Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • I’ve had my warby Parker glasses for over 5 years and they’ve been great and sturdy.

  • High Quality glasses with out the high price! I really like the option to get glasses shipped to you to try-out for free, one of the nicest options. I have yet to go in-store but have used online several times for glasses. Overall high end look with out the high price at the Eye Doc

  • I've been using Warby Parker as my go-to destination for prescription eyewear for nearly a decade now. The only times I've gone back have been because I want to switch up the frame or my prescription had changed. A pair I bought 5 years ago developed loose hinges and torn up nose pads so I took it into the store for a spruce up. They replaced the nose pads, tightened the screws, and gave the lenses a good clean free of charge right away! They look and feel good as new.

  • I only used the online store, but it was super easy to use my script to get a second pair of glasses. They felt good on my face and came quickly.

  • Im on my third pair of Warby's and never looking back. Warby Parker is literally one of the best brands. Their products are affordable, their customer service is wonderful and easy to use and they offerings are robust. The moment I started to realize I needed glasses I went to Warby. I love that you know the customer experience you are going to receive at every Warby is going to be the same. The process is simple, the employees are nice and you receive a great product in the end. The cherry on top is if you dont end up loving them, you can return them risk free. If the lenses get scratched within a year of purchase, you can get them replaced for free. Its rare to have a brand that not only has a great product but an equally great customer experience.

  • I've been ordering my glasses from Warby Parker for 4+ years and have always found the website, delivery, and customer service super easy to use. Plus they have so many cute designs at an affordable price, whats not to love?

  • Warby Parker is a game-changing eyewear brand that has revolutionized how people shop for glasses. Their Home Try-On program allows customers to try five frames at home for free, eliminating uncertainty in online purchases. With a diverse and trendy collection of frames, quality materials, and social responsibility through their "Buy a Pair, Give a Pair" program, Warby Parker has become my go-to for stylish and affordable eyewear. Their customer service is top-notch, making the overall experience enjoyable and convenient.

  • Great for getting glasses with and old RX if you don’t have current vision insurance. I only use glasses to drive at night so does the job. Fit isn’t great for ppl with smaller faces/ heads. Had to take mine to an eye place in my town to have the ear part shaved down.

  • Great quality and great price. I did have an issue with one pair of glasses, and Warby Parker customer service completely replaced them for me and I haven't had any issues since.

  • I purchased the Downing style sunglasses in the Walnut Tortoise with Classic Grey lenses from Warby Parker in the summer of 2017, and I am thrilled to say that they are still holding up beautifully. The timeless design and high-quality materials have stood the test of time, proving their durability and craftsmanship. What sets Warby Parker apart is their exceptional customer service even years after the purchase. Whenever I needed adjustments or minor repairs, they gladly provided free services in-store throughout the years. It's rare to find a company that goes above and beyond to ensure customer satisfaction long after the initial purchase. With their reasonable price of $95.00, the Downing sunglasses have been an excellent investment, and Warby Parker's commitment to their customers has made me a loyal fan.

  • When these first came out they were revolutionary. Totally changed how we thought about buying glasses. I mean who thought it would be a good idea to pick frames shortly after getting your eyes dilated. Love that I can shop at home or in store.

    Consumer
  • Warby Parker is the bomb. Their eyewear game is on point, with a killer selection of stylish frames that make you feel like a total boss. Not only do they have a wide range of trendy designs, but their glasses are also super affordable. Plus, they offer a try-on at home program, so you can test out different styles without leaving your couch. Talk about convenience! The quality of their glasses is top-notch too, with durable materials and clear lenses that make your vision crystal clear. And let's not forget about their commitment to giving back - for every pair of glasses sold, they donate a pair to someone in need. It's like shopping with a purpose. So if you're in the market for some new specs, do yourself a favor and check out Warby Parker. Trust me, you won't be disappointed.

  • Super cute and on-trend frames with excellent try on at home program so you can see what frames fit you best before purchasing. Especially handy if you don't have a store near you! You can also take your glasses to any store and have them adjusted for free, and the staff is so friendly.

  • all of my glasses are from warby and have been since the brand's birth in 2010 (I'm a loyalist, what can I say!)—good quality for the price, tons of styles both classic and trendy, and great color options for frames

  • Purchased some prescription x blue light glasses from Warby a while back. Great price and better quality than the $300+ I dropped at the eye doctor for my original pair. Warby from here on out, although I do hope I can hang onto this pair for a while lol.

  • great selection love being able to try them on. the glasses always last a long time and are sturdy