UpChoose

UpChoose

UpChoose reviews and discussion

4.9

98% of reviewers would recommend to a friend

Reviews mention

  • Excellent customer service
  • High-quality organic clothing
  • Convenient subscription model
  • Sustainable and eco-friendly approach
  • Inconsistent service explanations
  • Occasional order fulfillment issues
  • Limited size range availability
  • Rigid return and exchange policy

UpChoose reviews indicate that the service is generally good, helping many parents with the convenience and quality of preloved baby clothing. A major strength of UpChoose is its excellent customer service, consistently praised by users. However, some users have reported issues with service explanations and order fulfillment. Overall, UpChoose provides a sustainable and cost-effective solution for baby clothing, but users should ensure they fully understand the service terms before subscribing.

AI summary based on Thingtesting reviews

68 reviews and posts

  • What a convenient and affordable way to clothe a baby! We decided to use UpChoose for a number of reasons. At the end of the day, babies grow so fast that it didn't really make much sense to buy clothes for each stage of their development. UpChoose solved all of those problems. We were able to affordably clothe our child with gently used, very high-quality clothes and we didn't even have to think about it. When you think about it, anything to make the stress of a new baby easier is pretty priceless.

    Ali E

    Thanks, Chris! Totally agree—anything that makes life easier with a new baby is a win. Glad UpChoose has taken the hassle out of keeping up with new sizes. We're grateful to support you in this journey, thank you for sharing your experience!

  • We have been using UpChoose since our son was born in August of 2024. We've loved the pieces that they've sent us for the past 7 months. We have been specific about colors and brands, and they've responded to all of our requests. The clothes are always in good shape...btw we are doing the used clothing subscription. Fully recommend to anyone who is interested in limiting their waste with regards to baby clothes!

    Ali E

    Thanks, Kate! Love hearing that UpChoose has been a great fit for your family. Glad we could match your style preferences while keeping things sustainable. Thank you for sharing your experience!

  • Fantastic experiences with Upchoose! The brands received are exactly what I prefer to have all softly worn and loved at a great price. The quality is wonderful and the variable sizes of the brands allows our little one to wear all the pieces as she grows. Their online platform is very easy to navigate, write reviews, or change the shipment dates. The reusable packaging the items come in is a brilliant idea, less waste! We love that our next size items come first and then we mail back the current items, allowing us to never be without! I’m so happy a friend found Upchoose for us!

    Ali E

    Thanks, Kirsten! So glad UpChoose has made things seamless for you. Having the next size arrive first is a game-changer, and we love that it’s working well for your family. Appreciate you being part of this with us!

  • UpChoose has been such a blessing for our family! My daughter has been comfy and happy for the entire 18 months! We are always so excited to open her new clothes when she sizes up and they really do take the time to procure exactly what we need! I’m pregnant with number 2 right now and we will be adding another subscription for her!

    Ali E

    Thanks, Alicia! We’re so happy UpChoose has been a great fit for your family, and congrats on baby number two! It means so much that you’re trusting us again for your growing family. We can’t wait to keep curating for you!

  • Their services were not well explained when signing up and the clothes I received were not the quality that I was expecting that is advertised on their website. I further had issues receiving sets to my address and reached out to cancel where I was given roundabout questions and ultimately no resolution

    Ali E

    Hi Samantha, we are very sorry to read this but, as we just explained to you on our customer support text line: UpChoose is a rental model, if you receive a rental set, then stop making payments, and never return your rental set, you are preventing other families from benefiting from the circular model. It's similar to renting a car and not wanting to return it or pay for its usage while holding it. A few weeks after receiving your order, you sent us a text saying "The order was great thank you". A few months later, when you requested to cancel your subscription, we emailed you the instructions to return the rented set and you replied "I'll return the items". But you did not return the rented set, and after sending multiple reminders you still refused to return the rented set and pay any fee for package lost / not returned. Instead, you decided to leave a bad review and ask friends to do so even if they are not UpChoose customers. This is not the spirit of the community we are building.

  • We couldn't be happier with UpChoose! We began our UpChoose journey by adding it to our registry and everyone was excited to support us. Now we are on our 2nd set of pre-loved, earth toned clothing. Dressing our little one in organic cotton has been important to our family from the very beginning and UpChoose makes it easy and affordable. They also have been very open to receiving feedback for each set and have been very helpful with any questions I have had. We are excited to continue this sustainable journey with UpChoose :)

    Ali E

    Thanks, Karly! We love that UpChoose has been part of your journey from the start. It’s awesome to hear your registry was such a hit, and we’re so glad the preloved sets have been a great fit. We appreciate you being on this sustainable journey with us!

  • I can’t say enough wonderful things about UpChoose! I’ve used them for both littles. Not only have we saved money, I’ve been exposed to organic brands that I want to invest in / purchase items from. We all know baby clothing fits so different from brand to brand so I’ve loved getting to try a variety of brands and sizes. Swapping sets is a breeze and I’ve loved that they’ve adapted over the years like letting you swap a set out without needing to size up. We love UpChoose!!!

    Friends with UpChoose

    Ali E

    Thanks, Joanna! We love that UpChoose has been part of your family's journey with both Luca and Maro...they are really next level cuteness and it's so beautiful to see them bond :) Glad to hear that trying different brands has been helpful, and we’re always working to make swaps even easier. Thanks for all you've been doing to support UpChoose and pioneer a new model!

  • I love all of the cute clothing, the ethics of the company to be more sustainable, and knowing I’m able to afford the best quality materials for my babies sensitive skiin. Highly recommended this subscription, will note if you choose the used clothing I suggest to size up! Our experience has been great. Their customer service is so accommodating, easily accessible & understanding. I’m grateful for the ability to be kinder to the planet through using UpChoose :)

    Ali E

    Thanks, Krystal! We’re so glad UpChoose has been a great fit for your family and that you appreciate the sustainability and quality. Great tip on sizing up for preloved pieces! We’re grateful to have you on this journey with us!

  • One of the best finds — UpChoose makes clothing my children easy, economical, and less wasteful. I tell all my mom friends this is the best option for kids clothing. 10/10 would recommend!

    Friends with UpChoose

    Ali E

    Thanks, Simone! We love hearing that UpChoose has been a game-changer for you. Appreciate you spreading the word—10/10 members like you make this all possible!

  • As a first-time mom, UpChoose has been a game-changer for me. It’s not just sustainable and eco-friendly—it’s also incredibly convenient and cost-effective, which makes a big difference when you’re navigating the chaos of early parenthood. I love that everything is organic, giving me peace of mind about what touches my baby’s skin. Plus, the customizable options make it easy to get exactly what we need without any extra hassle. Knowing that we’re making an environmentally friendly choice while staying within budget has made the whole experience even better.

    Ali E

    Thanks, Saba! It’s great to hear that UpChoose has made things smoother for you in those busy early days. Love that the mix of sustainability, quality, and convenience has been a win for your family. We appreciate you being part of this journey with us!

  • Even better than anticipated

    I signed up for UpChoose before the birth of my first child. All the clothes he has worn in this lifetime have been from UpChoose. He is a spectacularly large child and FLEW through clothes the first year of his life, landing at 3T. Being able to swap a set out nearly every month during that time was so convenient. Given how short he has stayed in each size, I’m so glad I didn’t purchase clothes beforehand. I wouldn’t have felt like he got to wear them long enough for the investment to have been worth it.

    Ali E

    Thanks, Taylor! Sounds like your little one has been growing at lightning speed! So glad UpChoose made those constant size changes easier—definitely a lifesaver in that first year. Appreciate you sharing your experience!

  • This company is amazing! They truly care about their customers and take great pride in what they do. They have made my life as a mother so much easier with one less worry about the type of clothing I’m putting on my littles skin, also less worrying about shopping to find the perfect pieces. All the outfits are curated perfectly with your requests in mind. I am blessed to have found them and will continue to share them to all new momma’s I know.

    Ali E

    Thank you, Chasity! We're so glad UpChoose has made things easier for you—we really couldn’t do it without awesome moms and parents like you. And those pics are just the cutest! Thanks for spreading the word and being part of the UpChoose fam!

  • I love dressing my baby in UpChoose clothing. We get the pre-loved clothes in earth tones. The styles are beautiful and the fabrics feel good. My baby looks amazing in quality clothing that I wouldn’t otherwise be able to afford. When he starts to outgrow the clothes I schedule the next delivery with clothing the next size up. It’s a relief to send the too-small clothes back without having to decide whether to store, give away, or throw away the items. I like imagining the other babies who will wear the clothes next. They also have the best customer service!

    Ali E

    Thanks for sharing that, Alexandra! It’s great to hear that you’re loving the Preloved earth tones (one of our most popular options!) and how they look on your baby. We’re so glad the size swap process has been helpful, and it’s heartwarming to know you’re thinking of the other little ones who will wear the clothes next. We’re always here to make things easy for you, and your kind words really make our day!

  • I absolutely love up choose. This subscription is so incredible. Because they’ve really thought of everything. Not only are you saving money and wasting less on baby clothes, you were also wasting less on shipping as well. The closing is such high quality and even the used clothing isn’t very used. The reusable packages really seal the deal.

    Ali E

    Thanks so much, Jessalyn! We’re thrilled that you’re loving the UpChoose experience and that our approach to reducing waste and providing high-quality clothing is working for you. The reusable packaging is definitely a favorite around here too! We’re so glad to have you in the UpChoose community!

  • This company is excellent. From their business model, to their product, and their customer service. I tell everyone who has kids or knows someone having kids. I couldn’t recommend UpChoose more! If you are looking to make one aspect of having kids easy and taken off your plate subscribe today!

    Ali E

    Thank you, Amber! We’re thrilled that UpChoose has made things easier for you, and your support means so much. Thanks for sharing the love and being such a great advocate for us!

  • I love Upchoose I get the preloved items and the clothes are so adorable and the prices are great considering the amount of items you receive. I would refer them to everyone!!

    Feedback

    Great items and prices with amazing customer service support

  • We subscribed for our first set when we were still expecting as it was the only baby clothes renting company that we thought was very well thought through. Before baby was born, I broke my foot and was unable to walk for the first couple of months of postpartum. Imagine what a life saving thing to not have to worry about baby clothes for the first few months of baby’s life! We have been loving every single set we received, we are currently on our 6th set. Sometimes we had to change faster than three months and it was okay, everything is set for flexibility in shipping out the new set. We also really love the packaging system where we get a pouch that is used to send the previous set back, it has been working very well so far and we sometimes send back a piece of organic clothes that we bought and doesn’t fit our baby anymore. We are not planning to stop the subscription for now and it feels so good not to have a mountain of unusable clothes at home!

    Feedback

    It was taking some time before viewing the new set that is sent on the website. Something that would be nice to implement is a check list of the clothes when we are preparing to send the clothes back so we can tick them when they are ready to be packaged into the pouch, that would help a lot!

  • I LOVE this service! I love that it makes dressing your babe in organic materials easy, affordable, and sustainable. I love the aesthetic of the clothes, that the garments all work really well with one another, and that it takes the thinking out of dressing my babe. I also love how it helps with attachment struggles—let’s be real, there’s no need to keep baby clothes around that don’t fit anyone! The reusable garment bags are a really nice touch too!

    Feedback

    If I have to be picky I’d say the functionality of the website could continue to be tweaked a bit. I also think the crib doll included in the bundles seems unnecessary, I would rather receive another wearable garment.

  • I love UpChoose with my whole heart! We started with the subscription when our daughter was born and paused just now, when she’s about to turn 3! We were super happy with everything (clothing, quality, packaging, customer service). Definitely a must have subscription for every family.

    Feedback

    N/A

  • Beyond the fact that the service is sustainable for the environment, has an active and engaging community aspect, and the customer service is impeccable, the biggest thing is that I get super high quality organic clothes that are stylish and befitting the season without having to do the work myself. I'm just too busy and stressed to add another thing to my plate as a working parent, and UpChoose just helps me keep a little bit of my sanity and peace of mind. Plus, my son has super sensitive skin and since switching to UpChoose, his excema and allergies have improved substantially.

    Feedback

    The technology in the platform could stand to be more intuitive. It gets better all the time so I'm not at all concerned and the customer service is so outstanding that it has never been an issue.