Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, flattering frame designs
  • Seamless home try-on experience
  • Consistently excellent customer service
  • Durable, long-lasting eyewear
  • Scratch-prone lenses durability
  • Frames loosen and stretch
  • Limited inclusive fit options
  • Occasional heavy, nose-slipping fit

Warby Parker earns strong reviews for stylish, durable frames, an easy buying experience (notably the at-home and virtual try-ons), and consistently excellent in-store service and adjustments—so yes, the brand is good. Reviewers also flag weaknesses: lenses can scratch or smudge, frames may loosen or feel flimsy for heavy daily wear, fit can be tricky for low-bridge or small/wide faces, and home try-on availability can be limited.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • I’ve bought glasses about five times from Warby Parker. Good quality and they make it easy to get reimbursed by insurance.

  • Highest quality with very stylish options that are less expensive than other brands. I bought 3 pairs - tortoise shell, clear, and teal colored frames for home, work, and car - that I used to fill my prescription. The staff was wonderful and knowledgeable. I trusted their guidance. My glasses have lasted 6 years without loosening and my frames do not have a single scratch. My eyesight hasn't degraded and my frames are still in style. I love them!

  • I have two pairs of glasses and a pair of non-prescription sunglasses. As someone with a small face, I appreciate how easy the company makes it to explore several fits of one style while offering plenty of options to choose from. My original pair has been going strong for a couple of years now but has recently started to show slight signs of wear. They are black and a spot near my left ear is chipping away a little and exposing the silver color underneath.

  • I love the glasses I purchased! They are a great quality and very stylish for the price point!

    Friends with Warby Parker
  • Quality glasses at a good price and helpful customer service, but they need to add more styles and a better online try on experience.

  • I have my favorite pair of warby’s that are sunglasses and they have easily became my favorite pair. Warby has such great styles and lens that you could literally put with any outfit.

  • I love how helpful they are! I have non-prescription sunglasses that I really like but which never quite fit. I brought them in for fitting and it was easy and quick and did exactly what I needed to make them fit well. I also like the sunglasses themselves a lot.

  • There’s a reason the Durand frames are a best seller! I love how universally flattering the shape is and the fact that they come in so many cute shades. I’m not even kidding when I say I have three pairs. Trust me, you’ll love them. And the best part about Warby Parker is the home try-on, which lets you find a pair you fall in love with before you buy.

  • Love my glasses. I've had them for years. No complaints. Free at home try on and trying on through the app are both great!

  • i only wear WP eyeglasses. the ship fast, customer service is a++ and they wear really well.

  • Great customer service, cute styles that aren't overly trendy, and an easy, fun customer experience. The only downside is that the frames tend to stretch and lose shape more quickly than other brands I've tried, so I've needed to get more frequent adjustments. Also, they sell one hypoallergenic material, but it still makes my husband's skin react, so he stopped wearing glasses and only does contact lenses now.

  • I don't have prescription, but exclusively get my sunglasses from Warby Parker with the nonprescription options. Customer service is great, they always adjust my glasses for me, and love the options and prices. Can't recommend enough!!

  • My husband gets his glasses from Warby Parker and his first pair lasted over 6 years. He recently got a replacement pair and the experience was easy peasy and he received his glasses faster than promised. He is practically blind without glasses but we cannot beat the price SINCE his frames last so long. The staff is always friendly and the prices are great.

  • Love that they ship the try on frames to your house. I also order my contacts through them and have never had any issues. The customer service is always great and they've never made me hold longer than a few minutes. It's one of the few customer service lines you don't dread calling when you need help. Always a friendly voice on the other line.

  • Super cute selection of glasses at a very affordable price! Amazing customer service as well.

  • I got all of my fave glasses from here! Sorry the review is short, but I don't really have much to say. Anyone can find a pair that fits their face, and there is a really reliable return and receive policy.

  • They have very cute options for glasses frames and they are easy to customize and order. Wish they were more affordable.