UpChoose reviews and discussion

4.9

98% of reviewers would recommend to a friend

Reviews mention

  • High-quality organic garments
  • Attentive customer service
  • Well-curated styling
  • Sustainable reusable packaging
  • Clunky website navigation
  • Inconsistent garment wear
  • Limited exchange flexibility
  • Broad size-range fit

UpChoose is reliable: reviews show the brand works, delivering consistently high-quality organic baby clothing with attentive customer service but a website and platform that can feel unintuitive. Reviews praise the sustainable, well-curated, like-new preloved sets and easy returns; a minority flag account management, subscription clarity, and digital UX as weaknesses—helpful for buyers who value organic materials, curated styling, and low-effort wardrobe rotation but expect to navigate an occasionally clunky website.

AI summary based on Thingtesting reviews

68 reviews and posts

  • I love so many things about Upchoose! First, their products are very high quality. There are many different levels of quality even when it comes to organic clothing and these are made very well. Organic cotton was the first priority for our little guy and knowing that all of their items are organic put our minds at ease. It also gave family members and friends an opportunity to contribute to our registry with clothing items, and clothing that is safe for our baby. They did a great job of providing items that will follow us through the season change so he has a little bit of everything. Everyone in the team is so helpful and I felt like I was getting really personalized service. I have the opportunity to provide feedback on fit and general styles for the next size and I can tell this company really cares about pleasing their customers. I am in the industry and have access to clothing like this at wholesale pricing and even the wholesale pricing would be more expensive than renting these, so it's a no-brainer for us! I couldn't be happier with Upchoose and look forward to using their services for the foreseeable future!

  • I'm new to Up Choose. We started when my daughter was 12 months and I wish we started sooner! I love the ease of the subscription as well as the quality for the price. What a revolutionary way to change consumerism and circular fashion.

    Feedback

    I'm very happy.

  • Our son is about to turn one and we have been UpChoose subscribers since he was born. The clothes are organic cotton, well-made and stylish. We chose used garments instead of new and the pieces always appeared new or in nearly new condition! It's very satisfying to return a set, receive a new one and know that we are giving clothing for littles another life.

    Feedback

    We are currently on the 12-18 month sizing. There is a pretty big range in size here so some items are just sitting until our guy fits into them. This is the first time this has happened, but it make sense.

  • UpChoose has been one of the best decisions I have made as a new parent. It has been so much fun rent our sons clothing from UpChoose. Their customer service is phenomenal, their mission as a business is awesome and their clothes are well made, super cute and fit my son great. I have been using UpChoose since my son was 4 months old. He is now 9 months and we have enjoyed being able to swap out his clothes as he grows and not have to spend endless amounts of money on clothes. UpChoose listens to my feedback about any clothes that I don’t want (not a fan of buttons) and tailors my order accordingly. I cannot say enough good things about this company and I hope more parents join this service.

    Feedback

    No complaints, thank you for listening to my feedback and providing a great service.

  • I have been using UpChoose for almost a year. I love that I don't have to worry about storing used clothes after my child grows out of them and can just send them back for another child to use! The option to customize the color choices is great as is the tailoring of onesies to short or long sleeve depending on the season.

    Feedback

    UpChoose is very responsive to feedback and will adjust your shipments to what you need!

  • I was drawn to UpChoose primarily for the sustainability factor but also the ease of getting clothes in the next size range for our daughter. We've been using UpChoose for about 8 months now - currently on our 4th set/size range - and each set has been great! With a good amount of hand-me-downs and minimal new clothing purchases, The Mini plan helps fill out our her wardrobe. Our sets have been "Preloved" and the clothes have been in great condition. I can't recall receiving anything with stains and the most recent set even had a couple new pieces included. I appreciate the reusable packaging the clothes come in and the ease of return - you can schedule a free USPS pickup. Every interaction with Customer Service has been easy and my questions have been answered. It is especially nice that you don't need to worry about returning clothes with stains.

    Feedback

    It would be nice if there was an email reminder to confirm the delivery date of the next set. You're able to customize your set by indicating color preferences and clothing style, which I think is worthwhile.

  • Constantly cycling through clothing sizes for a growing baby is so frustrating, especially in the early days. UpChoose is such a brilliant idea that focuses on sustainability and high-quality products. I'm really happy with how quickly they ship things out and the quality of the gently used clothes they provide. I do wish that the descriptions of the clothes they ship had more detail as sometimes it's hard to decipher which clothes are due back and which ones you purchased yourself, separately (especially when sleep is a distant memory). Love the reusable packaging and that you get to use such soft and adorable clothing before sending it along to another family.

  • So easy and simple. Clothes are high quality organic and you can tell. Love everything about UpChoose from clothes to customer service

    Feedback

    This concept is simple but genius! Why do I need to pile up endless amounts of clothing for a baby who uses things for 3 months?! I wish they did this for adults too! Love that I’m not wasting money or clothing in a world where people have 1 piece of clothing

    Discount code
  • I'm on my first shipment of upchoose clothing for my 11 month old baby- so far it has been a seamless process! I loved most of the clothes they chose and have given feedback so they can continue to tailor our future shipments to our preferences (brand, color, etc). Planning to use this for a long time to come!

  • I love the entire concept of this. The clothes I get are so cute too. And you can get credits for sending in extra clothes! I’ve had great customer service as well.

    Feedback

    They always send exactly the colors and vibe I request

    Customer
  • I signed up because I loved the idea and so far, it's going great! Babies grow out of their clothing so fast, it doesn't really make sense to buy new clothing every month. When I found out about UpChoose, I was instantly hooked. I've gotten two sets so far and I love it. You have the option of getting new clothes or preloved ones. I chose preloved ones. Some are more worn than others but, on average, they are in great condition. I will probably continue to use UpChoose until I run out of sizes to choose from.

    Feedback

    I think the website could explain the process a bit better. I didn't really understand how it worked until I got my first box.

  • My experience with UpChoose has been great! My son has been using the platforms gently used clothing since 3mo. and we love it. We love that its all organic clothing. We love knowing others have also gotten use of these clothes and that even more others will get use after us. I love not having to spend hour’s shopping for him. The support is very helpful if ever I do have a question. I was so happy to find this brand and I recommend it to everyone I can!

  • I love upchoose! I recently ordered again for my youngest, but my experience for my 3 year old was fabulous! Customer service is prompt and friendly, the clothing are beautifully taken care of, price point is phenomenal! So excited to be back on board!

  • Love love love this company. Have been using it for a few months now. Extremely impressed with how much they tailor what you receive to your requests.

  • My experience with UpChoose was one that will last with me forever. This brand is phenomenal and revolutionary. Every interaction with Ali and his exceptional team has been kind, thoughtful, insightful, compassionate, and helpful. Now speaking on behalf of the business model, everything always went so smoothly! The sets were always in great condition, included sizes for our daughter to grow in, and the styles sent never failed to leave her absolutely swagged out. Our family is passionate about and truly believe in UpChoose and their actions towards sustainability and the overall care for the greater good.

  • Loved the Upchoose service for the first two years of my daughter’s life! Wonderful sustainable mission!

  • Love how easy it is to be sustainable with my daughters clothes. The clothes are always in great condition & it’s so easy to send them back once she out grows them. It has been such a blessing to use them for the past 20 months! Can not recommend them enough

  • As new parents it has been so nice not to have to think about or research different baby clothing brands. I love getting a beautiful package of clothing every time he grows out of his current set.

    Feedback

    This definitely is not a complete wardrobe so you will need to supplement depending on what you receive which is not very predictable.

  • Very easy process. The clothes are of excellent quality, and super cute style. The customer service is one of the best. Sometimes you do something for the environment but it’s painful: not with Upchoose. I have used them for my two kids and I would highly recommend them.

  • It is such a great concept and well executed idea! We’ve been using them since day one and can’t even imagine how much money we’ve saved on baby clothes. It feels soo good from an environmental standpoint as well using preloved clothes as well.

    Feedback

    Not much, they are great!