Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • Great experience in store and online. The staff is always helpful and is willing to let you know their honest opinion on what looks good on you. The glasses themselves are great quality. Everything comes in different varieties. It’s always hard finding glasses for my nonexistent nose bridge but they even have specifically made glasses for those with low bridges!

  • My go-to rotation for years. Love the ability to go into stores near me - fantastic service experience and consistent across locations

  • I went to a brick and mortar to get my eyes checked, and they really take care of you from start to finish. I wasn't sure what kind of frames I wanted and it was helpful to try on so many pairs. Their COVID protocol and sanitation was also top notch.

  • I've only bought from Warby once, but I had such a pleasant experience - the people in-store are the friendliest, and the pair of glasses I bought 5 years ago is holding up well, too. Also love the company's mission.

  • I'm a big fan of Warby Parker. I like their mission, their products, the customer experience, and customer support. I've used them for eye exams in person, and recently for the online eye exam. That was super cool, period, but especially helpful during the pandemic. Really innovative, really easy. Also, every time I shop in one of their stores, I feel like I always get knowledgeable help, info, and feedback.

    Feedback

    I just wish they still made the Preston frames!

  • I have three pairs of glasses from Warby Parker and love all of them! I especially love the in-store experience. They are so attentive and helpful! They'll even clean and adjust your glasses for free whenever you pop in. The glasses themselves are good quality and very worth the price (which is pretty reasonable)!

  • The site is easy to use and provides many options. I wear glasses daily but I like variety so the price is doable. It’s nice to be able to upload my prescription and test how the glasses will look (digitally or at home).

    Feedback

    It would be interesting if Warby had a recycling program to send in older prescriptions.

  • As someone who has worn glasses all of their life and has purchased a range of $$$ to $, Warby Parker is a great middle ground. Contemporary look/materials with good quality. Although keep in mind as they start to get more and more popular and open up more retail shops, you may encounter many more people with the same frames as you.

    Feedback

    Keep expanding their line of frames and ensure to design for many different face types (wide, narrow, etc)

  • I love my Warby Parker glasses! I've needed glasses and contacts from a very young age, and I always hated the expensive, limited selection of glasses at my optometrist's office. When I discovered Warby's $99 (at the time) glasses that I could order online by simply uploading my prescription, I was ecstatic. I haven't looked back since!

    Feedback

    None!

  • I love their daily contacts. They come in flat packs which make them great for travel.

  • THEIR GLASSES ARE CLASSY AND CHIC AND I WOULD WEAR THEM ANYDAY! I LOVE THE QUALITY AND THE AFFORDABILITY AS WELL.

  • I’ve purchased two pairs of glasses from them. They’re good quality, just very limited styles. Gets pricey if you need special lenses

  • Warby Parker is a cool eyewear brand with its quality and affordable price and has been selling good things for a while. I like their design that people can try on at home before purchase so that you can get what you need.

  • I've only used this company once, but the experience was up to par with what I'd expect. I usually get glasses from target optical, and this experience felt a little better from the browsing to the instore customer support. The "trade-in policy" if you change your mind was a nice peace of mind leaving the store. A very "as expected" experience over all, no complaints

    Received a free product from Warby Parker
  • I love how easy and cost effective it is to get glasses here! They have so many options, and most of them come in multiple sizes - I usually struggle finding frames that are narrow enough and this is one of few places where I have a variety of great options

  • Warby Parker has a great product. I like how they have a unique system that allows you to test 5 glasses at home. My recommendation is that they come down in prices. Compared to their competitors, Warby’s prices are too steep.

  • Overall, Warby Parker offers great value—stylish frames, solid quality, and a smooth shopping experience both online and in-store. However, if you have a larger face or head, the selection can feel a bit limited. Another downside is that their popularity means you might run into a lot of people wearing the same styles, so it can feel a little generic. That said, I keep coming back because the experience is consistently great. One improvement I'd love to see is a better parent account setup for managing kids’ glasses more easily.

  • I have a pair of glasses and sunglasses from Warby Parker. I love them! I wear my glasses more often than other pairs. They have so many styles and shapes to compliment your face. You can even get any frame with your prescription.

  • I wear glasses everyday and have been using the same pair of warby parker glasses for almost 3 years now. They have held up so well I haven't even noticed how long I've had them. Now that my prescription hasn't changed in a couple of years, I think I'll invest in a few more stylish pairs that I know will last me forever.