UpChoose reviews and discussion

4.9

98% of reviewers would recommend to a friend

Reviews mention

  • High-quality organic garments
  • Attentive customer service
  • Well-curated styling
  • Sustainable reusable packaging
  • Clunky website navigation
  • Inconsistent garment wear
  • Limited exchange flexibility
  • Broad size-range fit

UpChoose is reliable: reviews show the brand works, delivering consistently high-quality organic baby clothing with attentive customer service but a website and platform that can feel unintuitive. Reviews praise the sustainable, well-curated, like-new preloved sets and easy returns; a minority flag account management, subscription clarity, and digital UX as weaknesses—helpful for buyers who value organic materials, curated styling, and low-effort wardrobe rotation but expect to navigate an occasionally clunky website.

AI summary based on Thingtesting reviews

68 reviews and posts

  • I absolutely love up choose. This subscription is so incredible. Because they’ve really thought of everything. Not only are you saving money and wasting less on baby clothes, you were also wasting less on shipping as well. The closing is such high quality and even the used clothing isn’t very used. The reusable packages really seal the deal.

  • This company is amazing! They truly care about their customers and take great pride in what they do. They have made my life as a mother so much easier with one less worry about the type of clothing I’m putting on my littles skin, also less worrying about shopping to find the perfect pieces. All the outfits are curated perfectly with your requests in mind. I am blessed to have found them and will continue to share them to all new momma’s I know.

  • I love dressing my baby in UpChoose clothing. We get the pre-loved clothes in earth tones. The styles are beautiful and the fabrics feel good. My baby looks amazing in quality clothing that I wouldn’t otherwise be able to afford. When he starts to outgrow the clothes I schedule the next delivery with clothing the next size up. It’s a relief to send the too-small clothes back without having to decide whether to store, give away, or throw away the items. I like imagining the other babies who will wear the clothes next. They also have the best customer service!

  • This company is excellent. From their business model, to their product, and their customer service. I tell everyone who has kids or knows someone having kids. I couldn’t recommend UpChoose more! If you are looking to make one aspect of having kids easy and taken off your plate subscribe today!

  • I love Upchoose I get the preloved items and the clothes are so adorable and the prices are great considering the amount of items you receive. I would refer them to everyone!!

    Feedback

    Great items and prices with amazing customer service support

  • We subscribed for our first set when we were still expecting as it was the only baby clothes renting company that we thought was very well thought through. Before baby was born, I broke my foot and was unable to walk for the first couple of months of postpartum. Imagine what a life saving thing to not have to worry about baby clothes for the first few months of baby’s life! We have been loving every single set we received, we are currently on our 6th set. Sometimes we had to change faster than three months and it was okay, everything is set for flexibility in shipping out the new set. We also really love the packaging system where we get a pouch that is used to send the previous set back, it has been working very well so far and we sometimes send back a piece of organic clothes that we bought and doesn’t fit our baby anymore. We are not planning to stop the subscription for now and it feels so good not to have a mountain of unusable clothes at home!

    Feedback

    It was taking some time before viewing the new set that is sent on the website. Something that would be nice to implement is a check list of the clothes when we are preparing to send the clothes back so we can tick them when they are ready to be packaged into the pouch, that would help a lot!

  • I LOVE this service! I love that it makes dressing your babe in organic materials easy, affordable, and sustainable. I love the aesthetic of the clothes, that the garments all work really well with one another, and that it takes the thinking out of dressing my babe. I also love how it helps with attachment struggles—let’s be real, there’s no need to keep baby clothes around that don’t fit anyone! The reusable garment bags are a really nice touch too!

    Feedback

    If I have to be picky I’d say the functionality of the website could continue to be tweaked a bit. I also think the crib doll included in the bundles seems unnecessary, I would rather receive another wearable garment.

  • I love UpChoose with my whole heart! We started with the subscription when our daughter was born and paused just now, when she’s about to turn 3! We were super happy with everything (clothing, quality, packaging, customer service). Definitely a must have subscription for every family.

    Feedback

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  • Beyond the fact that the service is sustainable for the environment, has an active and engaging community aspect, and the customer service is impeccable, the biggest thing is that I get super high quality organic clothes that are stylish and befitting the season without having to do the work myself. I'm just too busy and stressed to add another thing to my plate as a working parent, and UpChoose just helps me keep a little bit of my sanity and peace of mind. Plus, my son has super sensitive skin and since switching to UpChoose, his excema and allergies have improved substantially.

    Feedback

    The technology in the platform could stand to be more intuitive. It gets better all the time so I'm not at all concerned and the customer service is so outstanding that it has never been an issue.

  • We LOVE UpChoose. We signed up for an UpChoose registry before the birth of our daughter and we are so glad we did. We have been using UpChoose for 1 year. The entire process is extremely easy. The UpChoose staff are extremely communicative. Our sets arrive when we need them and sending back old sets is so simple. I feel good knowing that my set has been previously loved and that my old set will be sent off for another family to love. Our items have always been high quality even those pieces that have a little more “love” than others. And the items are allowed to have some wear and tear, so I don’t have to worry about my baby playing, eating, etc. in the UpChoose items. I honestly can’t say enough good things - simple, affordable, high-quality, organic, sustainable, AMAZING.

    Feedback

    No room for improvement. I have never had any issue with UpChoose. A great company through and through.

  • It has been amazing to receive high-quality organic baby clothing at every stage! We're always excited to see the new styles we receive, and it's a load off of my mind not to have to shop for clothes every time our baby grows a bit. I think this is literally the best idea ever for baby clothes! And my friends are all jealous that I don't have to figure out how to store, donate, or sell our old clothes!

    Feedback

    We haven't had any issues with UpChoose so far!

  • Love the clothing so far. Colors and styles are amazing.

    Feedback

    Maybe add shoes?

  • My experience with UpChoose has been a good one. I feel that their website could explain clearer about the process, as I found it difficult finding information that explained that. Ordering was fairly simply though and the clothes came in and were neat and so cute. I love being able to reuse baby clothes and knowing that those clothes will go on to be used over and over. I like that I don't have to be anxious over them using the clothes anymore than I would the ones we would buy since they say they won't charge for some damages (I pray I read that correctly). But the clothes are really comfy for my babies (twins) and I do think the idea is really neat. I also like that it's easy to get in contact with great customer service if I have any questions, which I tend to. An additional point to this review is that cancelling was very difficult. I contacted multiple times requesting to cancel. They eventually told me I'd cancelled then I got charged and had to contact them again about refund and for sure cancelation. I also think the packaging idea is so cool. They use garment bags I think, and reuse the same ones over and over.

    Feedback

    A clear walkthrough of the process in an easy to find spot would be helpful. Easier subscription management needed.

  • What a convenient and affordable way to clothe a baby! We decided to use UpChoose for a number of reasons. At the end of the day, babies grow so fast that it didn't really make much sense to buy clothes for each stage of their development. UpChoose solved all of those problems. We were able to affordably clothe our child with gently used, very high-quality clothes and we didn't even have to think about it. When you think about it, anything to make the stress of a new baby easier is pretty priceless.

  • We have been using UpChoose since our son was born in August of 2024. We've loved the pieces that they've sent us for the past 7 months. We have been specific about colors and brands, and they've responded to all of our requests. The clothes are always in good shape...btw we are doing the used clothing subscription. Fully recommend to anyone who is interested in limiting their waste with regards to baby clothes!

  • Fantastic experiences with Upchoose! The brands received are exactly what I prefer to have all softly worn and loved at a great price. The quality is wonderful and the variable sizes of the brands allows our little one to wear all the pieces as she grows. Their online platform is very easy to navigate, write reviews, or change the shipment dates. The reusable packaging the items come in is a brilliant idea, less waste! We love that our next size items come first and then we mail back the current items, allowing us to never be without! I’m so happy a friend found Upchoose for us!

  • UpChoose has been such a blessing for our family! My daughter has been comfy and happy for the entire 18 months! We are always so excited to open her new clothes when she sizes up and they really do take the time to procure exactly what we need! I’m pregnant with number 2 right now and we will be adding another subscription for her!

  • Their services were not well explained when signing up and the clothes I received were not the quality that I was expecting that is advertised on their website. I further had issues receiving sets to my address and reached out to cancel where I was given roundabout questions and ultimately no resolution

  • We couldn't be happier with UpChoose! We began our UpChoose journey by adding it to our registry and everyone was excited to support us. Now we are on our 2nd set of pre-loved, earth toned clothing. Dressing our little one in organic cotton has been important to our family from the very beginning and UpChoose makes it easy and affordable. They also have been very open to receiving feedback for each set and have been very helpful with any questions I have had. We are excited to continue this sustainable journey with UpChoose :)

  • I can’t say enough wonderful things about UpChoose! I’ve used them for both littles. Not only have we saved money, I’ve been exposed to organic brands that I want to invest in / purchase items from. We all know baby clothing fits so different from brand to brand so I’ve loved getting to try a variety of brands and sizes. Swapping sets is a breeze and I’ve loved that they’ve adapted over the years like letting you swap a set out without needing to size up. We love UpChoose!!!

    Friends with UpChoose