Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • I've been buying Warby Parker glasses for 7 years. It's made it much easier to get glasses and sunglasses versus going to an eye doctor. Customer service is great and really understanding when things go wrong with the product. I especially love that they provide glasses for high prescriptions.

  • I’ve had two pairs of glasses from this brand and I have not been disappointed. They last forever, have the best variety of designs I’ve seen, while remaining at a fair price point. Highly recommend.

  • I have warby Parker sunglasses and prescription glasses. I love how easy it is to get prescriptions filled here, and I love the shopping experience and branding. It’s super innovative, I just wish they had more styles.

  • I like how streamlined the experience here and I like the box of frames you try for free. You can try out and pick whatever frames you like, go into the store with your prescription, and get your glasses a few weeks later. I also like the 30 day return policy.

  • Shopping for glasses is one of my least favorite things to do. That's why I love Warby Parker, I can do everything from the comfort of my own home (including trying the glasses on), and there is no one to try and upsell me. The prices are reasonable too.

  • of course. a classic. perfect for folks with dark humor. less so for folks with strong morals.

  • Favorite glasses ever, always looking to get more pairs

    Feedback

    Incredible quality, great customer service.

  • Ordered prescription glasses from Warby Parker but unfortunately the prescription they made is not quite right. Even though the website is convenient, I will not use Warby Parker again. In the future i’d prefer to go to an eye doctor in person to make sure the final product is correct. Possibly if you just need reading glasses or something simple it would work better.

  • Not only is it a quality product but the process is seemless

    Influencer for Warby Parker
  • Warby Parker is a great value brand -- you definitely get what you pay for. The designs are fairly timeless and classic. And they are very durable and lasting. They aren't the "coolest" or the trendiest but IMO an overall excellent value.

  • I have been wearing my glasses for the last 2 years, I had to change my prescription after a year and they charged me less than what I paid for the new lenses! I will only buy my frames here!! Another benefit is if your lens scratch you are able to call and get them replaced!! Eyewear dream!

  • Great selection of glasses/frames, quality products that are affordable, and easy to order online. I have owned 3 pairs of glasses from Warby Parker and about to purchase my 4th. I'm happy with their website and app and how easy they make it to order your home try on frames.

    Feedback

    Lenses could be a little better quality.

  • Great selection, great quality, and great customer service. My go to for both sunglasses and prescription glasses.

  • Has anyone not tried Warby Parker at this point?? Warby is great! Lots of frame options, great customer service, tons of storefronts, and they fix up your frames whenever they need a little adjusting. I wish they had some more lower-priced frames, as there's tons of competitors on the market who do, but if you find a pair you love and have a fresh prescription - they're definitely worth the investment. I have a few pairs - a mix of sunglasses and traditional frames - all are great and have held up well.

  • My glasses from warby Parker has lasted me for a few years now. The easy process of going in stores and purchasing the pair you like is very simple and quite affordable. The designs change quite often so there’s definitely a selection of a variety of styles. There are a couple downside which is the wait time since it is not done in house and the lens protection (from scratches) is not all that great even after upgrading the lenses. Other than that I’m happy with my purchase and will come back for more pairs.

  • I went in store to purchase my glasses, so didn’t need the virtual try on. the staff were nice although i got someone who was more focused on exact fit than style (which is why i avoid buying glasses from optometrists). i ended up with a pair i liked, the turn around was quick, and they were super light, which is always great. But a year and a half later they were all scratched up, and I treated them the same i treat my clearly contact ones.

    Feedback

    i like the style and vibe the store offers. i’m willing to give them another try, i’ll just have to confirm they offer lens replacement first!

  • Great concept, so nice to not give more money to LensCrafter. High quality, innovative designs and quick delivery.

  • Went to a physical location. Staff was super nice and helpful. Prices are good. I like how they adjust / tighten your glasses for free as a courtesy.

  • Warby Parker makes it super easy to try on frames first before you buy. WP also comes out with new designs frequently at an affordable price. The frames are very trendy, and if you're into changing up your look every season, this is the perfect service!