Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • SOOOO stylish. There is a location in my city. I love the customer experience. So many options to pick from. A brand where I am able to add to my own personal style.

    No
  • I have been an eyeglass snob as long as I have worn glasses and refused to get glasses anywhere than my optometrist after a negative mail order glasses purchase over a decade ago. Warby Parker has changed me! Their styles are super cute and their lenses are fantastic, even for my strong prescription! I am lucky and live in a city where they have a brick and mortar so I can take advantage of their optometrists and really get my glasses dialed in. Thanks to their pricing, I can now see glasses as more of a fashion statement! And, insurance reimbursement was super easy.

  • Great product for the price. Easy to order. Great selection. Great price. Highly recommend!

  • The staff is always helpful! The glasses are the most comfortable ever worn! With such a huge variety of glasses to choose from, I will always go here for my eyeglass needs!

  • I love glasses that has a variation of shapes that I can choose from and this glasses are very light weight which makes makes its it my top favorite

    Received a free product from Warby Parker
  • Expensive but it's worth what you pay for the price. The glasses are super good quality unlike brands like firmoo. I trust them and can buy future glasses with ease

    Influencer for Warby Parker
  • I've worn glasses since I was 10. Every year, to two years I would get a new pair. Warby has changed that. My collection has grown, optical and sun, and the experience is always enjoyable, efficient, and incredibly affordable (and just because these are affordable items does not mean they lack style - I'm complimented a lot on my frames). I recently switched my eye care to Warby and have been very pleased. I'll never go back to designer frames.

  • High quality glasses with easy online ordering! Have 2 pairs and will definitely be acquiring more. The brick and mortar stores have great customer service, people are kinds and reactive to your needs.

  • i own the percy frames and they’re great! lightweight despite my higher prescription and i get a lot of compliments on them :) they also haven’t scratched as much as my previous pair from the optometrist!

  • Takes away so much of the stress when trying to get your glasses and feeling so pressured to spend a ton of money. The quality and styles are so good and honestly are more fashionable.

  • I tried them and not much selection I was not impressed at all

  • I recently bought a pair of eyeglasses from Warby Parker, and I couldn't be happier with my experience. The quality is of the glasses is outstanding—they feel sturdy and well-made, and the lenses are clear and precise. I went with the Barker frames, and they have a cool, modern look that I get compliments on all the time. The process of selecting and ordering my glasses was smooth and hassle-free. I used their Home Try-On program, which allowed me to pick out five frames to try on at home before making a decision. It was incredibly helpful in finding the perfect fit and style. Customer support was also top-notch. I had a few questions about the lens options, and their team was quick to respond and very knowledgeable. Overall, Warby Parker offer high-quality eyeglasses at a reasonable price, and their innovative approach to eyewear shopping makes the experience enjoyable and convenient. I highly recommend them!

    None
  • Best glasses ever! They're affordable, stylish, and convenient to buy which is more than I could want from a glasses company. I love their service of sending trial glasses in the mail to reduce the pain of not trying-before-buying that online shopping creates. Just excellent all around!

  • Home try on is so convenient. I was able to easily return a pair of glasses that didn't fit my nose bridge. The optician helped me adjust my new frames to perfectly fit!

  • Warby Parker is a great alternative to your normal eye store. It was so nice being able to try on modern styles from the comfort of my home

  • All my frames are Warby Parker! I have 2 everyday frames and sunglasses. I'm happy with the quality, get excited about the new color offering and always find the team at every location very helpful.

  • I’ve gotten several pairs of glasses over the years. Easy to order, great delivery and I store care and fittings.

  • Proud owner of my formulated glasses, they accept formulas from other countries! so that helped a lot to avoid having to go to the doctor here in the US. You can always come back and get your glasses fixed if they start falling or they need any maintenance for free!

  • Love all the options they have. The customer service is incredible. Wouldn’t go anywhere else for glasses.