Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, flattering frame designs
  • Seamless home try-on experience
  • Consistently excellent customer service
  • Durable, long-lasting eyewear
  • Scratch-prone lenses durability
  • Frames loosen and stretch
  • Limited inclusive fit options
  • Occasional heavy, nose-slipping fit

Warby Parker earns strong reviews for stylish, durable frames, an easy buying experience (notably the at-home and virtual try-ons), and consistently excellent in-store service and adjustments—so yes, the brand is good. Reviewers also flag weaknesses: lenses can scratch or smudge, frames may loosen or feel flimsy for heavy daily wear, fit can be tricky for low-bridge or small/wide faces, and home try-on availability can be limited.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • I’ve worn Warby Parker’s Haskell glasses for a few years now and I really appreciate the aesthetics of the frame and the ease with which I was able to purchase them. My only critique would be that these glasses started sliding down my nose several months after I started to wear them. I wish there was an option to add nose bridge pads to prevent that from happening.

  • I wore this brand for 3 months then frame cracked and there were no warranty for an expensive glasses.

  • all of my glasses are from warby Parker! I love the at home try on feature but THANK GOD they put a physical store near me. I'm like a kid in a candy store. the only reason I didn't give it 5 stars is because I feel like every single time I get a new pair, the lenses get scraped up so easily. besides that, they rock.

  • I've been buying Warby Parker glasses for 7 years. It's made it much easier to get glasses and sunglasses versus going to an eye doctor. Customer service is great and really understanding when things go wrong with the product. I especially love that they provide glasses for high prescriptions.

  • I’ve had two pairs of glasses from this brand and I have not been disappointed. They last forever, have the best variety of designs I’ve seen, while remaining at a fair price point. Highly recommend.

  • I have warby Parker sunglasses and prescription glasses. I love how easy it is to get prescriptions filled here, and I love the shopping experience and branding. It’s super innovative, I just wish they had more styles.

  • I like how streamlined the experience here and I like the box of frames you try for free. You can try out and pick whatever frames you like, go into the store with your prescription, and get your glasses a few weeks later. I also like the 30 day return policy.

  • Shopping for glasses is one of my least favorite things to do. That's why I love Warby Parker, I can do everything from the comfort of my own home (including trying the glasses on), and there is no one to try and upsell me. The prices are reasonable too.

  • of course. a classic. perfect for folks with dark humor. less so for folks with strong morals.

  • Favorite glasses ever, always looking to get more pairs

    Feedback

    Incredible quality, great customer service.

  • Ordered prescription glasses from Warby Parker but unfortunately the prescription they made is not quite right. Even though the website is convenient, I will not use Warby Parker again. In the future i’d prefer to go to an eye doctor in person to make sure the final product is correct. Possibly if you just need reading glasses or something simple it would work better.

  • Not only is it a quality product but the process is seemless

    Influencer for Warby Parker
  • Warby Parker is a great value brand -- you definitely get what you pay for. The designs are fairly timeless and classic. And they are very durable and lasting. They aren't the "coolest" or the trendiest but IMO an overall excellent value.

  • I have been wearing my glasses for the last 2 years, I had to change my prescription after a year and they charged me less than what I paid for the new lenses! I will only buy my frames here!! Another benefit is if your lens scratch you are able to call and get them replaced!! Eyewear dream!

  • Great selection of glasses/frames, quality products that are affordable, and easy to order online. I have owned 3 pairs of glasses from Warby Parker and about to purchase my 4th. I'm happy with their website and app and how easy they make it to order your home try on frames.

    Feedback

    Lenses could be a little better quality.

  • Great selection, great quality, and great customer service. My go to for both sunglasses and prescription glasses.

  • Has anyone not tried Warby Parker at this point?? Warby is great! Lots of frame options, great customer service, tons of storefronts, and they fix up your frames whenever they need a little adjusting. I wish they had some more lower-priced frames, as there's tons of competitors on the market who do, but if you find a pair you love and have a fresh prescription - they're definitely worth the investment. I have a few pairs - a mix of sunglasses and traditional frames - all are great and have held up well.

  • My glasses from warby Parker has lasted me for a few years now. The easy process of going in stores and purchasing the pair you like is very simple and quite affordable. The designs change quite often so there’s definitely a selection of a variety of styles. There are a couple downside which is the wait time since it is not done in house and the lens protection (from scratches) is not all that great even after upgrading the lenses. Other than that I’m happy with my purchase and will come back for more pairs.

  • I went in store to purchase my glasses, so didn’t need the virtual try on. the staff were nice although i got someone who was more focused on exact fit than style (which is why i avoid buying glasses from optometrists). i ended up with a pair i liked, the turn around was quick, and they were super light, which is always great. But a year and a half later they were all scratched up, and I treated them the same i treat my clearly contact ones.

    Feedback

    i like the style and vibe the store offers. i’m willing to give them another try, i’ll just have to confirm they offer lens replacement first!