiple pairs sent to you to try them on. The look and feel is awesome.

    Feedback

    Option for higher quality lenses. A trade in program to promote recycling.

  • They actually helped me find a pair of glasses that I like. The try at home option was a lifesaver. Also the information on glasses sizing was really helpful and will benefit me in the future even when I am not shopping through them. They were also about half the price of buying a basic pair through my eye doctor. Almost every pair of glasses I have bought in the past has not been a very good fit because no one has explained sizing to me.

    Feedback

    It would be helpful to order more styles to try on at home. Some of the styles I wanted to try were not available.

  • I don't even wear glasses but I have a pair of Warby Parker sunglasses and a pair of blue-light glasses and love them. They're high quality, nice looking, and affordable.

    Feedback

    It'd be nice to have more sunglass styles.

  • i've been buying my glasses from Warby for as long as I can remember. They have such amazing customer support and retail employees.

  • I do not love the selection. I have tried a few pairs and I just do not love. I would still recommend to others because of the convenience but not for me.

  • I've been wearing Warby Parker glasses for like 8 years. I've had several pairs. They're very durable, comfortable, and fit my face well. I've also had a good experience with their customer support.

    Feedback

    Warby has a very distinct look, and their frames could use a little more stylistic range.

  • As one of the first "try on at home before purchase" eyewear brands, Warby Parker helped us see distance and shaded our eyes from the rays. They have always had remarkable customer service. Need your glasses adjusted you purchased 5 years ago, no problem.

    Feedback

    Would be great if they had a slightly more trendy line that was seasonally released.

  • My go to for blue light or eyeglasses. Easy shopping experience, great styles, awesome support!

  • Just bought my first pair! Can't beat stylish frames with prescription lenses delivered to your door for $95.

  • My go to brand for glasses. Well priced, high quality, easy to get. Stores make it even easier.

    Feedback

    Would love grab and go readers. Bummer to have to wait while they custom make yours!

  • Love the style of glasses (both prescription and sunglasses)!!! I want to buy ALL of them. great customer service too. Prince point is not bad either! Sales reps are super helpful too.

    Feedback

    I wish they took my insurance! :(

  • Bought two frames from Warby Parker-- one prescription lens, the other regular lens. Very comfortable and try-on service is extremely convenient and user-friendly.

    Feedback

    Wish there were more designs for people who have low nose bridges.

  • I do not think there's a big enough character count to describe my deep adoration for Warby Parker. This brand is engaging, style-forward, and downright lovely at every single touch point. Retail's future right here — customer service, packaging, and product are *chef's kiss*.

  • Ever since I found Warby Parker I have only gotten my glasses from them! They have a wide variety of frames and they are fairly durable. Also helps that it's a fraction of the cost of most other frames!

  • I have absolutely loved my experience with Warby Parker from testing frames to uploading my prescription to getting my glasses. I even bent my glasses and took it to a storefront and they fixed it so quickly.

    Feedback

    More frame options!!

  • Love the product and the brand. Value for the money is incredible and the styles of glasses are great. Will definitely be my go-to for future pairs of sunglasses!

  • I have a wider face with a low nose bridge and even WP's "low bridge fit" does not work for me. I've done at-home try-on at least 3 times and have sent back every pair. Great brand, just not as fit-inclusive as it could be.